Christopher Wells Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area

GOAZ Motorcycles West 16844 N Arrowhead Fountain Peoria, AZ

Phoenix, Arizona Area

Phoenix, Arizona Area

Reporting to the Executive Vice President & Chief Information Officer, I am responsible for developing and executing a clearly defined Reseller & Affiliate strategy in a manner that supports consistent business growth and enhances brand equity and awareness. I am responsible for planning, organizing, staffing, training, and managing all the Reseller &.

Phoenix, Arizona Area

• Build Strong Relationships with employees and clients. Provide oversight and supervision for technical support. World class problem solver willing to take on difficult challenges Drive revenue generating opportunities.
• Electronic Payment Processing: Electronic solutions to accept non-cash payments, including credit and debit cards, check conversion, remote deposit capture, ACH processing, and electronic gift and loyalty card programs.
• Web Hosting: Full-service web host which offers shared and dedicated web hosting and related services including domain registration and online shopping cart tools.
• Business Lending: Broad array of lending products including SBA 7(a), conventional commercial real estate and SBA 504 loans, business lines of credit, and business credit cards.
• Insurance Services: Commercial and personal lines of insurance, including health and employee benefits in all 50 states, working with over 40 insurance carriers.
• Web Design and Development: Customized web design and development services.

o Build Strong Relationships with employees and clients.o Provide oversite and supervision for technical support.o World class problem solver willing to take on difficult challengeso Drive revenue gernerating opertunites with client relevant solutions.o Compliance with all policies and procedures.o Identify emerging trends while emulating existing best.

I provide support and manage the Reseller and Outbound Retention teams

- Build strong relationships with our clients and teams within the company to help them increase revenue and provide better support and service to their clients- Tier 2 on the Reseller team requires an advanced knowledge on how all of our servers and internal systems including our clients Reseller Console work enabling me to assist the Reseller and.

- Required advanced knowledge of Unix, Linux, Debain, and Windows server platforms in order to provide our clients and the support team with solutions to their support problems.- Held daily meetings with the team to ensure the team knows and understands any daily or global issues along with making sure the Tier 1 support team had the tools and training.

- Trained, supervised and evaluated Tier 1, Tier 2 support and billing team along with coaching them to improve their skills and efficiency with in the company to increase revenue and provide excellent service for our clients- Provided support to the team for advanced technical and billing concerns including handling customer retention situations by phone.

Developed software that worked with existing hardware solutions for an all in one entertainment solution that simplified your entertainment room.