Douglas Ewing Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio, United States

● Answers more than 50 telephone calls each week, establishing a relationship with each caller that he/she can come to the Human Resources Department when he/she needs things● Orders office supplies in order to keep the Human Resources Department well-stocked with office supplies while remaining under budget● Maintains the Human Resources email account, responding to one to two dozen emails, daily, with the correct answer or guidance, while forwarding emails to the appropriate Human Resources specialist for accurate responses to the email queries that are beyond the Human Resources Assistant/Receptionist's scope of knowledge● Greets a handful of visitors each workday, answers visitors' questions, or notifies the relevant person know his/her guest has arrived● Sorts the mail each day and then distributes each piece of mail to its intended recipient

Cleveland, Ohio

■ Assists the coaching staff with player performance evaluations at matches and practices, greatly aiding the team’s winning the Horizon League Volleyball Tournament Championship and an NCAA Women's Volleyball National Championship Tournament berth in 2007, 2012, 2015, 2016, and 2017, as well as the Horizon League Women's Volleyball Regular Season Championship in 2009, 2012, 2015, 2016, and 2017. ● Greets players’ parents in the Physical Education Building’s lobby prior to home matches ● Commended by the coaching staff for learning the player evaluation system so quickly

Cleveland, Ohio

■ Assisted the coaching staff and Director of Women’s Basketball Operations with the management of general team operations, including games, practices, and basketball camps, producing a nationally-recognized, Horizon League Championship-winning collegiate women’s basketball program that attracted new players and loyal fans each season. ● Created the FAST Model Basketball Statistical Software’s data analysis reports that helped the coaching staff to succeed in leading the team to the first Horizon League Tournament Championship and NCAA Women's Basketball Championship Tournament berth in Cleveland State University Women's Basketball program history ● Learned how to proficiently use FAST Model Basketball Statistical Software in four hours ● Improved the efficiency of pregame shootaround drills ● Recorded each offensive and defensive play-call, the outcome of the called-play, player lineups, and player substitutions in FAST Model Basketball Statistical Software database records during 30 games ● Trained four, new Team Managers ● Multi-tasked when simultaneously operating the scoreboard, game clock, and shot clock at practices ● Commended, by several high school women’s basketball coaches, for the accuracy of scoreboard information during games at Cleveland State Women’s Basketball high school summer tournaments

Cleveland/Akron, Ohio Area

■ Served as the initial contact person and performed receptionist duties to dozens of residents, residents' family members and friends, telephone callers, vendors, and visitors, daily● Earned and retained the trust and respect of residents, their loved ones, and their respective Powers of Attorney while liaising between them and Forest Hills Place’s administrators● Answered over 120 telephone calls each week; gets on a first-name basis with the most frequent callers● Scheduled several tours, meetings, and job interviews each week● Managed the podiatrist's visit schedule, and ensures that the podiatrist sees all residents who have a signed Podiatry Consent Form● Coordinated the Forest Hills Place Van's transportation schedule● Created the Activities Calendars for each month● Increased the Memory Care Resident Council Meeting's attendance average nearly 250%● Set a Forest Hills Place record for shortest employment stint before winning the Employee of the Month Award

University Heights, Ohio

■ Helped maintain the department store’s thriving sales revenues by moving merchandise to and from the store’s sales floor, storage areas, and supply trucks, which provided thousands of customers with a safe shopping experience where thousands of pieces of merchandise are attractively displayed for customers to purchase. ● Earned store management’s appreciation for finding numerous counting errors during the store’s inventorying process ● Requested by the Home, Furniture, Cosmetics, and Fragrances Sales Manager as the support staff member assigned to her departments during the store’s busiest months (September thru early January) ● Without any experience in the department, sold seven pairs of men’s shoes to customers on December 26, 2016 ● Contributed to the efficiency of the processing team in loading and unloading one to three Macy's supply trucks each week, where each truck contained anywhere from 900 to 1,800 cartons ● Welcomed, with a smile, each shopper who requested assistance ● Trained new receiving support team employees in such a way that he/she learns quickly where to put each kind of item that comes off of the supply truck ● Maintained a perfect attendance record during his entire employment stint (no tardies or call-offs)

