Christopher Clough Email & Phone Number

95877 Bezons, Fr

Client Account Executive in place to navigate the complexities of Atos and client’s organization in order to deliver exceptional service that drives sales, fertilization client retention.Directly accountable for portfolio of $20M across 5 Global Manufacturing clients.Client Transformational Focus (2023-24)-Cloud Migrate, Hybrid Cloud, Managed Services (Azure, AWS), Voice Hybrid Cloud. Cost Optimization/FinOps.-Digital ITSM, SLA to XLAs, Intelligent Contact Center, End User Computing Analytics, Smart Factory, SAP S/4HANA, Upgrading to SAP EHP8,

95877 Bezons, Fr

Contract and P&L owner of three (3) clients in chemical, automotive and fragrances sub industries.Accountable for all dimensions of account, from sales to operational excellence in service and project deliveryAnnual P&L responsibility: $17MAnnual Order Entry: $3.5Business development focus:• Smart Factory innovation and Managed Detection and Response (MDR) services. • Digital Workplace efficiencies through Service Now orchestration, End User Computing Analytics, Modern Management.• Cyber Resiliency and Recovery.• Voice transformation to Cloud-based enabled service.

95877 Bezons, Fr

Client Account Manager responsible for delivery of contracted services and business growth in the Healthcare and Manufacturing Industries.Service Highlights- Lead development, implementation and support of an FDA regulated Diabetes PE mobile application.- Acted as Functional Analyst in an Atos initiative to become a Preferred Designation as Manufacturer of Software as a Medical Device (SaMD).- IT Subject matter expert for Annual FDA audits, account regulatory compliance (SOX, HIPPA, NIST) and GDPR assessments.- Technical writer of regulated processes, training modules and admin of team role-based curriculum- Negotiated end user support model transformation using Virtual Tech Bars, Smart Lockers, and a centralized HW depot.

95877 Bezons, Fr

Primary point of contact to assigned clients and to Atos Global Service Operations for contracted services. Responsible for account strategic governance.

New Brunswick, Nj, Us

Principle liaison between enterprise technology strategic suppliers and Johnson & Johnson IT and business unit IT. Defined and maintained vendor engagement models, governed strategic programs, and managed the performance and compliance of contractual commitments. • Developed a new Supplier Relationship Management (SRM) program improving annual segmentation strategy and the types of documentation delivered to IT leadership team. • On-boarded top 6 enterprise infrastructure suppliers representing annual spend of $188MM into new SRM. • Managed semi-annual global asset reconciliation of $10MM HP supported hardware and support services. • Led an analysis team of portfolio performance process owners to successfully streamline 7 existing processes into a single Supplier Management Standard Operating Procedure (SOP). • Partnered with Global Procurement, aligning new Supplier Management SOP and Executive Scorecard. • Partnered with Business Unit IT to educate on enterprise agreements ensuring effective spend and determining consolidation opportunities. • Executed an RFP, resulting in $1.4MM cost savings for global UNIX server support.

New Brunswick, Nj, Us

Managed business engagement and contractual performance of IT enterprise software, hardware and print suppliers. Oversaw objectives and development for 1 FTE. • Led a cross portfolio performance process team ensuring continued improvement of Standard Operating Procedures governing operations and relationship between J&J IT, Business IT and segmented suppliers. • Implemented the Vendor Management Office’s quarterly departmental Executive Performance Dashboard. • Delivered quarterly vendor customer satisfaction surveys and contractual performance scorecards. • Coordinated quarterly business review meetings between Supplier and IT Vice Presidents, reviewing strategic relationship, concentrating on performance, risk, innovation, and account management. • Mediated development of projects and service improvement programs.

New Brunswick, Nj, Us

Delivered and maintained customer satisfaction of IT end user services and business projects at assigned US J&J locations. Managed executive support, asset security compliance, service and request processes, and critical site events. Represented IT on local Information Security, Facility, Human Resource, and Business IT governance teams. Oversaw objectives and development for up to 7 FTE.Supported Companies: * Corporate (World Headquarters), IT Services Inc., (Enterprise Data Center), and OCD. 2007-2010 * Pharmaceutical Research & Development Northeast sites (PRD, OMP, Tibotec). 2005-2007 • Partnered with server, network, PC, Help Desk and printer teams, reviewing service delivery to facilitate improvement programs.• Collaborated with CISO to improve record retention compliance by adding a checklist to employee termination process to record disposal of hard drive and storage location of litigation files. • Managed migration of print services support from Xerox to Ricoh at Corporate sites.• Negotiated improved support model at Mercer Airport from limited remote model to standard MSA.• Represented IT in J&J Corporate Headquarters Disaster Recovery Planning and test exercise.• Cost savings accomplishments: * Transitioned support at Washington DC site from full support under MSA to project based. * Lowered support costs by reducing techs in NYC by merging Consumer and Corporate WO’s. * Eliminated 2 part-time resources in New Brunswick streamlining processes across IT teams.

Fort Washington, Pennsylvania, Us

Contracted by J&J Network and Computing Services to maintain customer satisfaction of IT end user services and oversee IT business projects at Pharmaceutical Research & Development (PRD) Raritan, NJ campus.

Jupiter, Florida, Us

Pre-sales and sales activities, analysis, definition and documentation of customer system requirements, system delivery and post deployment support. Primary Accounts:• Delta Dental Plan of NJ/CT: Hosting and application development projects. Redesign of website. • AT&T: Client Services and PM for “Customer Connect” Project Management application.

New York, Ny, Us

Business Analyst supporting Managed Client Finances (MCF) internal and external platforms: • Trusted Global Advisor (TGA), delivering Client and Financial information to 750 ML branch offices.• Merrill Lynch Online and Merrill Lynch Direct, Internet sites for the Company’s Financial Subscribers.