Craig Verner Email & Phone Number

Oldsmar, Florida, Us

Contracted by Siemens Enterprise Communications to manage $1MM contact center implementation for Bell Mobility Toronto, Canada. • Create and execute project work plans and incorporate into clients format• Identifies resources needed and assigns individual responsibilities• Tracks and reports team hours and expenses on a weekly basis• Manages project budget• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project• Follows up with client, when necessary, regarding invoices• Analyzes project profitability, revenue, margins, bill rates and utilization

Bonn, Nordrhein-Westfalen, De

Reported directly to VP, Worldwide Operations Dulles, VA. Responsible for managing call center system implementations and services departments; building long term customer relationships, point of escalation, root cause analysis, established group goals and objectives, policies and procedural metrics; managed vendor and partner relationships, negotiating contract pricing and SLAs.

Bonn, Nordrhein-Westfalen, De

Reported directly to Senior VP, Operations. Responsible for all aspects of call center systems delivery, including Staffing, Training, Ops, Project Management, Implementations, Service, Customer Satisfaction and Document Management integration.

Atlanta, Ga, Us