Cleveland/Akron, Ohio Area

■ Staffed one of two customer service windows at the Access Services Department, where the clerk must quickly and accurately sell parking passes, create new CaseID cards, process cash, check, credit card, and CaseCash payments in T2 Flex, and enter data into T2 Flex and PeopleSoft records.● Answered telephone callers’ questions● Entered or edited the last name, first name, ID number, classification, birth date, gender, and access levels on over 275 OnGuard 2013 records● Solved a CWRU custodian’s parking problem where she was very limited in terms of parking lot locations and the monthly fee for those lots’ parking privileges● Processed over 150 cash, Visa, MasterCard, Discover, check, and CaseCash transactions in T2 Flex● Balanced a cash drawer and transactions receipts after working each of 19 shifts as a cashier● Reviewed students’ parking transactions for possible overcharges● Assisted over 60 students, faculty, staff, and contractors in determining the best parking option for him/her● Explained to over 15 students, faculty, and staff how to go on CWRU Access Services website to enter his/her name on the waitlist for his/her preferred parking lot● Complimented by over 10 customers for quality of service

Cleveland Heights, Ohio

■ Performed receptionist and guest services duties, while collaborating with the other front desk staff members and administrators to help the bed and breakfast achieve a 60% sales revenue increase from 2009 to 2013.● Sold more than $52,000 worth of overnight and monthly accommodations to walk-in guests● Wrote 70 or more reports on Microsoft Word and Microsoft Excel● Served as the Alcazar’s initial contact person for more than 1,800 hours, answering each of several thousand telephone calls per year in a friendly manner● Completed a large accounting project involving pouring over several thousand financial reports, and inputting the relevant data into Microsoft Excel spreadsheets● Filed thousands of hard copy reports in chronological order● Praised by management for the clarity and detail in written communications such as guests’ names, addresses, telephone numbers, credit card numbers, as well as general memos to all Alcazar Bed and Breakfast employees● Held excellent business relationships with the Alcazar Bed and Breakfast’s diverse clientele, especially those who were citizens of foreign countries

South Euclid, Ohio

■ Helped the Marc’s sales team increase the store’s sales revenues in three consecutive fiscal quarters in 2006 and 2007. ● Answered thousands of customers’ questions over-the-phone and in person, so as to establish himself as a knowledgeable and reliable employee to each customer with whom he interacted ● Persuaded many customers to buy the products recommended as a solution to those customers’ needs ● Achieved customer retention as customers returned to the store to ask about what Marc’s product would remedy their current difficulties, because solutions to their previous problems were successful ● Re-stocked, daily, merchandise for sale in the store’s Closeouts and Household aisles, ensuring the merchandise was organized and placed where it was most appealing to shoppers ● Re-organized merchandise on the store's sales shelves ● Led customers to their desired products' locations in the store ● Retrieved hundreds of shopping carts from the loading zone ● Cleaned the toilets, sinks, and floors in the public men's and women's restrooms ● Loaded dozens of customers' shopping bags into their vehicles

Cleveland, Ohio

■ Wrote detailed, entertaining, and engaging stories, game recaps, and player profiles for the Case Western Reserve University Varsity Athletics website for fans, alumni, and other interested persons to read.● Wrote several recaps of Case teams’ games/competitions/meets on Microsoft Word before using Dreamweaver to copy the text into a story on the Case Varsity Athletics website● Wrote more than 30 stories about Case teams and coaches on Microsoft Word before using Dreamweaver to copy the text of the story into a story on the Case Varsity Athletics website● Saved money for Case’s Athletic Department by correcting mistakes while proofreading written content before the mass printed production of the written content● Interviewed current and former Case student-athletes, for the purpose of writing player profile stories for the Case Varsity Athletics website● Proofread stories and game recaps written by the Sports Information Director

South Euclid, Ohio

● Honored as a "Customer Service Ace"​ by store management● Answered hundreds of customers' questions over-the-phone and in-person● Led hundreds of customers to their desired products' locations in the store● Re-organized merchandise on the shelves● Re-stocked merchandise on the shelves● Neatened the appearance of the hundreds of merchandise items for sale in the Closeouts Department● Swept and mopped the store’s floors● Cleaned the toilets, sinks, and floors in both the men’s and women’s public restrooms● Cleaned up dozens of spills (various liquids, cat litter, potting soil) and broken glass jars of jelly and salsa

South Euclid, Ohio

● Complimented, in the first hour of employment on June 19, 2001, by a customer for leading her to her desired product's location in the store● Answered more than 200 customers' questions over-the-phone and in-person● Led more than 100 customers to their desired products' locations in the store● Re-organized merchandise on the shelves● Re-stocked merchandise on the shelves● Neatened the appearance of the hundreds of merchandise items for sale in the Closeouts Department● Swept and mopped the store’s floors● Cleaned the toilets, sinks, and floors in both the men’s and women’s public restrooms● Cleaned up dozens of spills (various liquids, cat litter, potting soil) and broken glass jars of jelly and salsa