Fast-paced hedge fund office required day-to-day support of office operations and support requests. Ongoing projects within the IT department. Executive / VIP support for the C suites, as well as support for the owner of the company and his family and house staff. Various technology platforms: JAMF (managing endpoints and creating policies and BASH scripts), Ansible (running automation), CrowdStrike, Logic Monitor (View and address any alerts), Infoblox (DNS management), Cisco FMC and Meraki (Adding firewall rules to allow connection), Zoom administration (Video and phone), VMWare (Building and managing virtual machines), Confluence (documentation), Jira (to track projects and requests), amongst others. • Supporting end users in a cross-platform environment (Windows/Linux/macOS)• Day-to-day management of core infrastructure services (AD, MDM, DNS, etc.)• Automation and scripting of repetitive tasks using PowerShell• Management and creation of automatic reporting of inventories• Strong ability to create documentation with attention to detail• Assisting / Mentoring / Training of junior support• Recommend and implement new technologies• Provide onsite support at owners' home offices concerning network and desktop services• Maintain asset management of owners' end-user devices (mobile, desktops, laptops)• Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking, and audio/video

Working for the IT infrastructure manager and with 2 other individuals supporting the company’s users and infrastructure. We have a hybrid AAD environment and utilize tools such as Azure Active Directory, End Point Manager, Intune, On prem AD, Exchange, Office365, and Call Tower for provisioning DID’s to users. All end points are running Windows 10/11. We monitor the email traffic with Mimecast. We support users across the country working remotely and in the office. Grant access to inbox applications such as Geneva, Bloomberg, Flux, Salesforce, etc. Manage all hardware inventory and network equipment across 3 office locations. ♦ Took over out-sourced MSP to internal Service Desk team using Fresh Desk as our ticketing system, and created 100+ KB♦ Provide 18 hours a day coverage for our users.♦ Working on Azure Administration certification.

During my stint here, I implemented asset management across company for offices in located in LA, Nashville, and New York. I also traveled extensively to remote offices for guiding Technion's in management of all assets. Furthermore, I procured and tagged all devices in environment to ensure accurate assignment; tracked assets and inventory via Service Now. One of my main duties was to deploy and configure Nortel/Cisco Phones, while supporting A/V systems and video conferencing meeting support via Polycom, Tanberg, Codian, and Cisco technologies. I managed user and computer accounts by utilizing Active Directory and Exchange. In addition, I uncovered and mitigated hardware and application issues within desktops, servers, and databases in timely manner.A few of my notable accomplishments are:♦ Spearheaded multitude of projects, such as updating over 750 phones in 10 hours, tagging 5K+ devices in 10 months, printer consolidation effort, which resulted in minimizing printer fleet by 45% and achieving $40K/year in maintenance costs and onetime $225K return of monies from HP.♦ Authored training and how-to documents for global service desk technicians.♦ Supported over 2400 end-users, consisting of in house and remote offices in New York, Nashville, Beijing, London, to ensure seamless flow of business operations.♦ Updated more than 1200 systems on quarterly basis with latest Windows 7 images via SCCM, while ensuring 96% compliance rate in two-week timeframes.♦ Played key role as part of team in successfully upgrading 1,200 user workstations from Windows XP to Windows 7.

In this role, I ordered and maintained hardware for new users, including laptops, desktops, and printers. Furthermore, I created user ID's for ADS login, including permissions and group membership; migrated users from legacy systems to latest technology. I also served as department liaison between internal commercial department and IBM contracted services. One of my key duties was to monitor and track all hardware costs and user account information, while reporting weekly updates. Lastly, I provided onsite backup support for executive support team. A few of my key accomplishments are mentioned below:♦ Supported and configured Lotus Notes 6.5, Office 2003/2007, Adobe pro 7/8, Nortel VPN client, and various other third-party software and requests.♦ Ordered, tracked, and managed information technology equipment inventory to ensure minimal technical disruptions.

Track, coordinate, and resolve user and department requests for support and systems. (equipment, software, and resources)Coordinate internal and external resources to resolve requests, ensuring a cost-effective and timely solution.Enforce I.T. Service Level Agreements and policies between the I.T. department and end users.Diagnose, troubleshoot, and resolve software and hardware problems pertaining to Windows XP, MS Office 2003, and all 3rd party software.Perform new-user setup, including setup of ADS login, PC hardware, PC software, printer assignments, phone and any specific customization.Provide internal support for Shoretel telephone system, including phone-set installation, user feature-set modifications and personal DID and FAX routing.Work to resolve PC issues pertaining to viruses, security login, and any hardware or software conflicts.Oversee I.T. department equipment requisitions, purchases, invoices, shipment coordination tracking, receipt, and all R.M.A.’sManage hardware inventory tracking and reporting for security, insurance and accounting compliance.Manage hardware and software tracking support agreements for maintenance and license compliance.Maintain, update, and manage user, resource, and department accounts in ADS, Exchange, Shoretel, Checkpoint VPN, and B.E.S. Server.

I researched comprehensively and co-founded small-scale business information technology-based consulting company. My main duty was to provide server, desktop, and network support for multiple out of state clients. I also conducted desktop troubleshooting for home and office users, including connected devices. Moreover, I led software installations and diagnosis for home and office users, while training users to ensure effective utilization of resources. In addition, I administered all aspects of company advertising, including public flyers, website ads, and Burbank Chamber of Commerce weekly meetings.A few of my notable accomplishments are:♦ Developed, updated, and maintained company website via Dreamweaver software.♦ Orchestrated continuous network support and troubleshooting for businesses in Los Angeles area, involving network design, implementation, and support.

Maintained and provided 24/7 support for over 2000 IBM desktops running Win NT and 2000, with 7 local servers running Win NT and 2000, including over 150 laptops running Win 2000, with various peripherals including PDA’s, Black berry devices, printers (Networked and standalone) for over 15 offices from San Diego, CA to Vancouver BC., with 60% onsite and 40% phone support.Tracked and solved 5 to 20 problem tickets per day on average, using Peregrine service center management software, as well as updated client base for helpdesk personal for future problem solving and tracking.Provided 24/7 support and maintenance of network infrastructure for 7 offices in southern California from desktops to switches, which included installing and configuring Cisco routers and switches.Lead multiple project rollouts with up to 10 contractors, consisting of legacy upgrades from Win 95 to Win NT and from Win NT to Win 2000 for over 1000 users, including over 15 IBM sever implementations from Novell to NT and from NT to 2000.

Installed, configured, and supported client workstations ranging from OS/2, Win 3.1, Win NT, Win 95, MS Office 4.3, 95, Outlook 97 for over 300 users in 25 offices from San Luis Obispo, to Visalia, to Chatsworth, and all between. Used Peregrine ticking management system for third level support for all server and client issues, which required 60% onsite and 40% phone support.Beta tester for Peregrine service center software. Helped improve and implement Peregrine service center with internal helpdesk. Tracked and updated problem ticket requests with versions 2.x of Peregrine service center.Administered three Compaq Novell 3.x / Win NT 4.0 servers in local office using Remote Server Management and ARC Serve backup tapes with 24/7 support.Supplied complete hardware and software troubleshooting and maintenance of desktops, laptops, (IBM, Dell, Epson, and Compaq) and printers. (HP and Lexmark)Researched and procured IBM laptops for senior level management in supported regional offices, setup, and configured 30+ laptops for individual needs with focus on department specifications.