Created letters to send to members.Handled chats in fast paced setting.Generated eligibility verification for members.Correspond with members via secure messaging system, working within mandated timeframes.Review and send faxes.Microsoft Excel sheets updated and worked daily.Generate custom letters to reflect company, state, and federal guidelines.Load referrals

Promoted to Universal Agent, pioneering a brand new HMO line of business for the company. I write correspondence for members, manage claims, and load referrals for members.

Provider Services (May 2021-Aug 2021)Promoted to National Accounts in August 2021.Took phone calls in high volume call center from members and providers. Send claims for adjustment, load provider infomation to Facets, and qoute benefits. Avaya, Sharepoint, and Microsoft products used.

Call Center Representative at local Blue Cross Blue Shield company. Review health care claims with members, practice first call resolution, make outbound calls to provider offices, and answer benefit questions on behalf of clients.

Panera Bread - June 2015 to Present*Promoted from Associate to Trainer Level (June 2015)* Increased leadership & responsibilities by successfully training new staff* Ensured and signed off on cleaning duties by associates* Participated and actively contributed in Trainer meetings with Manger*A servant-leader in the café with a positive attitude each day

*Fast paced bussing of tables in high efficiency restaurant *Accurately provided food to hungry guests * Enthusiastically stocked items nightly *Took initiative by doing dishes when the kitchen needed help *Thoroughly cleaned storefront to ensure cleanliness

*Provided smiles and service at the register, seated guests, and took to-go orders. *Skillfully answered guest inquires in person or by telephone. * Courteously bussed and set up tables in dining room for quick changeover between groups *Regularly stocked items, pouring coffee, filling waters, and cleaning when needed

Promoted to full-time Conference Assistant from Seasonal Staff (Sept 2012)*Responsibilities: Provided excellent dining room service, proficiently cleaned rooms, and did whatever was needed based on staffing needs at a resort located on the Oregon coast.*Award: Employee of the Month (June 2012)