Motivated and experienced Branch Supervisor with over 15 years of experience managing daily operations and leading teams to meet company targets. Exceptional customer service skills with the ability to resolve complaints and build long-term relationships with customers. A team player with a passion for continuous innovation and the ability to nurture and guide colleagues to have a positive team spirit and mentality. Wing also has a track record of successfully managing medical centers and community vaccination centers. With expertise in handling enquiries, managing workflows, and providing quality healthcare services.Holder of Tour Escort Pass (領隊證) No. 20061044 issued by Travel Industry Council of Hong Kong (香港旅遊業議會)