Chelsea Villarreal Email & Phone Number

United States

• Completed daily, weekly and monthly operating reports for client• Maintained at least 95% occupancy month-over-month• Prepared and managed all P&L reporting and yearly operating budget• Managed delinquency with less than 2% overall delinquency month-over-month

• Supported the Business Manager in overseeing and managing resident relations, financial and operational facets of the community• Responsible for accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and completing bank deposits• Responsible for all renewals• Processed resident move-outs and move-outs by reviewing lease terms and notice requirements• Improved and increased resident retention by conducted monthly resident events

• Assisted with the development and implementation of sales leasing team on various tasks such as marketing, resident retention, prospect follow-up, customer relation procedures• Completed daily activity reports to be sent to ownership • Responsible for submitting weekly reports to Business Manager for review • Maintained knowledge of area market conditions, competition via market outreach and conducted weekly market surveys

• Responsible for management of property invoicing, month end reporting and bookkeeping tasks• Managed evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings• Prepared and executed leases in accordance with property standards and regulations• Managed delinquency and collections

• Met with prospective residents and conducted tours fit for prospect lifestyle• Prepared and executed leases in accordance with property standards and regulations• Conducted credit checks and weekly audit of files• Planned and executed monthly resident events• Kept abreast of the market via outreach and weekly market surveys