Mathilde Garnier
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Mathilde Garnier Email & Phone Number

Senior Customer Success Manager in the Hotel Tech industry with previous experience in Strategy & Management consulting, Project Management, Change Management and HR. at Triptease
Location: Barcelona, Catalonia, Spain 10 work roles 5 schools
1 work email found @triptease.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 86%

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Work email m****@triptease.com
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Current company
Role
Senior Customer Success Manager in the Hotel Tech industry with previous experience in Strategy & Management consulting, Project Management, Change Management and HR.
Location
Barcelona, Catalonia, Spain
Company size

Who is Mathilde Garnier? Overview

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Quick answer

Mathilde Garnier is listed as Senior Customer Success Manager in the Hotel Tech industry with previous experience in Strategy & Management consulting, Project Management, Change Management and HR. at Triptease, a with 86 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a work email signal at triptease.com and a matched LinkedIn profile for Mathilde Garnier.

Mathilde Garnier previously worked as Senior Customer Success Manager at Triptease and Customer Success Manager at Triptease. Mathilde Garnier holds Programme Grande Ecole, Business/Commerce, General from Grenoble Ecole De Management.

Company email context

Email format at Triptease

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{first}.{last}@triptease.com
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Profile bio

About Mathilde Garnier

Mathilde Garnier is a Senior Customer Success Manager in the Hotel Tech industry with previous experience in Strategy & Management consulting, Project Management, Change Management and HR. at Triptease. She is proficient in English and Spanish.

Current workplace

Mathilde Garnier's current company

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Triptease
Triptease
Senior Customer Success Manager in the Hotel Tech industry with previous experience in Strategy & Management consulting, Project Management, Change Management and HR.
london, england, united kingdom
Website
Employees
86
AeroLeads page
10 roles

Mathilde Garnier work experience

A career timeline built from the work history available for this profile.

Senior Customer Success Manager

Current

Barcelona, Cataluña, España

Jul 2024 - Present

Customer Success Manager

Barcelona, Cataluña, España

- Ownership of a portfolio and the growth of clients, comprising approximately to 30 high-value accounts.- Operate as a strategic partner to clients, offering them tailored advice based on Triptease data, industry standards and their unique challenges, new feature release and up to date partner health grade.- Coaching hotel partners on how to use the platform to optimise online guest experience, increase direct bookings and revenue.- Utilise data from customer feedback to communicate with internal teams on new product requirements.- Build and strengthen partnerships with our customer sales team to identify increased client usage opportunities.- Collaborate closely with the wider team including Product, Engineering and Finance to resolve issues and provide support.- Attend and present at events and industry conferences to gain insights, build relationships, and raise personal and company profile.

Jul 2022 - Jul 2024

Project Manager

Barcelona, Catalonia, Spain

Manage key transformation projects - with a high People impact - from beginning to end:- Defining and scoping projects (covering a mix of internal projects as well as projects supporting organizational change across the wider business)- Planning and monitoring the project, including time & cost estimation- Managing risks and issues and propose mitigation actions- Building change management plans- Creating transition plans and running post-implementation reviews, applying the lessons learned to future projects.- Successfully driving projects to completion, managing to project plan and budget.- Establish and manage relationships, expectations, and communications with project team members and stakeholders.- Support continuous improvement of methodologies, processes and tools within the Project team.

Aug 2021 - Mar 2022

Strategy & Management Consultant

Barcelona, Catalonia, Spain

Management Consultant in the Strategy & Consulting branch.Redefine operational processes to increase efficiency and optimize customer performance in a function, business line, technical and/or digital area.Help customers develop talent resources, optimize operational excellence and enable the change required to execute corporate strategies.Participate in the definition of new HR models and strategies.Change management as part of the transformation of customers' businesses to help them successfully implement digital projects.Develop talent resources, optimize process excellence and enable the change needed to execute business strategies.Organizational audit and operational excellence improvement.Change Management for clients' business transformation to help them successfully implement digital projects.

Sep 2019 - Aug 2021

Analyst

Paris Area, France

Sep 2018 - Sep 2019

International Business Developer - Intern

Barcelona Y Alrededores, España

Acquiring new E-commerce start-up providing digital solutions for both Spanish and European Digital 1to1 events.Monitoring and developing commercial relationships with existing customers.Developing national and international partnerships with others E-commerce start-up incubators.

