• Provides technical leadership, setting best practices including application development, deployment, and iterative refinement• Ensures security and integrity of CRM data in conjunction with Account Operations• Conducts continuous review of CRM functionality and utilization to maximize business processes and workflows • Identifies potential barriers to implementation and escalates, as appropriate• Partners with key stakeholders to define scope and responsible for planning of new instance of Salesforce• Work with the C-suite to orchestrate strategies to best leverage new technologies for greatest strategic impact/ competitive advantage• Help our clients understand how to best leverage Salesforce and related technologies through the creation of blueprints, roadmaps and governance structures• Focus on problem solving and high paced value creation for our institutions; using the Salesforce platform to deliver business value and support future growth• Providing Program and Project Services focusing on Salesforce best practices• Proven ability to shape and lead IT transformation through provision of strategy, consulting, and operations services in collaboration with our partners within and outside of Cognia• A passion and commitment to Salesforce platform and ISV products that enhance the power of Salesforce• Ability to grow a strong team of Salesforce Administrators, QA resources and Business Analysts

• Project leadership included business analysis, requirements gathering, success criteria, milestones, and development of Key Performance Indicators (KPI’s).• Drove customer success outcomes through alignment with volunteer management, pre-sales, enhanced on-boarding process for new customers, fostering collaboration with the implementation and technical teams across the customer life-cycle• Executive presentations of project deliverables status/timelines, risk mitigation strategies, and customer success analytics to organizational leadership and steering committees • Lead cross-functional process redesign project to eliminate waste, mitigate risks to timelines, and improve workflow and customer satisfaction• Manage the technical delivery of custom development, integrations, and data migration elements of Salesforce implementation• Documentation of solutions within the team’s Agile management tool, assist in creating and managing the backlog• Collaborate with members of the project team and business owners to design, develop, unit test, and provide post-release support

•Worked within Agile and Scrum Methodology to plan and deliver application requirements to theSalesforce Ecosystem during sprint based on Epics and Features•Promoted code using Release Management best practices through Copado and Autorabit•Mentored and Collaborated with other Platform Engineers and Developers during solution interactions•Collaborated with the Client Analytics team to produce and promote Wave Analytics Components between developer environments•Understand and support the cross-business unit Cox Automotive business strategies for Sales, Service, and Marketing Built Business and Technical User Acceptance Testing (UAT) scenarios based on Business Requirements•Aided in the preparation and transformation in change from Salesforce Classic to Salesforce Lightning•Supported Lead to Quote release train efforts through the completion of development stories and refinement of stories that exclude unforeseen gaps within stories•Provide business guidance on capabilities of the Salesforce platform to help shape business visions and strategies for developing and\or improving processes and efficiencies

• Work with internal customer service representatives to ensure that the salesforce.com configuration supports business requirements. As required, manage salesforce.com enhancement projects to support business needs.•Manage functional day-to-day operations of salesforce.com. Serve as a point of contact to provide maintenance, configuration, reporting, and training.•Manage security, users, roles, profiles, groups, page layouts, queues and other Salesforce.com setup options as needed•Update Salesforce reports and dashboards when necessary.•Prepare data files and upload the data into Salesforce.com•Test and QA of enhancements/changes to salesforce.com deployment using the sandbox.•Work to interface Salesforce with ERP and other systems as needed

• Experienced in full life cycle development of Salesforce Service Cloud • Responsible for administering SFDC, Fiberlight’s SQL based Operations system, Xactly, Tinderbox, Conga and CA Service Desk• Experience in working with Salesforce developer toolkit (Apex, force.com IDE, SOQL and Web services). • Moderate development experience with Apex Language, Apex Trigger andApex Class. • Experienced in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language. • Advanced Experienced in development, administration, configuration, Implementation and support of Salesforce CRM.• Experienced in working with Informatica Cloud to facilitate data transfer between Salesforce and Operation system. • Strong experience in defining and managing custom Objects, Creating page layouts, developing field validations, campaign Management, formulas and workflow rules using Salesforce.com and Eclipse IDE for Sales Force. • Experience working with salesforce.com Sandbox and Production environments. • Used Apex Data Loader Utility to migrate data to Salesforce and extract data from Salesforce.

• Responsible for the setup and configuration of users in Salesforce.• Customized your page layout, fields, and tabs in Salesforce.• Developed objects, forms, reports and dashboards while maintaining lead, opportunity, and customer service data for multiple internal teams in Salesforce. • Experienced in import and export of data into Salesforce• Conducted research to collect and assemble data for Salesforce.• Provided ongoing data analysis and support for executive level decisions via Salesforce• Assisted Sales Teams with opportunity analysis, custom reports, client profiling, and product knowledge. • Created pivot tables to show agency accident trends through statistical analysis for Executive Reporting metrics.• Manipulated, cleansed & processed data using Excel.

• Experienced in import and export of data into Salesforce• Created pivot tables to show agency accident trends through statistical analysis for Executive Reporting metrics.• Manipulated, cleansed & processed data using Excel.• Served as an integral part of improving traffic intersections that had a high incident of accidents reported.

• Manipulated, cleansed & processed data using Excel and Access.• Built models and forecasts to support business decisions and analysis of key performance indicators identified by business needs. • Conducted market research on state and local level, devised new. • Created $275,000 of new business by creating specification using ANSI and NHTSA standards for State and Local Governments.• Performed GAP and SWOT analysis for territory and prospects Southeast Region. • Conducted statistical and analytical research to identify business growth opportunities. • Partnered with field team to identify ideal contracting options and business requirements.

• Manipulated, cleansed & processed data using Excel and Salesforce• Performed monthly territorial reviews, developed sales growth and business retention strategies.• Managed set-up and implementation processes.• Analyzed raw data, drawing conclusions & developed recommendations.• Developed ad-hoc models to analyze difference between 2-yr swap and 2-yr T-notes for price correction of existing customers.• Developed and managed strategic structures for customers, which resulted in pricing improvements.• Conducted annual account reviews on top 20% of ordering customers.

• Customize and personalize Salesforce.com to fit environment's specific needs.• Create new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.• Setup Apps, Objects, Page Layouts, Related Lists, Tabs, Roles, Lead, Account, Case, Contact.• Worked Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields.• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.• Built Business and Technical User Acceptance Testing (UAT) scenarios based on Business Requirements