Christopher Hecker Email & Phone Number

Miami, Florida, US

Rosemont, IL, US

• Managed the Transportation Department. Responsible for high level financial review, metrics, performance coaching, routing optimization and development of the Transportation Supervisors.
• Established a cadence of consistent meetings within the department; monthly, weekly, and daily to discuss manpower, equipment utilization, and vacation planning.
• Established a vacation calendar, requests and approval process, with record keeping and moved it to an excel file on teams.
• Developed PDF Fillable Forms to serve as the initial intake and checklist for Accidents and Injuries, establishing process and proper reporting and record keeping. Including 5Y analysis within 24 hours, and development.
• Developed a Late Route Reporting Tracking Team, staffed, trained, and built tools for broad range communication to all Customer Service and Sales Teams by utilizing a Tracker on Teams updated every two hours. Reduced.
• Organized drivers into workgroups lead by each of the Transportation Supervisors.

Rosemont, IL, US

• Managed the Fleet Shop Staff. Responsible for high level financial review, driving continuous improvement though process development. Assist peer managers in their departments as needed and conducted special.
• Assisted the Transportation Manager in completely redeveloping the overnight shuttle network and process. Established a daily “Playbook” for the supervisor to follow, that resulted in a complete turnaround in the.
• Lead the team that developed a trailer tracking workbook for the routing and dispatch team to utilize daily. Built as a SharePoint making it accessible across multiple departments with the most up to date information..
• Lead the team that developed a texting process using the information from the routing/dispatch system and fed it into a 3rd party site, 800 Notify, to send out the notification of start times, route, and tractor.
• Developed the process and tracking/reporting that lead to a YOY reduction in breakdowns of over 70%. The tracking sheet that was developed has been shared by the Regional Fleet Manager, Keith Prevost to numerous Fleet.

• Full control of the Transportation Department. Designed and developed the entire DOT of Blue Valley Hospital as BVHCS from the ground up. Managed DOT Vehicles, company cars, drivers and a dispatcher. Prepared.
• Completed startup, including: DOT Setup, scheduling, staff, dispatching system, system of reporting, accountability and communication.
• Implemented the Zonar Connect system to be compliant with the ELD Mandate.
• Initial entry USDOT Audit after one year of service scored a “Pass”.
• Cumulatively drove 479K miles, had one non-dot incident, and moved ~5K patients, with a YoY increase of 365%.

• Managed a DOT fleet of 30 Motor Coaches and 60 Chauffeurs. Coordinated with maintenance and sales to schedule coaches for the next month’s activities. Coordinated with Clients to confirm all paperwork needed to.
• Assisted in developing a system of automated reports that delivered notifications to drivers and clients about their upcoming trip information.
• Built a large, multi-coach move for separate clients, effectively utilizing drivers at various points across the county that achieved zero delays, errors, or safety issues.
• Frequently requested by clients to handle on-site coordination in times of large or time sensitive movements.

Cincinnati, Ohio, US

• Transported the students and other passengers to and from school related activities in a safe and time efficient manner.
• Zero Accidents or incidents in my single school year driving.
• Frequently requested by students and teachers to drive after school activity trips.

Memphis, TN, US

• Managed route with daily revenue generating capacity of $4K and 120 stops. Maximized logistical efficiency of route, coordinated set-up, container labeling, inspection for outbound sort, consulted with customers, and.
• Assisted new Manager in restructuring routes, receiving Bravo Zulu award for efforts.
• Awarded Bravo Zulu for exemplary efforts in serving 140 customers during Christmas season, with extreme weather and driving conditions.

Memphis, TN, US

• Managed 40+ DOT regulated employees. Hired, coached, disciplined, evaluated, and terminated employees as needed. Accountability for safe, productive and efficient movement of outbound package volume throughout St..
• Developed procedures for completion and collection of International Compliance Paperwork.
• Created job aid, identified and followed up with non-performing couriers and offending customers, increasing compliance to 100% compliance within 1 month.
• Resolved “lost package” problem by establishing PST Package check of the facility and all vehicles, reducing the number of late packages from 5 to 0 per night.
• Reduced 1.5 FTEs, restructured routes, upgraded two couriers, and reassigned two to the package sort.

Memphis, TN, US

• Conducted inspections of all international packages and Dangerous Goods shipments, trained new couriers, assisted in preparing weekly staffing schedule, and coordinated weekly activities and objectives with Dispatch.
• Served as Manager in absence of management, resulting in a subsequent promotion.

Memphis, TN, US

• Conduct inspections of all international packages and Dangerous Goods shipments, conducted quarterly internal DG and Station Audits, conducted Monthly AM/PM Operation Safety Audits, supervised the loading of DG.
• Selected by District HR, Safety, and DG Administration to be a contributing member to develop a standardized DG Agent Interview process.
• Recipient of FY ‘05 Dangerous Goods of Excellence Award in Communication.
• Developed an instant review process of all AM/PM Sort Operations Safety Audits that provided decreased response time in employee violation notifications.