Jan 2018 - Jun 2018

Hr Project Management - Intern

Lyon Area, France

Missions:-Coordination between company's managers and the consulting agency for the project of change of the managerial culture on a group level (target: 1020 managers involved). Impact on processes of Talent Management (performance appraisals, career evaluation, follow-up on performance, regular feedbacks to employees.)-Participation to the creation of the KPIs allowing the deployment of the new Talent Management policy: coverage rates for succession plans; boards allowing a constant follow up on permanent employees; gender equity indicators.- Implementation of a new HRIS globally (HR3.0). Deployment of the « Global Competency Framework » for this tool.- Preparation and participation in the Global and Local Talent Reviews with the presence of the HRD world and the CEO (consolidation of the annual appraisal interviews, meetings with Human Resources Business Partners).- Creation of a new project dedicated to the Young talents of the group.

Jun 2017 - Nov 2017

International Recruitment And Business Development Consultant

High Five Recruitment Ltd

59 Merrion Square S, Dublin 2

High Five Recruitment, a recruitment consultancy based in Dublin, Ireland. Our experienced and energetic team focuses on helping you to meet your needs in human capital to develop your activity, sustain your growth and reach your goals. Our domain of expertise is Sales, Marketing, IT (Information Technology), Business Support and Finance. Whatever your needs are, thanks to our exceptional network, we will help both candidates and employers to find their perfect matches. Sales & Business Support expert- Job search campaigns:- Headhunting- Interview coaching and preparation- Market research- Personal branding & Social network strategy- Recruitment strategy- Business Development missions: acquiring new leads and dealing with existing clients

Oct 2015 - Jun 2016

Management Intern

Professional Chauffeur Services

Royaume-Uni

Customer Service Department, Finances and Accounting Department, Meet and Great the customers and participation in some events.

Jul 2014 - Aug 2014

Receptionist (Summer Job)

Cala Llevado Campsite

Tossa De Mar, Catalonia, Spain

In charge of French, English and Spanish guests: welcoming them, answering queries, providing a high customer satisfaction level.

Jul 2013 - Aug 2013
Team & coworkers

Colleagues at Triptease

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5 education records

Mathilde Garnier education

Programme Grande Ecole, Business/Commerce, General

Activities and Societies: Teambuilding Manager at the association Aloha

Double Bachelor'S Degree, Business/Managerial Economics And Foreign Languages And Literature (English And Spanish)

Activities and Societies: Erasmus year exchange

Double Bachelor'S Degree, Business/Managerial Economics And Foreign Languages And Literature (English And Spanish)

Université Pierre Mendès-France (Grenoble Ii)

Activities and Societies: Athletics Club

Double Bachelor'S Degree, Foreign Languages And Literatures (English And Spanish) And Business/Managerial Economics

Université Stendhal (Grenoble Iii)

Degrees in Spanish and English Languages

FAQ

Frequently asked questions about Mathilde Garnier

Quick answers generated from the profile data available on this page.

What company does Mathilde Garnier work for?

Mathilde Garnier works for Triptease.

What is Mathilde Garnier's role at Triptease?

Mathilde Garnier is listed as Senior Customer Success Manager in the Hotel Tech industry with previous experience in Strategy & Management consulting, Project Management, Change Management and HR. at Triptease.

What is Mathilde Garnier's email address?

AeroLeads has found 1 work email signal at @triptease.com for Mathilde Garnier at Triptease.

Where is Mathilde Garnier based?

Mathilde Garnier is based in Barcelona, Catalonia, Spain while working with Triptease.

What companies has Mathilde Garnier worked for?

Mathilde Garnier has worked for Triptease, Criteo, Accenture, Egi Group, and The Adecco Group.

Who are Mathilde Garnier's colleagues at Triptease?

Mathilde Garnier's colleagues at Triptease include Dan Jakobsen, Natasha Wilson, Danielle Black, Liam Triptease, and Amnita Kaur.

How can I contact Mathilde Garnier?

You can use AeroLeads to view verified contact signals for Mathilde Garnier at Triptease, including work email, phone, and LinkedIn data when available.

What schools did Mathilde Garnier attend?

Mathilde Garnier holds Programme Grande Ecole, Business/Commerce, General from Grenoble Ecole De Management.

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