Christopher Vaccari Email & Phone Number

San Diego, California, United States

Level 1 Security Analyst and SOC Desk• Performs daily monitoring of all Virtual, Cloud, and On Prem assets for unusual activity• Responds to all incidents reported to the SOC desk and provides detailed incident response reports to all shareholders• Analyzed and reported on security trends, providing actionable insights for strategic planning• Led cybersecurity awareness programs, increasing staff vigilance against phishing and social engineering attacks.• Updated security procedures and documentation, keeping pace with evolving cyber threats and industry best practices.• Collaborated with cross-functional teams to develop comprehensive information security policies and procedures

San Diego, Ca

Serves as the main Point of Contact for all IT Infrastructure related projects at the San Diego Biotech facility.Responsible for execution of service and project delivery in alignment with global, regional & local plans, provide coordination and guidance to the local team. Ensure quality service delivery within budget and on timeBuilds effective working relationships with business partners, local/regional/global IT groups, ESPs and vendors. Work with business leaders at the site to identify IT needs and opportunities to support business objectives and deliver service improvements. Seek continuous feedback for improvement. Partners with other local IT staff to provide day to day service support and operation activitiesEffectively manages communication and coordinate with global, regional, and local IT teams to ensure alignment and flawless executionResponds to changes, coordinate escalations, and facilitate delivery of new IT Support requirements by the local business through timely intervention to meet committed timelines. Monitor and evaluate IT service tiers, customer demand, problems and usage and take appropriate action, including hands on delivery when required.Manages failures in services on the operational level, focused on ensuring that the user has access to the appropriate services to support the business functions. Coordinate troubleshooting activities for complex issues. Provide coordination when multiple teams are involved in problem resolution.

Stamford, Connecticut, United States

Provided exceptional remote IT support for 50+ clients and 500+ users as a Managed IT ServicesProvider employee, resulting in 95% customer retention and increased revenue.Resolved technical and customer service issues, achieving a 90% Customer Service Approval ratingand contributing to a 10% increase in customer retention.Ensured data security and minimized downtime by consistently monitoring and managing backups,DUO MFA, Microsoft MFA, and OKTA SSO for daily administration activities.Recognized for exceptional customer service, resulting in a 30% decrease in customer complaints andan increase in customer satisfaction.

Greater San Diego Area

Enhanced operational efficiency by 30% through the successful installation of company software onWorkstation and Server computers for over 2,000 clients, resulting in improved client support andbusiness performance.Increased database query efficiency by 30% through proactive SQL maintenance, resulting inimproved software performance for all usersDelivered exceptional service across multiple timezones, resulting in a 25% reduction in customercomplaints and improved overall customer experience.Trained over 7 new employees on Chirotouch software installation practices and customer supportmethods resulting in a streamlined workflow for new employees

San Diego, California

Served as a work center supervisor and managed 5+ junior technician in conducting preventative and corrective maintenance and repairs on 4 General Electric LM2500 marine gas turbine engines, 2 gas turbine generators, and other support and auxiliary equipment valued over $10M onboard the USS Howard (DDG 83). • Managed work center equipment maintenance logs; ensured completion of 400+ maintenance actions during periods of underway at sea operations maintaining a 95% satisfactory audit rate• Supported maintenance on fuel and lubricating pumps, air compressors, heat exchangers, valves, and piping systems that saved the U.S. Navy over $85K in contractor maintenance costs• Managed oil, seawater, and air filter changes that directly impacted the ship’s uptime for all equipment• Conducted hazardous liquid waste transfers while maintaining a 100% safety rating with ZERO safety violations over 26 months and 4 Department wide inspections• Conducting freshwater testing, lock out, and tag out processes in accordance with U.S. Navy procedures, instructions, and regulations; verified that equipment was safety and properly de-energized prior to conducting maintenance; attributed the Engineering Department’s average safety audit score remaining above 95% during 4 year tenure

Yokosuka, Japan

Master Of Science - Ms, Cyber/Computer Forensics And Counterterrorism

Bachelor'S Degree, Computer/Information Technology Administration And Management

Naval Architecture And Marine Engineering

Education record