Responsible for interfacing with client product, engineering, and operations organizations to define technical and business requirements, then drive alignment of Ericsson 5G standalone core NF, IMS VNF and associated professional services, ensuring the resultant solutions met client expectations.• Responsible for customer RFPs, RFQs and RFIs, formulating statements of work (SOW), and entering contract negotiations with sourcing for third-party solution components. Deal values routinely exceeded US $XXM for each opportunity.• Delivered proof of concept trials and orchestrated client-facing presentations for innovative voice, data and messaging solutions, gathering client feedback to influence product portfolio decisions. • Coordinated and orchestrated cross-functional teams of product managers, solution architects, and software developers to develop customized software to meet client-specific requirements, realizing over US $XXM of ARR.• Accountable for the quality of sold solutions by employing rigorous functional and performance testing activities in a laboratory environment closely aligned with the client's, ensuring zero deployment errors in the carrier production environment.• Led the transition of deployed telco cloud applications from virtualized to containerized deployments to ensure seamless support throughout the program's lifecycle and achieve 100% feature and software customization retention.• Coordinated on- and offshore engineering teams to execute a software upgrade program of over sixty-two virtualized and containerized 4G EPC and IMS telco applications across geographically redundant datacenters. • Led quality improvement initiatives that decreased the cycle time to produce project deliverables to ensure successful project execution, decreasing the cost of poor quality towards zero.• Supported software deployment activities in client production networks.

Led a team of engineers and project managers to deliver SMS text and MMS multimedia messaging solutions to a leading North American wireless service provider.• Accountable for project financial performance, achieved through resource utilization control, scope management, and diligent project resource charging. Routinely monitored financial performance (actual costs vs. approved budget) at estimate at completion (EAC).• Drove quality improvement efforts for production issues by engaging teams to identify root causes and corrective actions. Achieved issue resolution within a 30-day SLA window.

Team leader of system deployment and integration engineers responsible for native telecommunications messaging systems for a major North American Tier 1 wireless telecom operator.• Performed planned and emergency software load maintenance of multiple product lines, ensuring support throughout the program lifecycle.• Conducted routine system performance studies to ensure systems were operating below-rated capacity and proactively planned expansions to drive incremental sales revenues.• Delivered strategic field trials of two IMS based laboratory systems onsite at a North American Tier 1 carrier lab by decomposing requirements, generating software and hardware installation documents, creating and executing field test plans, creating demo scripts, acquiring field testing engineering resources, and reporting test results and project progress to key client stakeholders. Trials were conducted over two years, using feedback to enhance the product portfolio.

Led a team of operations engineers who expanded production capacity and resolved production issues on high volume SaaS platforms and telecom packet routing equipment on bcgi’s hosted prepaid voice solution for leading Tier1 and Tier2 carriers in North America.• Architected and redeployed hosted prepaid voice application, eliminating single points of failure, faulty hardware components and software defects to increase service availability towards 99.5%. • Coordinated service implementation between bcgi and its carrier clients by creating client-focused implementation documentation, decreasing project duration by up to 50%.• Directed internal software quality testing improvements, increasing service availability towards 99.5%.

Led a software quality team responsible for functional and performance tests on Sevis’ SS7 firewall product. Responsible to Sevis executives to ensure the released systems met product requirements before the start of client facing field trials.