• Spearheaded overall operations and strategic planning, overseeing multiple departments to ensure seamless execution for new setting up of new business.• Created and Managed the P&L for the New Business.• Developed and implemented performance metrics, resulting in a 9% increase in productivity and operational efficiency.• Led the successful integration of new technologies and systems, streamlining workflows and reducing manual errors by 12%.• Collaborated with executive leadership to create and execute long-term business strategies, contributing to 20% revenue growth.• Oversaw budgeting and cost control initiatives, achieving reduction in operational expenses while maintaining quality standards.• Implemented robust quality assurance programs, resulting in decrease in product defects and errors in the data products to increase client satisfaction.• Fostered a culture of innovation and continuous improvement, encouraging employees to propose process enhancements that led to significant improvements in operations.

• Managing the workforce with high end technology and cross functional skills across Asia, Europe and American Continent.• Performed migration management and setting up of processes and SLA’s for one of the biggest projects in the art industry.• Spearheaded the complete overhaul of operations in India to increase the productivity of team members from an average of 80% to 94%.• Developed and executed cost-saving measures, leading to an annual reduction in operational expenses by 15%.• Conducted regular performance evaluations, identified areas for improvement, and provided coaching to team members, leading to a 14% increase in overall team performance.• Formulated long /short-term strategic plans to enhance operations aligning with macro plans of the organization and industry trends.• Liaison between IT, Data Analytics, Marketing and Sales team.• Competitor analysis and planning to be ahead in the respective domain.

• Assigned to Telstra Project, one of the biggest Telecom Company of Australia.• Worked on National Broadband Network and Provisioning Team.• Managing a Team of 20 Associates.• Motivated every team member to deliver a minimum of 98% productivity through constant analysis, follow up, coaching and inspiring with examples.• Created a healthy competitive environment within the team.• Organized Trainings and Workshops for team members lacking in performance to motivate them and improve daily productivity.• Health checks of the systems (client applications) and reporting any fault to the stake holders.• Offered solutions to the Top Management regarding Improvements that can be implemented to increase efficiency and maximize profits.• Escalations management (Mails / Calls).

• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues• Conferred with existing and potential customers to assess requirements and propose optimal solutions• Managed revenue models, process flows, operations support and customer engagement strategies• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions• Improved client sales by automating system e-commerce feature• Conducted meetings with clients to determine project intent, requirements and budgets• Tracked detailed hours and expenses for each project with 98% accuracy rate• Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systemsProjects handled: a. WTF! (Afro Bar)b. Super Shoppe (Complete transformation of a General Trade Outlet to Modern Trade)c. ERP implementation and Upgrading General Trade outlets to Modern Trade

• Taking care of Specialty Category (Gourmet, Ethnic, Private Label and Liquor)• Oversaw annual budget and all purchasing needs for the allotted International foods, Beer, Wine and Spirits Category for the west zone• Devised and executed annual purchasing plans and contracts, including consignment and staggered purchase• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency• Implemented policies to reduce cost and eliminate waste• Coordinated logistics, planogram and merchandising needs for 16 stores including 3 Hyper stores• Identified and targeted critical procurement issues, saving time and securing best margins for the products

• Supervised and evaluated staff of 132 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement• Coached 75 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings for the store• Maintained positive customer relationships by responding quickly to customer service inquiries.• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities• Provided weekly work schedules to employees to accommodate business demands and vacation requests• Implemented theft prevention policies to minimize potential stock loss• Managed workload and task demand between corporate guidelines and staff abilities• Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations• Communicated issues and challenges to Store Manager and Corporate Leadership, providing possible solutions• Walked through store areas for the first hour at the start of the shift to identify and proactively resolve issues negatively impacting operations• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume• Promoted professional growth and facilitated talent development of each associate to drive performance excellence• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals• Promoted professional growth and facilitated talent development of each associate to drive performance excellence

 Handling a team of 2 Support Manager, 4 Supervisor and 36 Customer Service Associates. Inventory control, Shrinkage control and maintaining FIFO  Constant checks on the stock position in store and regular interaction with Merchandisers to maintain at least 95% stock availability. Benchmarking the competitors and study the offers and promotions running and then interacting with Merchandisers to negotiate with the vendors for better price points. Involved in the planning and execution of marketing activities to increase the sales per square feet. Driving footfalls and conversion of the same.