Overseeing IT operations, system integrations, vendor relationships and other technology related areas for a multi-state, home services company.

Spearheaded transition from external IT operations to a robust internal IT program for an emerging growth public company, rectifying a critical lack of internal controls. Implemented comprehensive IT policies and procedures, successfully remediating a SOX 404 material weakness, garnering trust from management and external auditors.Crafted and executed a cybersecurity program to fortify defenses against evolving threats and minimize risks. Established streamlined IT service management practices, optimizing operational efficiency and laying the groundwork for in-house IT services, leading to substantial cost savings and enhanced support capabilities.IT Operations- Managed a team responsible for identity/access, hardware/software procurement, and support for 250+ users across 10+ countries.- Developed and maintained a software inventory program, achieving cost savings through negotiations and usage audits.- Ensured compliance with policies and regulations as system admin for critical financial reporting systems.- Transitioned IT operations from external MSP to in-house helpdesk.Governance, Risk, Compliance- Designed, implemented, and monitored IT General Controls to support SOX 404 compliance, collaborating cross-functionally. Member of SOX Controls committee.- Developed cybersecurity materiality policies and contributed to Cybersecurity Committee for SEC compliance.- Implemented IT governance framework under CIO's leadership to enhance project organization and performance tracking.Security- Established comprehensive cybersecurity program based on the CIS framework, emphasizing continuous improvement through regular risk assessments.- Managed policies and procedures for security training, incident response, and business continuity/disaster recovery planning.- Successfully negotiated renewals for comprehensive cybersecurity insurance policies, fortifying organizational protection while minimizing financial impact.

Following acquisition of Beneplace by EBG, operated as primary technical contact for Beneplace/EBG Austin. Continuing previous IT management responsibilities with Beneplace (vendor management, security assessments, technical support), also worked closely with EBG’s leadership to support company’s operational needs.Post M&A Integration- Organized collaboration tools efficiently and effectively during acquisition- Prioritized working groups and launched fast adoption of Office 365 (especially MS Teams and OneDrive) for real-time communication and file sharing- Coordinated cutover migration of Beneplace email from on-premise Exchange to EBG’s Office 365 with no data loss and minimal downtime.- Managed file share migration from Beneplace’s on-premise server to EBG’s SharePoint in Office 365- Provided technical solutions to enable employees to work remotely due to COVID-19- Communicated transition issues and concerns regularly with executive team- Worked with EBG’s security engineer aligning Beneplace’s security posture with EBG’s

Oversaw IT systems, budgets, and vendor relationships. Provided technical solutions to business challenges from leadership, sales, operations, product, and engineering teams. Fostered open communication and trust between staff and IT. Oversaw IT controls, policies, practices, and training. Directed facilities management. Primary administrator for Salesforce and other SaaS services utilized by the company. Managed development of core web application prior to on boarding of dedicated product team. - Created master security policies and IT controls for risk assessments and security compliance audits - Launched security awareness training, phishing tests, and security bulletins - Partnered with VP of Engineering to architect and manage core web application migration from Rackspace managed-servers to AWS cloud environment - Developed automated load testing system and tests for single-page web application ensuring capacity as high-volume user groups added to Beneplace platform - Configured electronic signature solution (DocuSign) with integrated payment processing (Stripe) increasing speed and accountability of contract signing and reducing payment delays - Deployed consistent set of software & services (Slack, Office 365, GoToMeeting, and Salesforce) aimed at improving communication, efficiency, and security

Directed web development services and served as primary account manager for development customers (government agencies, SMBs, non-profits). Supervised team during design, build, and maintenance across hundreds of websites. Oversaw web development sales, RFPs, project delivery, and billing. Managed outside contractors to augment the team’s capabilities. Collaborated with Director of Marketing to develop and support online marketing initiatives. Functioned as primary Salesforce administrator. Engaged with Network Operations team to build internal projects and reinforce data center technical support. - Oversaw complete lifecycle of website development projects for hundreds of clients, from sales, project definition, delivery, and ongoing support - Collaborated with the Technical Services Manager to migrate customer support ticketing from Salesforce to Zendesk, resulting in improved customer experience, employee workflow, and increased data collection/reporting options - Led project creating Onramp’s first customer portal, improving customers’ ability to view services and interact directly with support ticket system - Supported clients as a trusted technical partner when engaging with their customers - Developed custom content-management system and implemented ongoing enhancements for 10-years supporting Beneplace’s web-based discount platform - Designed and led production of websites for variety of clients including government, non-profit organizations, entertainers, and retail businesses

As Senior Web Designer and Assistant Department Manager, led the design team for all website production and company marketing (traditional and electronic advertising). Assisted Web Development Manager with new and existing client sales for web design services, meeting prospects, building proposals, and ensuring accurate billing. Trained clients on updating and/or managing their websites after delivery.