Craig Verner

Craig Verner Email and Phone Number

Director of Customer Service at Grupo NGN @
Craig Verner's Location
Long Beach, California, United States, United States
Craig Verner's Contact Details

Craig Verner work email

Craig Verner personal email

n/a
About Craig Verner

Operations / Engineering Management: Executing call center voice and data integrations; building long term customer relationships, point of escalation, root cause analysis, established group goals and objectives, policies and procedural metrics; managed vendor and partner relationships, negotiated contract pricing and Service Level Agreements. Bachelor of Science degree at West Virginia University. Presently reside in Long Beach, CA.Specialties: Building cohesive business units, operations efficiency specialist, team leader with team player approach, building customer relationships, maximizing customer experience, P&L expense budgets, driving project through to completion

Craig Verner's Current Company Details
Grupo NGN

Grupo Ngn

Director of Customer Service at Grupo NGN
Craig Verner Work Experience Details
  • Grupo Ngn
    Director Of Customer Service
    Grupo Ngn Apr 2018 - Present
  • Unify Inc. / Atos
    Project Manager
    Unify Inc. / Atos Nov 2011 - Present
  • Network Dynamics
    Sr. Project Manager
    Network Dynamics Feb 2011 - Nov 2011
    Oldsmar, Florida, Us
    Contracted by Siemens Enterprise Communications to manage $1MM contact center implementation for Bell Mobility Toronto, Canada. • Create and execute project work plans and incorporate into clients format• Identifies resources needed and assigns individual responsibilities• Tracks and reports team hours and expenses on a weekly basis• Manages project budget• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project• Follows up with client, when necessary, regarding invoices• Analyzes project profitability, revenue, margins, bill rates and utilization
    View
  • Ser Solutions
    Director Professional Service And Project Mangement
    Ser Solutions Jan 2007 - Jun 2007
    Bonn, Nordrhein-Westfalen, De
    Reported directly to VP, Worldwide Operations Dulles, VA. Responsible for managing call center system implementations and services departments; building long term customer relationships, point of escalation, root cause analysis, established group goals and objectives, policies and procedural metrics; managed vendor and partner relationships, negotiating contract pricing and SLAs.
    View
  • Ser Solutions
    Director Field Operations
    Ser Solutions Aug 1998 - Jan 2007
    Bonn, Nordrhein-Westfalen, De
    Reported directly to Senior VP, Operations. Responsible for all aspects of call center systems delivery, including Staffing, Training, Ops, Project Management, Implementations, Service, Customer Satisfaction and Document Management integration.
    View
  • Eis International
    Manager Field Operations
    Eis International Sep 1994 - Aug 1998
    Atlanta, Ga, Us
    View

Craig Verner Education Details

  • West Virginia University
    West Virginia University
    Petroleum Engineer

Frequently Asked Questions about Craig Verner

What company does Craig Verner work for?

Craig Verner works for Grupo Ngn

What is Craig Verner's role at the current company?

Craig Verner's current role is Director of Customer Service at Grupo NGN.

What is Craig Verner's email address?

Craig Verner's email address is cr****@****ify.com

What schools did Craig Verner attend?

Craig Verner attended West Virginia University.

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