Specialize in managing and resolving chargeback disputes for financial transactions.• Meticulously investigate chargeback claims, assess transaction details, and gather relevant evidence to support resolution efforts.• Liaise with financial institutions, merchants, and customers to facilitate communication and reach satisfactory outcomes.• Assist with developing new procedures to remain compliant and efficient.• Closes over 4000 cases a month on average,• Follows up with over 80 cases per day.• Verifies the validity of the disputed transaction in Visa, Mastercard, NYCE, Shazam, and Star network.

• Prevented and detected potential fraud across all payment channels by reviewing customer accounts, evaluating risk, and establishing legitimacy.• Proficient in creating documents, emailing clients, and conducting outbound and inbound calls.• Skilled in skip tracing, investigating fraud rings, preventing money laundering, and collecting pertinent data.• Took 25 inbound calls on a daily average.• Placed 50 outbounds calls on a daily average.• Prevented 4 million in loss per quarter on average.• Verified 30 outbound wire transfers on a daily average.• Verified 250 Mobile, Teller, ATM checks and money order deposits on a daily average.

Open disputes, close disputes, resolve disputes, Data entry, Document accounts,Inbound calls, Outbound calls. Reviews documentation for new customeraccounts, observe customer behavior patterns within the business. Analyzesexisting policies and procedures relating to new customer research.