Christopher Castillo Email & Phone Number

• For Orange Comet, successfully delivered a blockchain data application to track sales on the Ethereum blockchain and predict the success of NFT collection drops using the Google Cloud Platform, including BigQuery.
• Designed and developed a data mining application and reporting dashboard to track the current meta of Axie Infinity, a Web3 game utilizing NFTs.
• Created a gaming community guild on Discord, onboarding gamers from the Philippines to Web3, Axie Infinity, and decentralized finance applications.
• Launched an e-Commerce brand of kitchenware products for sale on Amazon and received over 1,000 of 5-star reviews.
• Designed and developed a Business Intelligence dashboard using Power BI to track daily sales and advertisement performance metrics.

San Diego, CA, US

• Led the design, development, and testing of IT projects for Pharmacy Benefits Manager (PBM) operations, managing four teams of business analysts, software developers, and QA testers.
• Conducted monthly meetings with C-Suite executives to review status, issues, and risks related to high profile capital expenditure IT projects.
• Successfully spearheaded the company’s first Agile development project and served as an Agile transformation coach to transition twelve IT project and release teams from Waterfall to Scrum.
• Improved the company’s processes for estimating project scope and created tools and templates for measuring project burndown, resulting in more reliable project completion forecasts.
• Conducted process improvement interviews and documented the IT workflows for business analysis, development, QA, and DevOps to support the implementation of Jama, Jira, Confluence, and CI/CD tools.
• Implemented a new electronic prior authorization (ePA) system, allowing pharmacists to complete questionnaires electronically and adjudicate insurance benefit approval for specialty high-cost drugs.

Santa Clara, California, US

• Managed the design, development, testing, and release of TIBCO Spotfire Metrics, a mobile Business Intelligence app for Apple iOS, Android, and Windows Mobile.
• Worked closely with engineering, legal department, product documentation, and release management to ensure that our feature team met all TIBCO product standards.
• Served on the Agile transformation committee for the Spotfire Engineering Department.
• Facilitated daily stand-up meetings, sprint planning, backlog grooming, bug triage meetings, and retrospectives.
• Represented the Seattle office in external process audits to achieve ISO 9001 product certification.

Redmond, Washington, US

• Provided end-to-end project management and product management of Business Intelligence (BI) consulting engagement projects.
• Directly managed staff including project managers, developers, and QA testers, held regular 1-on-1 meetings, and wrote performance reviews.
• Created project proposals, statements of work, project timelines, and Gantt charts.
• Communicated project status, risks, and mitigation strategies to key stakeholders.
• Wrote functional requirements specifications, user stories, and managed the product backlog.
• Presented product demos to potential new customers at trade show conventions.

• Started a craft microbrewery from the ground up, led the sales and marketing efforts to introduce new styles of Asian-inspired beers, and set up distribution in five states.

Redmond, Washington, US

• Provided architectural guidance, technical training, and developer support to Microsoft Premier Support customers and Independent Software Vendor (ISV) partners.
• Wrote technical articles, blog posts, and sample applications to demonstrate development of custom solutions for Visio, Excel, and SharePoint solutions, helping Microsoft to increase adoption of Office and to secure.
• Designed and developed demo applications and proof-of-concepts available for download on Microsoft.com and Microsoft Developer Network (MSDN) magazine.
• Delivered presentations at Microsoft developer conferences such as Tech Ed, Tech Ready, and Office Developer Conference.

Redmond, Washington, US

• Led the design and development of the Microsoft Office Visio 2003 Software Development Kit (SDK), providing code samples and tools for Microsoft partners.
• Gathered requirements, wrote functional specifications, and managed the development and QA testing according to Microsoft product release standards.
• Developed and delivered technical developer training curriculum for Visio Solution Development.
• Incepted multiple demo applications to illustrate business intelligence (BI) scenarios, which were later integrated in Visio 2007.

• Developed Palm Pilot applications in C for nurses to record patient care activities, which were viewed by family members on the PointOfCareWare.com website.

NO

• For Fiserv, developed a document management system in Visual Basic to automatically fill out the Uniform Residential Loan Application with mortgage applicant information.
• For Cable Plus, developed a customer support system in Visual Basic to manage trouble tickets and service connections and disconnections.

US

• Developed features using Visual Basic in Project Office, a workflow and approval system that created milestones and tasks in both Microsoft Project and Artemis Project View.

Bachelor Of Science, Information Technology Management

Associate Of Arts And Science (A.A.S.), Computer Science