Vijay Mohan Email & Phone Number

Pune, Maharashtra, India

Hyderabad

Nugget of wisdom: Seeing things through customer's lens is the secret sauce for a successful BI journey (in fact, the most underrated skill!)As a primary driving force behind my team’s data visualization design best practices, I design, execute strategies, and build functionally comprehensive analytical offerings with emphasis on UX/UI.I ideated, conceptualized, designed, and developed a Tableau based lean dashboarding solution that bridged the firm’s strategic goals with my team’s. It went on to become a strategic offering that helped multiple analysts (beginner to advanced level) with decreased development turn-around-time of ~30-40%. The time it economized enabled them to build better narratives. I developed a strong professional network to pitch my team’s services that resulted in mission critical collaborations.I lead workshops in UI/UX and project management best practices (from dashboarding standpoint) alongside contributing to creating artifacts on design standards, Tableau/data visualization workshops.Roles: Design thinking, Dashboard envisioning, User story curation, High-fidelity wireframing, Data audit, Data wrangling, Dashboard development, Testing, Documentation, Lifecycle management, BI Product & project management.Realms: Executive dashboards, Strategy effectiveness, Digital marketing, Survey analytics, BI Project management, BI Product management, Guided analyticsTools: Tableau | SQL | Alteryx

Chennai Area, India

Nugget of wisdom: Project management is all about 3 things (not necessarily in the same order) – Managing expectations, Clarity in communication, Customer Centricity.I managed the clients independently with project planning and resource planning activities.Understood, defined, designed and developed Business requirement documents (BRD).Condensed functional specs into insightful stories with impactful KPIs. Low and high-fidelity mock-ups (wireframes). Established and maintained processes to manage scope over the project lifecycle.Elucidated the requirements to the development team by authoring detailed, high-quality product requirement specifications (if needed, for engineering team as well).Conducted gap analysis on business and technical problems, upgraded/replaced existing applications and providing technical analysis based on best practices followed in the industry.Oversaw the development of project deliverables. Promptly addressed, mitigated/uprooted surprises and project anomalies involving stakeholders. Knowledge Transfer to the user group with simplified presentations.Post development phase – Responsible for smooth transition from UAT through Project Cutover with detailed documentation.Manage third-party vendor relationships.Ensured a motivated, collaborative, holistic work environment for the team. Kept track of lessons learnt and share with the team on a timely basis as a part of continuous improvement.Mentor newly joined associates (freshers) and help them have a smooth transition post induction.

India

Nugget of wisdom: Customers are always right (of what they want, not how they want). Essence of good customer service is in the benefit of choice.As a developer I believe in story/narrative based Innovative approach to BI solutions.Developed numerous Desktop & mobile BI solutions across various industries in various business modules using tools from SAP & TIBCO.Handled numerous end-to-end front-end projects (from requirement gathering > deep dived study of functional specs, KPIs and metrics > Data feasibility study > Query development > Data Validation > Prototypes > Dashboard (& reports) Development > Unit testing > technical mapping Documentation > facilitation in UAT > cutover > Knowledge Transfer with documentation > hand- off).Facilitated team and client meetings.Resolved project issues in a timely fashion and with minimal leadership support.Built a knowledge base of each client's business, organization and objectives.Designed, organized and conducted trainings (both tools and business/functional expertise perspective).Being an active contributor to the recruitment and hiring activities as and when necessary, I helped the talent team by custom select the right candidate.

Bangalore

Retail Floor operationsLogistics,Warehouse,SOP (FIFO / Pilferage Inspection / DnD)Customer Services,Promotion of Home owned brandsBeing part of Future Group Shopping Festival helpdesk & supportDissertation Project : Study of Bullwhip Effect and its impact on supply chain of highly perishable goods (Newspaper and print medium)

Chennai Area, India

Retail Banking operations [Funds Transfers]SWIFT, SEPA Transfers (Authorizer)BACS, CHAPS Transfers (Authorizer)Liaising with beneficiary counterparts on successful transaction of fundsHigh priority service for high net-worth transactions------------------------------------------------------------------------------------------------------------------------Achieved one of the best levels of CSA in the history of Citiphones UK while serving the stint as funds transfer specialist.Achieved zero errors in funds transfer operations by training the personal banking executives

Chennai

Retail banking operationsFraud detectionCard, Account processingCustomer retention------------------------------------------------------------------------------------------------------------------------Best Employee Award – TCS eServe UK Retail banking division

Mba, Lean Operations & Systems

Be, Elec & Instrumentation