Carlos Eduardo Villalobos Email & Phone Number

Saint John, New Brunswick, Canada

Saint John, New Brunswick, Canada

Saint John, New Brunswick, Canada

• Collaborating with a team to collect and process large datasets, employing data visualization techniques to communicate insights effectively.• Applying statistical methods and utilizing tools like Excel and Power BI to extract valuable information and identify trends.• Assisting in developing and implementing data-driven strategies to optimize operational efficiency and enhance decision-making processes.

Saint John, New Brunswick, Canada

Saint John, New Brunswick, Canada

Saint John, New Brunswick, Canada

Bogota, D.C., Capital District, Colombia

▪ Defined and published the corporate tools compliance matrix with all stakeholders and high management level approval. ▪ Created a Power BI Dashboard to track tooling compliance on company servers.

Bogota

▪ Reduced 5% (11.000 USD) on the Azure Cloud bill for QA and DEV servers through fully automated turning off for servers in non-office hours.▪ Performed a Python integration between monitoring tool (Dynatrace) and Azure DevOps to automate the PBIs creation which help to reduce the resources used to create the documentation of the problem.

Bogota

Designed and implemented the cloud infrastructure for a corporative client in a reduced timeline with total success.

Bogotá D.C.

Main Responsibilities: - Develop and execute maintenance plans for IT infrastructure (Windows, VMWare and Citrix, with a baseline of 1400 servers) - Design strategic plans to decrease service timeouts.- Lead the Incidents resolution to achieve a lower time to resolution.- Responsible for second and third support levels.- Financial and technical management of agreements (Microsoft Licensing, Hardware support, VMware Licensing, Citrix XenDesktop and Citrix Netscaler) with… Show more Main Responsibilities: - Develop and execute maintenance plans for IT infrastructure (Windows, VMWare and Citrix, with a baseline of 1400 servers) - Design strategic plans to decrease service timeouts.- Lead the Incidents resolution to achieve a lower time to resolution.- Responsible for second and third support levels.- Financial and technical management of agreements (Microsoft Licensing, Hardware support, VMware Licensing, Citrix XenDesktop and Citrix Netscaler) with a budget of over 10 million dollars.- Generation and presentation of KPIs reports for IT infrastructure manager and IT production head.Outstanding achievements and awards: - Achieve a 62% decrease in the execution of reactive activities in the last year overall Windows, Vmware and Citrix infrastructure.- 34% tickets reduction for second and third support levels.- Perform a GPO optimization to reduce the average time of start session to 50% on Citrix XenDesktop.- Reduce operational cost to Citrix NetScaler agreement by 40% with a simplification strategy. Show less

Bogotá D.C. Area, Colombia

Main Responsibilities: - Administrator Windows server. - Backup and Storage Administrator. - HelpDesk Leader.Outstanding achievements and awards: - Active directory upgrade from 2003 to 2012.

Bogotá - Colombia

Main Responsibilities: - Administrator Windows and Citrix Platforms. - HelpDesk Leader - Administrator Security Platforms (McAfee EPO Console, Antivirus, Endpoint Encryption, Device Control, Data Loss Prevention, Firewall, IPS, Vulnerability Manager, WebGateway, Web Reporter.) - Internal Auditor 27001.Outstanding achievements and awards: - Successful data center migration. - Successful Helpdesk tool implementation (Discovery). - Implementation of… Show more Main Responsibilities: - Administrator Windows and Citrix Platforms. - HelpDesk Leader - Administrator Security Platforms (McAfee EPO Console, Antivirus, Endpoint Encryption, Device Control, Data Loss Prevention, Firewall, IPS, Vulnerability Manager, WebGateway, Web Reporter.) - Internal Auditor 27001.Outstanding achievements and awards: - Successful data center migration. - Successful Helpdesk tool implementation (Discovery). - Implementation of Windows deployment services and Windows 7 migration for 500 computers in 3 months. - IT first support reduction 44%. Show less

Bogotá D.C. Area, Colombia

Main Responsibilities: - Bring IT first-level Support assistance for company final users in 27 branch offices. - Support IT administrative tasks. - Configure PCs for new users. - Responsible for helpdesk reports.Outstanding achievements and awards: - Best middle-time resolution for first-level support for 6 months.

Bogotá D.C. Area, Colombia

Main Responsibilities: - Responsible for sending and delivering all company internal and external correspondence. - Messengers coordinator.

Bogotá D.C. Area, Colombia

Main Responsibilities: - Carry and bring documents to other companies. - Support administrative tasks.

Master In Engineering Management, Maestría En Gerencia De Ingeniería

Systems Engineer, Ingeniería Informática

General English And Ielts Preparation, English, Upper Intermediate Level

Business And Advanced Analytics, Information Technology