Carolina Villegas Email & Phone Number

Spain

Spain

Daily tasks include communication to Senior Management on status, risks and process/product changes, with flexibility and agility in my approach, and the set up and review of project plans to report on impacts of my team's initiatives according to established goals. Cross cultural leadership competency. Knowledge and awareness of business quality trends. Member of Welocalize DEI Steering Committee.

Spain

Guides and drives Quality Operations team in delivery of services by ensuring client and company specific quality standards are met. Lead helps the team understand the objectives and strategy, and guides them on how to achieve OPS goals. Plays a key role in operation strategy discussions.

Spain

- Intensive use of collaboration tools: Teams, Slack, Trello, Jira, etc.- Data analysis: Power BI, Tableau, etc.- Internal and client-facing presentations: Data Reporting, Excel, PowerPoint, etc.

Spain

- Primary go-to for quality escalation, operational financial analysis, change-in-service planning.- Drafting of execution plans for new and existing clients, including financial models, resource allocation, time-zone differences, and failover options, refining them as we gather feedback from clients and internal account teams. - Presenting at QBRs and client meetings around plan status, agreed KPIs, and process improvement plans.

Spain

- Monitor and control translation team performance from a service point of view, engaging with the review team to seek their feedback.- Put corrective actions in place where service falls short of expectations.- Develop, implement and maintain a quality plan in accordance with client requirements and with the key business drivers of the account team.- Research and deploy methods to improve quality and knowledge retention and management.

Spain

- Review trends in translation quality results to develop and execute plan for improvements.- Document processes, responsible for optimizing processes.- Monitor and managing daily program, project output, costs and quality.- Coordination of 300+ freelance translators for 90+ languages.- Issue resolution (process, systems, tools); anticipating issues and working proactively to address them before they become problems.

Spain

Translation and proof-reading of software, on-line help, related documentation, web sites and multimedia games. Subtitler for BBC World service (working on-site at Television Centre in London). Translation, proof-reading and editing of DVD film subtitles. Translation of more than 400 official documents (mostly legal and financial translations such as birth, marriage or death certificates, powers of attorney, bank statements, last wills and testaments, diplomas, etc.) for individuals and companies.

Maidenhead, United Kingdom

In charge of all the Translation department of the Sierra house division (Departmental Manager). Up to 19 in-house translators reported into me. Responsible for the resourcing, planning, scheduling and quoting of all translation related tasks, working closely with in-house and freelance translators. Responsible for the recruitment of translators, training, career review and development of the in-house staff.

Maidenhead, United Kingdom

Responsible for the translation of documentation, help systems, software and web pages related to specialized areas (IT, telecommunications and multimedia projects). Experience in translation of scripts and in-game text, and linguistic advisor during the voice-overs in recording studio. Awareness of time and space restrictions, focusing at the same time on consistency and identifying typos and errors in translations.

Granada, Spain

Translation, editing and proof-reading of software, on-line help and related documentation, as well as multimedia games

Granada, Spain

Translation of EU documents for the Andalusian Federation of Associations of Deaf People (FAAS)

Licenciatura (4-Year University Degree), Language Interpretation And Translation, Translation And Interpreting

Granada, Spain

Erasmus Scholarship, Language Interpretation And Translation

Antwerp, Belgium