Chelsea Villarreal Email & Phone Number

United States

• Completed daily, weekly and monthly operating reports for client
• Maintained at least 95% occupancy month-over-month
• Prepared and managed all P&L reporting and yearly operating budget
• Managed delinquency with less than 2% overall delinquency month-over-month

• Supported the Business Manager in overseeing and managing resident relations, financial and operational facets of the community
• Responsible for accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and completing bank deposits
• Responsible for all renewals
• Processed resident move-outs and move-outs by reviewing lease terms and notice requirements
• Improved and increased resident retention by conducted monthly resident events

• Assisted with the development and implementation of sales leasing team on various tasks such as marketing, resident retention, prospect follow-up, customer relation procedures
• Completed daily activity reports to be sent to ownership
• Responsible for submitting weekly reports to Business Manager for review
• Maintained knowledge of area market conditions, competition via market outreach and conducted weekly market surveys

• Responsible for management of property invoicing, month end reporting and bookkeeping tasks
• Managed evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings
• Prepared and executed leases in accordance with property standards and regulations
• Managed delinquency and collections

• Met with prospective residents and conducted tours fit for prospect lifestyle
• Prepared and executed leases in accordance with property standards and regulations
• Conducted credit checks and weekly audit of files
• Planned and executed monthly resident events
• Kept abreast of the market via outreach and weekly market surveys