Service Delivery Manager
Current• SPOC for both clients and internal teams regarding delivered ICT (private) Cloud - PaaS - SaaS services• Client portfolio: banking, utilities, public sector, (private) Cloud services• Periodic client reporting: SLA, KPIs, incidents, billing, projects, new initiatives, etc.• Contract negotiations/support in Pre-Sales activities for new/existing clients• Project management• Active participation in RFI/RFQ/RFP tenders• Active involvement in preparing P&Ls• Active participation in Vendor management audits• Collaboration/participation in Internal/External Audit