Cut Irma Email & Phone Number

Brisbane, Australia

Jakarta

I was responsible for managing the operations and P&L of The Red Level ExecutiveFloors, ensuring “The Red Level” standard of services were consistently maintained sothat the highest level of guest’satisfaction was achieved at all times.This included taking personal responsibility for all V.I.P. guest stays.I was recruited for this role to assist with the set up, fit out and design of the lounge.My role included the recruitment, training and development of Red Level staff as… Show more I was responsible for managing the operations and P&L of The Red Level ExecutiveFloors, ensuring “The Red Level” standard of services were consistently maintained sothat the highest level of guest’satisfaction was achieved at all times.This included taking personal responsibility for all V.I.P. guest stays.I was recruited for this role to assist with the set up, fit out and design of the lounge.My role included the recruitment, training and development of Red Level staff as well asdeveloping and maintaining all S.O.P's. Show less

Jakarta Serviced Offices is a large private Serviced Office complex containing morethat 60 serviced offices and located in one of Jakarta's busiest business districts.My role was to manage all daily operations including reception, maintanance andhouse keeping.This role directly managed 10 direct reports and I was personally responsible for therecruitment, training and development of my team.

This hotel is rated as the number one 5 star hotel in Jakarta with over 700 rooms.Horizon Club takes this experience one step further and it was my role as Club Managerto ensure that the guest experience was always at the highest possible level.I was responsible for the recruitment, training and development of a team or 14 staffmembers.My role encompassed P&L responsibility for Horizon Front Office, 105 Guest Rooms,Meeting Rooms and Executive Lounge.During my time in… Show more This hotel is rated as the number one 5 star hotel in Jakarta with over 700 rooms.Horizon Club takes this experience one step further and it was my role as Club Managerto ensure that the guest experience was always at the highest possible level.I was responsible for the recruitment, training and development of a team or 14 staffmembers.My role encompassed P&L responsibility for Horizon Front Office, 105 Guest Rooms,Meeting Rooms and Executive Lounge.During my time in this role I maintained a very high level of satisfaction judged by thelevel of repeater guests as well as maintaining occupancy at almost 100%.After my first year in this role i was selected to attend the Shangri-La ManagementAcademy In Beijing for Front Office Leadership Show less

Greater Jakarta Area, Indonesia

My role as Duty Manager required me to exhibit excellent listening skills to trullyunderstand the guests so that i could turn less than perfect experiences into favorablypositive ones.This hotel attracts the highest level of V.I.P. guests including visiting political leadersand President's as well as touring celebrities and industry leaders.Unfortunately Jakarta has had a history of terrorism that has been aimed at westernhotel chains and the security arrangements at… Show more My role as Duty Manager required me to exhibit excellent listening skills to trullyunderstand the guests so that i could turn less than perfect experiences into favorablypositive ones.This hotel attracts the highest level of V.I.P. guests including visiting political leadersand President's as well as touring celebrities and industry leaders.Unfortunately Jakarta has had a history of terrorism that has been aimed at westernhotel chains and the security arrangements at this property make this the hotel ofchoice for its V.I.P. guests.As Duty Manager it was also my responsibility to ensure that our security operationsfunctioned at the highest possible effectiveness and that procedures were adhered towhile at the same time making this a seamless and pleasant experience for visitingguests. Show less