• Provide expert guidance on HR policies, practices, and compliance to internal and external stakeholders• Advise on employee relations, talent management, and workforce planning initiatives to support organizational goals. • Provide consultation on compensations, labor laws, and employee relations issues to ensure compliance. • Collaborate with management to address employee concerns, disciplinary actions, and grievance resolution. • Support talent management initiatives including recruitment, onboarding, and retention strategies. • Assist in workforce planning by analyzing staffing needs and recommending solutions. • Develop and delivers training programs for staff on HR policies, performance management, and compliance. • Implement HR best practices to support diversity, equity, and inclusion within the hospital workforce. • Analyze HR metrics to assess the effectiveness of HR initiatives and recommend improvements.

● Developed and managed "Lunch-and-Learn" leadership development initiative● Created employee engagement initiative including recognition programs, professional development, and peer-driven thought committee● Analyzed reports and data trends to present in a custom-made dashboard for the Sr. Director● Managed restructure and career framework, including job leveling and compensation analysis● Mediated employee relations issues and facilitated progressive discipline actions and termination meeting● Key contributor of HR initiatives, organizational development, policy introductions, and employee handbook revision , identifying areas for process improvement● Implemented job architecture and job leveling initiative● Established consultative, collaborative relationship with leaders across multiple divisions their relationship building● Talent acquisition, full cycle recruiting ● Partnered with leaders on strategic initiatives and workforce planning● HR point of contact for employees on day-to-day human resources issues, including tier one payroll and benefits questions● Created DEI (diversity, equity and inclusion) initiative to promote equitable hiring, promotions, and performance evaluation practices, including promoting awareness of unintentional bias, adverse impact, and gender parity● Demonstrated knowledge of labor laws including: Title VI, FMLA, ADA, ADEA, ERISA● Leave management: LOA, FMLA, ADA, Disability, Worker’s Compensation ● Strategic partner and trusted HR advisor to leadership, aligning business strategy with HR objectives● Managed multiple projects such as implementation of a new LMS and year-end performance review company-wide training and implementation, divestiture, job architecture and RIF events

● Supported and advised healthcare IT leaders, regarding team of 800+ employees (FTEs, temps, contractors- exempt and non-exempt population) while managing change post-merge● Collaborated with the compensation team to create standardized pay ranges● Advised on performance management and employee relations issues for high level or complex issues● Facilitated the annual calibration and merit cycle in a pay-for-performance work model, including LTI and AIP processes● Managed furloughs and large reduction-in-force (RIF) events● Provided day-to-day support in areas of employee relations, employee engagement, performance management, succession planning, training, and development needs● Acted as change manager for team members due to merger and rapidly evolving policies regarding COVID19 and a new WFH (work-from-home) model● Implementation of HR initiatives● Developed succession plans for high potential employees using 9-box method

● Partnered with leaders and Centers of Expertise (COEs) to support cross-functional teams on key business objectives and strategic planning, compensation management and calibration● Project management to include compensation planning, role clarity, job leveling and mapping, data validation, operational efficiencies● HR project leader of divestitures● Managed employee relations (ER) issues● Reduction-in -force management (including terminations and notifications)● Trusted advisor and coach to leadership, peers and colleagues● Coached managers on talent retention● Liaison between business leaders and various COE’s such as HR Services, business operations, IT● Supported business initiatives, such as diversity hires, gender non-bias, equitable hiring and cost saving measures● Performed due diligence and partnering with the legal team on terminations ensuring legal compliance● Managed change initiatives in the midst of a corporate merge and ongoing restructure, while acting as a positive change agent to help reduce the effects of change fatigue on colleagues and ensure compliance in following newly implemented policies and procedures● Workforce management of 500+ colleagues in job coaching, identifying key objectives, employee relations issues, and performance management● Created and analyzed ad hoc reports in Excel, including use of pivot tables, x-lookups, and v-lookups● Conducted exit and stay interviews● Mediated employee relations issues and facilitate disciplinary and termination meetings● Managed employee issues regarding: FMLA and STD leave and vacation time, company policy, compensation administration, performance reviews, benefits, payroll, etc.● Performance management

• Provided exceptional customer account services in a call center via operational communications using calls, texts, messaging, and emails.• Consultations with customers to provide accurate and prompt customer service.• Negotiated contract rates for policy holders• Prepared policies• Delivered training to team members• Strong emphasis on teamwork

● Full life cycle recruiting and onboarding for call center and distribution center● Screened resumes, posted roles to job boards, interviewed, and hired candidates in a call center and distribution center environment● Prepared creative and effective job descriptions● Lead job fairs and university recruiting efforts● Compiled new hire packets and created offer letters● Facilitated new hire orientations and trained new employees● Processed pre-employment background checks and I-9 documents using E-Verify● Maintained employee records and EEOC reports● Pioneered “Employee Satisfaction Survey”, resulting in reduced turnover through creating employee feedback and recognition programs