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I am an experienced Site Reliability Engineering and customer support professional, expert in large deployments serving hundreds of millions of users. I have been responsible over the course of my career for all aspects of large deployments including architecture, development, support, sustaining, and monitoring. I keep a cool head under pressure and have regularly come up with innovative solutions to solve both immediate and long term problems. I have the breadth of experience to see all critical aspects of the business from the customer experience, to engineering priorities, to feature development. Extensive monitoring and analytics are my religion. You can't tell normal system behavior from abnormal behavior if you don't know what normal looks like.I have built successful teams from the ground up including teams in multiple geographies. I have traveled extensively and understand differing cultures and communication styles. I have regularly been called upon by upper management/executives to solve immediate problems even when working on other critical deliverables. I have worked with owned data centers, hosted services, and cloud services.
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Senior Vice President Of EngineeringJumpcloud Jul 2024 - PresentLouisville, Co, Us -
Vice President Of EngineeringJumpcloud Jan 2024 - Jul 2024Louisville, Co, Us
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Senior Director, Reliability + Enterprise Services EngineeringJumpcloud Jan 2022 - Jan 2024Louisville, Co, Us
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Director, Site Reliability EngineeringSplunk May 2016 - Dec 2021San Francisco, California, UsJoined Splunk at a time when the Splunk Cloud business was struggling with the scale of the environment and business. I was brought in to scale the service to meet the business demands over the next several years. Reorganized the operational and automation development orgs into one in order to create fast feedback loops on scale challenges. Identified and hired key skillset and mindset gaps that needed to be filled to achieve our goals. Led team through implementation of our next generation automation system as well as migrating all existing infrastructure to be controlled by the new system.Led the technical effort to achieve the following compliance levels for the service:- SOC2 / PCI / HIPAA / FedRAMP ModerateThe system is now the backbone upon which Splunk's Cloud business is built and supporting the following outcomes:- Cloud revenue growing from $47 Million in FY 17 to $554 Million in our most recently completed Fiscal Year- Cloud ARR of $976 million (as of FY22Q2)- Margin improvements of 497%- Significant increases in customer NPS scores for the Splunk Cloud serviceConceived of and built a new team called Customer Reliability Engineering. A team of Splunk Experts deeply passionate about our customers. Deployed the team to Splunk's most critical customers to build centers of excellence within the customers we engage with. To date have played a significant role in iACV and iARR growth of these customers to the tune of 10's of Millions. Actively worked directly with SVP/CPO on many company-wide initiatives. -
Site Reliability Engineering ManagerApple Sep 2014 - May 2016Cupertino, California, UsTurned around two SRE teams from underperforming to being the top performers in the organization. Regularly consulted by senior management on how to improve performance of other teams.Applied DevOps mentality to the teams resulting in better solutions to problems, productivity efficiency, and better visibility. Also recognized as being the most helpful teams in the organization. Forged strong partnerships with core engineering teams writing software for my teams to run regardless of if the software was internally developed, provided by a vendor, or open source. Regularly consulted by Executive management of one vendor to help them improve their product with a focus on operability and integration with open source automation tools. -
Director, Operations And SupportQplay, Inc. Nov 2013 - Jul 2014Developed and implemented a cloud-ready Wordpress stack for the company website to take advantage of auto-scaling and multiple availability zones.Developed and implemented all monitoring, metrics, and analytics for the Qplay service. Built customer support portal with Zendesk and also authored all help articles and customer FAQs. -
Manager, Icloud Email Operations And DevelopmentApple Inc. Nov 2007 - Nov 2013Cupertino, California, UsArchitected, implemented, and scaled iCloud email infrastructure from half a million users to several hundred million users.Built 24x7 engineering and operations team from 4 members to over 40 members in both Cupertino and Bangalore. Personally trained the team in Bangalore to be fully capable and expert in running and maintaining the deployment in the absence of the Cupertino team.Frequently provided architectural expertise to account, quota, authentication, and other iCloud services teams.Deployed and ran staging instances of iCloud mail stack backstage during live demos at WWDC keynote and other mission critical product announcements.Trained members of AppleCare on the anti-spam system and granted them access to be able to identify and report false positives and false negatives resulting in turn around times dropping from more than a day to a few hours.Designed a deterministic monitoring system and then led the team who built and implemented it. This resulted in alert times dropping from over 15 minutes to under 120 seconds, and better pinpointed the problem resulting in reduced resolution times.
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Senior Unix System AdministratorApple Inc. Aug 2004 - Nov 2007Cupertino, California, UsResponsible for the operation of the systems in a large e-mail deployment. Liasion between operations and engineering for product development.
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Critical Situation ManagerSun Microsystems Aug 2002 - Aug 2004Palo Alto, Ca, UsTook on customer escalations at a crisis point where the customer was going to leave Sun for another vendor if a solution was not found. Through various means resolved the customer problem and restored customer satisfaction.Content reviewer for ‘Getting Started With Sun ONE’ book published by Sun detailing best deployment practices for the Sun ONE software suite.Travelled to major Sun support and partner sites around the world delivering product training to Sun support agents and contractors resulting in better customer satisfaction with the support expertise they received. -
Advanced Support EngineerNetscape Communications Nov 1998 - Aug 2002Consulted to help design and/or validate proposed or implemented high value customer deployments in Fortune 500 companies, Telcos, and Government Agencies. Resolved multiple support issues as final support layer before engineering for pre & post sale accounts. Recognized as providing 100% customer success including closing of all pre-sales prospects. -
Mail Systems ArchitectNetscape Communications 2001 - 2002Architected and designed AOL's Enterprise Hosted Services Email to support millions of users.
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Support RepresentativeStream International 1997 - 1998Eagan, Mn, UsProvided live phone support for end users of the Netscape suite of browsers on the Macintosh platform.Provided support to single incident and bronze-level customers using the Netscape email server software on the IRIX, Solaris, HPUX, and AIX platforms. -
Lot Attendant / Detailer / MechanicSaturn Of Beaverton Jun 1996 - Oct 1997
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Grocery ClerkSave Mart Supermarkets Aug 1992 - May 1996Modesto, Us
Chris Vervais Skills
Frequently Asked Questions about Chris Vervais
What company does Chris Vervais work for?
Chris Vervais works for Jumpcloud
What is Chris Vervais's role at the current company?
Chris Vervais's current role is SVP of Engineering.
What is Chris Vervais's email address?
Chris Vervais's email address is cv****@****unk.com
What is Chris Vervais's direct phone number?
Chris Vervais's direct phone number is +191933*****
What skills is Chris Vervais known for?
Chris Vervais has skills like Unix, Solaris, Cloud Computing, Enterprise Software, Ldap, Linux, Troubleshooting, Perl, Servers, Technical Support, Shell Scripting, Data Center.
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