Charles Wade Email & Phone Number

Abbott Park, Illinois, Us

Senior Conferencing & Streaming Architect responsible for design, documentation and deployment of enterprise video conferencing, digital signage, live streaming and audio visual solutions. • Developed enterprise roadmap and strategy for conferencing and shared services globally• Created HLD and LLD documentation and deployment standards• Established conferencing analytics for MS Teams, WebEx, Zoom• Extensive experience with Cisco Telepresence infrastructure including Cisco TMS, VCS, Expressways and cloud connectors. • Developed corporate live streaming solution leveraging Microsoft Live & Stream • Deployed Hive as a broadcast eCDN for bandwidth optimization• Trained and mentored deployment engineers• Developed new vendor relationships and managed existing• Developed automation to enhance and centralize AV project requests• Developed conference room automation to integrate with ServiceNow

Irvine, Ca, Us

Senior Conferencing & Streaming Architect responsible for design, documentation and deployment of enterprise video conferencing, digital signage, live streaming and audio visual solutions. • Over 26 years designing, implementing, and managing complex AV projects • Developed conferencing & collaboration strategy and set standards for the enterprise • Created LLD documentation, telepresence deployment guidelines and acceptance testing criteria’s • Managed AV vendor relationships and qualified new vendor selections • Managed all proof of concepts and pilots for conferencing & collaboration products or services • Managed and administered Zoom, WebEx, and Intercall/West conferencing services • Designed, Managed, and administered MS Teams Live Events, MS Stream, and Yammer • Designed and deployed room scheduling solution using Crestron Cloud XiO offering. • Created end-to-end Audio-Visual designs for all site builds and remodels • Experience with design and deployment of Crestron and Biamp product lines. • Designed and deployed Pexip Infinity conferencing bridge with Cisco to MS Teams interop. • Implemented WebEx cloud registrations for video endpoints • Developed and documented best practices for enterprise monitoring, troubleshooting and maintenance. • Served as escalation point for tier 3 issues • Partnered with site facilities teams for structured cabling and electrical requirements • Proactively evaluate and pilot new conferencing & collaboration solutions that solve for future needs of end users • Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning. • Balanced competing tasks in a rapidly changing environment • Lead and mentored a team of 3 support engineers

Santa Clara, Ca, Us

Senior Conferencing & Collaboration Architect responsible for design, documentation, and deployment of enterprise video conferencing, audio conferencing, digital signage and AV solutions. Developed a strategy for enterprise road map and created HLD and LLD documentation and deployment standards.Mentored and managed a team of 4 Implementation Engineers. Oversaw all new AV and VC projects and deployments globally.• Over 19 years designing, implementing and managing complex AV projects• Lead and mentored a team of 4 Implementation Engineers• Developed audio visual and video conferencing strategy and set standards for the enterprise• Created LLD documentation, telepresence deployment guidelines and acceptance testing criteria’s• Managedall AV vendor relationships and qualified new vendor selections• Managed all proof of concepts and pilots for telepresence and collaboration products or services• Managed and administered WebEx and Intercall/West conferencing services• Partnered with UC Architect on Skype for Business pilot and evaluation.• Experience with design and deployment of Crestron product lines including Fusion.• Established policies and changed procedures for infrastructure administration• Developed and documented best practices for enterprise monitoring, troubleshooting, and maintenance.• Worked with business units to gather use cases and overall requirements. developed solutions to solve their need. • Proactively identify potential production issues and recommend and implement solutions.• Act as the escalation point and worked tier 3 escalations to resolution then trained Engineers on understanding the root cause.• As Sr. Architect, worked with Project Management team and drove all projects globally and validated that all designs fall within established enterprise standards• Proactively evaluated and piloted new solutions that solved for future needs of end users• Balanced competing tasks in a rapidly changing environment

Mountain View, California, Us

•Over 17 years designing & implementing complex AV projects•Balanced competing tasks in a rapidly changing environment•Drove for results by overseeing the A/V design, procurement, build out and acceptance testing for all global M&A and real estate projects.•I Enjoy traveling to be onsite to assure project success and customer satisfaction•I am a strategic thinker and have designed and documented enterprise A/V and video conferencing standards based on present and future needs.•I have created LLD documentation, VC deployment guidelines and acceptance testing criteria’s •Managed all AV vendor relationships and qualified new vendor selections•Managed all proof of concepts and pilots for video conferencing and collaboration products or services•Managed and administered WebEx, Adobe Connect, BlueJeans Network and Intercall conferencing services•Provided tier 3 technical support for all conferencing and collaboration tools and services.•Built a powerful team by leading and mentoring Operational Engineers. •Provided training on the support, management and monitoring of our video conferencing and A/V infrastructure.•Served as technical lead for special corporate events and broadcasts.•Developed and deployed AV asset management and monitoring solution using AMX RMS•Developed and deployed enterprise digital signage solution.

Business Administration And Management, General

Education record