Chris Whitehead Email & Phone Number

Senior Solution consultant for Adobe Managed Services. This includes the following responsibilities:Working closely with Sales to assist in any opportunities to scopeProvide technical answers and material to show value in our offering.Present the value of Adobe Managed ServicesDesign and approve technical cloud architecture for clients

Maidenhead

Solution consultant for Adobe Managed Services. This involves working closely with Sales to assist in any opportunities to scope, answer technical questions and show value in our offering.

Maidenhead

* Managing the European Support Dept and Managed Service Team* Analysed and developed new support tools, solutions and procedures* Investigated, resolved and provided workarounds to high priority business critical issues.* Created tutorial video's and knowledgeable articles to common issues.* Supported the Sales Team in a technical pre-sales capacity, reviewing all solutions to ensure best practice and first time quality.* Research, develop & deliver SAAS solution and train support and managed service teams new technologies. (AWS, Azure, Rackspace)* Developed an automation solution for Managed Services using Cloud Formation and Powershell--------------------------------* Setup and maintained Internal Office IT systems.* Server and infrastructure installation including Active Directory, network configuration and Cisco IP Phone technology

Maidenhead

* Managing the European Support Dept and Managed Service Team* Analysed and developed new support tools, solutions and procedures* Investigated, resolved and provided workarounds to high priority business critical issues.* Created tutorial video's and knowledgeable articles to common issues.* Supported the Sales Team in a technical pre-sales capacity, reviewing all solutions to ensure best practice and first time quality.* Research, develop & deliver SAAS solution and train support and managed service teams new technologies. (AWS, Azure, Rackspace)* Developed an automation solution for Managed Services using Cloud Formation and Powershell--------------------------------* Setup and maintained Internal Office IT systems.* Server and infrastructure installation including Active Directory, network configuration and Cisco IP Phone technology

Maidenhead United Kingdom

* Managed the European Support Dept and Best Practise Team* Analysed and developed new support tools, solutions and procedures* Investigated, resolved and provided workarounds to high priority business critical issues.* Created tutorial video's and knowledgebase articles to common issues.* Supported the Sales Team in a technical pre-sales capacity, reviewing all solutions to ensure best practice and first time quality.--------------------------------* Worked as part of the Managed Service Team * Delivering infrastructure solutions, and maintaing them. (AWS, Azure, Rackspace)* Providing dedicated Advance Support to Managed Service Clients--------------------------------* Setup and maintained Internal Office IT systems.* Server and infrastructure installation including Active Directory, network configuration and Cisco IP Phone technology3 courses· AWS Technical Accreditation· .NET 4.5 Programming with C#· ITIL Foundation

Maidenhead United Kingdom

* Provided Solutions and Architected infrastructures to best deploy Ektron.* Installed Ektron remotely and on Clients Site* Provided on-site/remote assistance to resolve any outstanding issues.* Provide Technical Advice to Sales Team.

Maidenhead United Kingdom

* Designed and delivered training courses remotely and on-site for Ektron Clients across EMEA.* Assisted in writing new Training Material* Involved in system development to increase the business value of Ektron training facilities.

Maidenhead United Kingdom

* Provided 1st and 2nd Line Support.* Assist in Client installs* Application software support providing workarounds/fixes to complex problems* Managed problem resolution, involving other teams where necessary and managing the resolution of critical issues.

Milton Keynes, United Kingdom

I worked at KORG UK LTD as a Technical Support/Product Specialist, focusing on dealer requirements and product development.Product Seminars: Was involved in training seminars and product awareness seminars, designing the presentations and graphics and displaying them to audiences using many different technologies.Customer Relationship Management: Primarily responsible for responding to any issues or queries by both end customers and distributors. In some cases this involved face to face visits and training sessions.Road Shows/Promotion: Was instrumental in Product launches, designing presentations, product material, musical content and lighting.Quality Control/Product Development: Worked closely with the development teams to assess the needs of the market, then develop, build and test new products.Marketing: Produced marketing material such as DVD video / Flash / and PowerPoint for internal and external customers.

Bracknell Uk 4/12/2000 - 01/04/2004

I worked at Panasonic UK Ltd. in a Technical Support/Product Specialist role, and during this time I had the responsibility of dealing with all customers and dealer enquires, seeing them to completion and building customer relationships.Problem Management: Communicated with customers and dealers to resolve any issues and if necessary, involved other departments and coordinated staff to achieve this. Liaised with field engineers, managing issues and providing a high level of customer satisfaction. Product Training: Prepared and produced a Training Course, managed the delivery of this course to all UK Dealers.Support & Development: Identified and produced solution material for customers and dealers. One example would be the Technics Support CD, an Interactive Multimedia CD Rom to give dealers full access to Manuals, Images, Software Updates, Product Databases, and a database of company contacts to ensure they had the information they needed when they needed it.Promotions: Assisted with all EMID Promotions including Product Launches, providing DVD video/ Flash / PowerPoint and Audio Presentations for events such as PLAZA / BMF/ MUSIC LIVE / SOUNDS EXPO/ PANASONIC TRADE SHOWS.Pre-Product Evaluation: Evaluated pre-sales samples and aided in the product development lifecycle. Provided support material (e.g. Jpg/Wav/Mpeg) to assist in developing solutions and to aid in product awareness and customer training.

Education record

Education record