I am the author of Make Their Day! Employee Recognition That Works. My goal has been to help organizations create a culture of appreciation and improve engagement through assessment, manager training, and recognition program development, revamping and roll out.Research has played an important part in my career. Questions like "What makes recognition meaningful?" "How does age, years in the workforce, and culture affect preference?" and "What affect has the economy had on employees sense of value?" have led to a perspective on recognition that really works without costing a lot of money. Make Their Day, a best-seller, was listed as a best book of 2003 by Globe and Mail and is now in its second edition. Make Their Day and my continued work to tap into the ultimate recognition experience has been covered in Harvard Business Update, BusinessWeek.com, The New York Times, Workforce Magazine, Alaska Airlines Magazine, Entrepreneur, Inc. Magazine and the Costco Connection.Over the years I have had the pleasure of working with managers worldwide in many different industries, adapting recognition to meet the needs of many diverse cultures. Clients have included: Stanford University, MIT, United Nations, Cisco, Kaiser Permanente, EDD, Wells Fargo, Northrop Grumman, WorksafeBC, and Adobe Software.Specialties: Building employee loyalty and retention. Boosting morale and engagement. Employee recognition, rewards, and incentives. Job satisfaction. Services include speaking, consulting, recognition training and coaching.