Clayton Whitlock, Mba Email & Phone Number

Columbia, Mo, Us

Dallas, Tx, Us

Act as an escalation point of contact for key, strategic clients, addressing urgent matters and critical challenges with a solution-oriented approach. Serve as a liaison between clients, external staffing vendors, and internal teams, ensuring seamless communication and collaboration to address concerns and provide effective solutions.Build and maintain strong relationships across multiple internal departments, fostering teamwork and coordination to resolve client issues efficientlyPrepare and lead Quarterly Business Review (QBR) meetings with clients, identifying opportunities for program improvements, cross-selling AMN services and building strong partnerships with new leaders.Contributed expertise as a Subject Matter Expert (SME) on multiple internal teams, collaborating to develop new processes and features for VMS technology, driving innovation and efficiency.

Dallas, Tx, Us

Serve as the primary day-to-day contact for clients, providing exemplary customer service and addressing inquiries regarding their contingent staffing programs with efficiency and professionalism.Managed and revitalized one of AMN's largest client relationships, mitigating risks and ensuring retention through strategic initiatives. Spearheaded the implementation of new processes and initiatives, resulting in seamless operations and client retention. Developed a vendor scorecard template adopted by multiple team members, improving vendor performance evaluation.Prepared and led Quarterly Business Review (QBR) meetings with clients, identifying opportunities for program improvements, cross-selling AMN services and fostering strong partnerships.Contributed expertise as a Subject Matter Expert (SME) on multiple teams, collaborating to develop new processes and features for VMS technology, driving innovation and efficiency.Recognized as one of 30 AMN Presidential Forum winners in 2022 for outstanding customer service and partnership. Received multiple Presidential bonuses and stock grants for exceptional performance.

St. Louis, Mo, Us

Lead the end-to-end planning and management of all BJC HealthCare talent acquisition hiring events using the designated CRM technology.Partnered with hiring managers, talent acquisition specialists, marketing and site hospital employees to create a detailed project plan which consisted of tracking team responsibilities, timelines, goals, and successes.Coordinated resources needed and assisted in the development of marketing promotional materials, internal and external communications, and social media campaigns to support talent management objectives.Created and analyzed reports to show the ROI (Return on Investment) and areas of opportunity for management after all events.

St. Louis, Mo, Us

Managed the end-to-end RFP process to review new staffing vendors for BJC's Contingent Labor Program in which more than 100 vendors were reviewed.Served as the team lead for BJC's EMR conversion backfill project where 500+ nurses and allied staff were brought to BJC's 15 hospital system.Served as Contingent Staffing SME (Subject matter expert) in an effort to create a new process to onboard new contingent staff to BJC HealthCare in which they still use to this day.Assisted in the formation and process mapping of the BJC's Community Partners program in which BJC partners with selected St. Louis based companies, and works with them to hire a diverse group of potential employees.

St. Louis, Mo, Us

Managed the processing of BJC’s contingent staff payroll and vendor invoicing through the VMS(Vendor Management System).Analyzed and audited reports before and during payroll to ensure accurate processing and billing of an average of $2.5 million each pay cycle.Created new processes for the standard billing work and the vendor dispute process which reduced the time to complete the billing process by 50%.Built strong relationships with BJC HealthCare hiring leaders and staffing vendors, and served as a liaison between the two to ensure timely communication and accurate staffing results.

Saint Louis, Missouri, Us

Managed a Veteran's Affairs (VA) staffing account in Northern New Mexico in which i was the main contact for all site employees regarding the employment, schedule, payroll, and benefits needs.Created and distributed all employee work schedules at the various staffed clinics.Ensured all compliance records stayed active and up to date for support staff and providers.Recruited a variety of roles such us physicians, nurses, and support staff for all clinics that were managed.Created a new process to streamline mileage reimbursement for all staff due to the numerous amount of inaccuracies that took place prior to the new process.

Saint Louis, Missouri, Us

Assisted in various departments' duties and responsibilities including, physician and support staff recruiting, credentialing, marketing, and Human Resources.Served as the primary point of contact for all providers in the northeast military bases for employment concerns and billing.Ensured that all provider’s compliance records stayed current and up to date.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (B.S.) Business Administration, Business Administration And Management, General