System administrator & ICT Support• Perform the troubleshooting of problems related to workstations, laptops, printers, PDA’s, scanners and network devices (switches, hubs)• Install patches and updates on all workstations and portables • Manage the anti-virus on all workstations and portables (following instructions received by HQ)• Manage the network printers and scanners and “all in one” devices• If required, install permanent ICT equipments of training… Show more System administrator & ICT Support• Perform the troubleshooting of problems related to workstations, laptops, printers, PDA’s, scanners and network devices (switches, hubs)• Install patches and updates on all workstations and portables • Manage the anti-virus on all workstations and portables (following instructions received by HQ)• Manage the network printers and scanners and “all in one” devices• If required, install permanent ICT equipments of training rooms• Perform the disk wiping for all declassified PC’s• Manage the local PABX and telephones• Provide local assistance to the central network service provider in case of network problems• Provide local assistance to the local ISP provider in case of network problems• Perform the patching of the network• Follow-up the hardware problems with ICT hardware• Register user incidents to the central helpdesk for all ICT related issues (E-mail problems, access rights, problems with central applications, network connectivity problems, restoration of deleted files ...), ensure follow-up and implement solutions. Show less

Responsibilities: • Assist the end-users for office automation tools (Word, Excel, Outlook ...)• Prepare and setup workstations when staff comes/goes • Manage the stock of laptops for staff members going on missions – recuperation + clean-up of portables returning from missions• On user request, test and install additional software and devices necessary for professional tasks • Register user incidents to the central helpdesk of Delegations for all ICT related issues… Show more Responsibilities: • Assist the end-users for office automation tools (Word, Excel, Outlook ...)• Prepare and setup workstations when staff comes/goes • Manage the stock of laptops for staff members going on missions – recuperation + clean-up of portables returning from missions• On user request, test and install additional software and devices necessary for professional tasks • Register user incidents to the central helpdesk of Delegations for all ICT related issues (E-mail problems, access rights, problems with central applications, network connectivity problems, restoration of deleted files ...), ensure follow-up and implement solutions.• Assist the end-users for the installation of presentation equipment (projectors, beamers...)• Assist the end-users for usage of the video conference equipmentTechnical assistance• Perform the troubleshooting of problems related to workstations, laptops, printers, PDA’s, scanners and network devices (switches, hubs)• Install patches and updates on all workstations and portables • Manage the anti-virus on all workstations and portables • Manage the network printers and scanners and “all in one” devices• If required, install permanent ICT equipments of training rooms• Perform the disk wiping for all declassified PC’s• If required, manage the local PABX and telephones• If required, provide local assistance to the central network service provider in case of network problems• If required, provide local assistance to the local ISP provider in case of network problems• Perform the patching of the network• Follow-up the hardware problems with ICT material delivered (laptops, PC’s and video conference material) – opening – follow-up and closure of incidents with the helpdesk Other IT administration tasks• Assist the Head of Administration on technical issues Assist Head of Administration in preparation of call for tenders of ICT Material. Show less

Sales, Installation, and service of Information Technology Hardware

Computer Systems Engineer