Work closely with teams consisting of customer success managers; senior/principal consultants; and government agencies at the state and federal levels to assist on their mission statementsProvide assistance on the development of training modules for Appian’s Government Acquisition Management Solutions to be deployed in client environmentsProvide Health Check report analysis for our public sector clients and review findings to ensure that clients are following best practices and highlight areas that need attentionCreate proof of concept Appian artifacts based on client needResearch Appian solutions on behalf of senior consultants and clients based on client need or internal action itemsCreate and maintain documentation of client meetings for reference when working on action items

Company: Merkle Global Consulting- Verizon - Pega BPM Consultant: Developed test cases for omnichannel flows, assisted in user acceptance testing, and simulated customer transactions for communication emails.- Verizon - Jr Pega Developer Consultant: Archived and documented Pega attributes for Verizon Prepaid apps.- New Balance/Samsung - Jr Data Analyst Consultant: Extracted data from Tableau, created graphs to visualize trends, and prepared presentation reports.- Regions Bank - Business Systems Analyst Consultant: Collaborated with teams to create Business Requirement Documents (BRDs) for weekly updates to stakeholders.- Hartford Financial - Decisioning Consultant: Conducted competitor research and explored personalization opportunities in B2B2C marketing.

Break/fix troubleshooting of mobile devices (Android, Apple, Surface)used at all stores.Provide friendly, precise customer service to end users in need.Translate given problems and search for solutions in a timely manner.

Internal IT support for Wells Fargo employees worldwide. Specializing in level 1 remote support ranging from software installations to peripheral troubleshooting.

Lead short-term and long-term projects that betters internal helpdesk workflow or is a solution to a current need. Process ticket incidents and delegate tasks to technicians on what's high priority or time sensitive. Manage door access control user groups and levels. Set what is standard specifications for our department.

Providing support and technical assistance to College of Computing and Informatics (UNCC) faculty, staff and students including general system information, poster printing, software installation, and troubleshooting University owned computer hardware.

Stock, register, close shift, order products, floor maintenance,