Cynthia Volpe Email and Phone Number

* Highestest attainment in 2018 for channel selling newly development SasS Enterprise shipping solution while achieving over 100% for 2018 goals *Highest leasing attainment award 2013Business to business account manager working as part of a team with individual monthly goals of $165,000 in revenue. Call on over 3,000 existing customer records to convert or reissue long term agreements with success of identifying opportunities to up sell and cross sell additional solutions Relationship builder, dedicated to client success and loyalty. Provide customer support for existing customer base for issues with their accounts and success in retainment of customers looking toward competitorsAttend ongoing training on new selling techniques and products for continued success in attainment of goals. Successful in sending positive leads to other departments within the business.

Pilot Program working with clients and partnering with field sales team.

Coordinated efforts with inside sales team to identify customer needs for on-site field training Scheduled and conducted meetings on location with educational coordinators within Fairfield, Westchester, Putnam and New Haven Counties for success of customer fund raising events prior and during events Planned and conducted customer revenue building workshop events to maximize the selling opportunity and sales performance for achievement of company and customer goals Attended all national and regional corporate meetings, training sessions and customer conferences to improve sales techniques and skills

Responsible for scheduling and maintaining educational book fair fund raising events in Hudson and Essex counties for public and private educational facilities Provided assistance with customer base through all phases of events to ensure customer satisfaction, customer retention and success of all events within assigned territories Success in winning back unsatisfied customers in addition to achieving new business and maintaining current business to meet established goals and growth of the company revenue Coordinated efforts between with field consultants and customer base to maximize sales and meet revenue goals

Conducted all phases of community workshops and public lectures including advertising and literature to expose services of the facility for generating new patient business Responsible for tracking new patient statistics and follow up of attendees. Provided education and facility tours to new contacts through direct correspondence and meetings

Assistant to the mutual funds manager in maintaining customer data information and team support Assisted in end of quarter deadlines and reporting

Provided office support in maintaining client data information and monthly publication mailings

Adjusted claims for industry unique customer base in newly developed Alternative Health Department within Oxford Health Plans Success with assisting customers in rectifying claims issues Exceeded department goals of accuracy and quantity of adjustment of claims per day Helped train new department hires on processes and protocols of department

All phases of client contact from marketing, correspondence and selling of tour packages in addition to on-site assistance to clients Follow through with clients to ensure all necessary paperwork and payments in place for client travel Success in keeping track of updating client data base and correspondence for future contact and repeat business for company growth Assisted company growth from start up and assisted with training of new hires into company