My responsibilities included but were not limited to:Educating providers about Independence Blue Cross plans with the intent of retaining members.

Educated Providers about IBC plan with the intent of retaining members.•Answered eligibility, benefits and provider inquiries, assuring that members receive service, use the plan correctly and gain a high level of satisfaction with the plan•Maintained call records, logs and other documentation in accordance with departmental requirements•Operated Company and telephone systems effectively and efficiently, following established protocols for security, transfer and information exchange•Explained the processing of claims presented for payment•Researched and resolve rejected claims per supervisory assistance•Escalated claims processed incorrectly to escalation team

Aided clients with business deposits and withdrawals•Cross sold products and services to existing and new clients; maintaining standard goal of 90% success rate•Processed the ordering of cash from FedLine Security•Settled Bank Vault and ATM on daily basis •Aided tellers in reconciling difference/ audit as necessary•Researched discrepancies in daily settlement

Processed 80-100 calls per day•Handled standard calls and processed orders of which included boxes and files for doctors and individual clients.•Forwarded billing issues to the administration team.•Tracked reports on discrepancies regarding customer orders pinpointing inaccuracies in trip. and delivery charges saved the customer and company a total of $20,000.00.

Processed upwards to 60-80 per day•Processed trades in the form of stocks and bonds by determining the fixed rate of the annuity. •Explained to advisors the portfolios of their clients.•Processed applications for clients that want to cash in on certain stocks•Reconciled trade errors saving the company $10,000.00.