Luc Ponet

Luc Ponet Email and Phone Number

Service Delivery Manager bij Sopra Steria @ Sopra Steria
france, aquitaine, france
Luc Ponet's Location
Boutersem, Flemish Region, Belgium, Belgium
Luc Ponet's Contact Details

Luc Ponet personal email

n/a
About Luc Ponet

Senior ICT specialist with more than 20 years of experience in various roles, primarily focused on IT infrastructure. Excellent communication skills, diplomacy, flexibility, and a structured methodological approach are consistently applied to achieve strategic objectives. As a PRINCE2-certified professional with an extensive background in ITIL processes, I have the expertise to deliver high-quality and reliable services as a Service Delivery Manager. The experience gained from working with large international organizations with complex, global infrastructures enhances my ability to operate in demanding, complex environments and contribute to sustainable customer satisfaction.

Luc Ponet's Current Company Details
Sopra Steria

Sopra Steria

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Service Delivery Manager bij Sopra Steria
france, aquitaine, france
Website:
soprasteria.com
Employees:
39663
Luc Ponet Work Experience Details
  • Sopra Steria
    Service Delivery Manager
    Sopra Steria Jul 2019 - Present
    Brussel En Omgeving, België
    • SPOC for both clients and internal teams regarding delivered ICT (private) Cloud - PaaS - SaaS services• Client portfolio: banking, utilities, public sector, (private) Cloud services• Periodic client reporting: SLA, KPIs, incidents, billing, projects, new initiatives, etc.• Contract negotiations/support in Pre-Sales activities for new/existing clients• Project management• Active participation in RFI/RFQ/RFP tenders• Active involvement in preparing P&Ls• Active participation in Vendor management audits• Collaboration/participation in Internal/External Audit
    View
  • Electrabel
    Service Delivery Manager (Ict-Infrastructuur)
    Electrabel Jul 2010 - Oct 2011
    Brussels Area, Belgium
    • SPOC for both clients and support teams for internally delivered ICT infrastructure services• Delivered services: internet/extranet infrastructure services, SAP ERP/HR/BW infrastructure, Service-Oriented Architecture backbone BeNeDeLux (EAI)• Monitoring of SLA, KPIs, incidents, billing, projects, new initiatives, profitability• Project management• Service reporting
    View
  • Electrabel
    Project Manager (Ict-Infrastructuur)
    Electrabel Oct 2008 - Jun 2010
    Brussels Area, Belgium
    • Infrastructure PM (Project Manager)• Completed projects: SAP ERP/CSM/ISU infrastructure, Service-Oriented Architecture backbone BeNeDeLux (EAI), SAP BW/BI migrations, Dispatch system EANDIS
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  • Daimler Chrysler
    Manager Ict-Infrastructuur
    Daimler Chrysler Oct 1999 - Dec 2002
    Brussels
    • Responsible for ICT operations for all European Chrysler locations (including data/voice network)• Responsible for the development and maintenance of locally developed applications• Preparing and monitoring budgets• Vendor management• Reporting to the European ICT manager and local management
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  • Fca Fiat Chrysler Automobiles
    Sr. Technical Support Specialist (It Infra)
    Fca Fiat Chrysler Automobiles Mar 1996 - Oct 1999
    Brussels Area, Belgium
    • Responsible for ICT operations for all European Chrysler locations (including data/voice network)• Responsible for Chrysler ICT standards in Europe: hardware, software, security. Ensuring compliance with all ICT audit requirements• Multiple migration projects: Windows, email, etc.
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  • Exxonmobil
    Systems Analyst Ii (It Infra)
    Exxonmobil Mar 1991 - Feb 1996
    Brussels Area, Belgium
    • Responsible for the daily IT operations• IT support for international sales offices• Responsibilities included PCs, servers, network, PBX
    View

Luc Ponet Skills

It Service Management Itil Project Management Hardware Virtualization It Management It Infrastructure Management It Operations Management Hardware Infrastructure Networking Prince2 Servers

Luc Ponet Education Details

Frequently Asked Questions about Luc Ponet

What company does Luc Ponet work for?

Luc Ponet works for Sopra Steria

What is Luc Ponet's role at the current company?

Luc Ponet's current role is Service Delivery Manager bij Sopra Steria.

What is Luc Ponet's email address?

Luc Ponet's email address is lm****@****dora.be

What schools did Luc Ponet attend?

Luc Ponet attended Universiteit Hasselt, Universiteit Hasselt.

What are some of Luc Ponet's interests?

Luc Ponet has interest in Education.

What skills is Luc Ponet known for?

Luc Ponet has skills like It Service Management, Itil, Project Management, Hardware Virtualization, It Management, It Infrastructure Management, It Operations Management, Hardware Infrastructure, Networking, Prince2, Servers.

Who are Luc Ponet's colleagues?

Luc Ponet's colleagues are Swati Tripathi, Bernard Leblanc, Laura Querio, Halil Hassan, Saskia Antonia Getto, Pascal Paccaud, Mohamed Louraichi.

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