Chris Whitworth Email & Phone Number

Nashville, Tn, Us

Responsible for leading the Operational Teams that are managing the cloud infrastructure and ensuring that it is secure, scalable, and cost-effective. This includes the responsibility for maintaining and updating the cloud environment, as well as working closely with other departments to understand their needs and ensure that the cloud environment supports their goals. Other responsibilities include Providing Security Architect Services, Endpoint Management and Identity and Access Management for Active Directory, AzureAD and the AWS Cloud Environment.

Detroit, Michigan, Us

Cloud Security Lead managing the IAM Realm.• Design and Implement solutions that balance business requirements with information and cyber security best practices• Developing Maintenance and Support Processes for New Security Initiatives• Create Technical Requirements Documents, Technical Design Documents, and Standard Work Instructions as necessary

Troy, Mi, Us

Providing Security Architect Services to Detroit based utility company in the Azure Cloud and Identity and Access Management realms. • Cloud Security Lead responsible for creating and reviewing cloud security policies, procedures, and configurations to ensure that cloud development and operations teams are following best practices and adhering to the Company’s policies and standards.• Designed, Developed and Deployed a Privileged Access Workstation solution to ensure that Credentials for users with Elevated Rights are protected from Bad Actors. • Create solutions that balance business requirements with information and cyber security requirements • Developing Maintenance and Support Processes for New Security Initiatives• Create Technical Requirements Documents, Technical Design Documents, and Standard Work Instructions as necessary

Managing all the day to day IT delivery and operational support activities within the Federal Mogul Motor Parts IT Microsoft Tower, including data center operations and contracted cloud services, as well as Microsoft Office 365 and Azure Cloud Services with a P&L of 5M.Major Achievements: Adviser on the Cloud Adoption/Governance Team that developed the governance and processes to utilize Azure Computing for DevOps and Production Services, as well as Office 365 Applications. Successfully migrated 15,000+ mailboxes from Exchange 2007 to Microsoft Office 365.

Belleville, Mi, Us

AEL SPAN (SUPPLY CHAIN LOGISTICAL SHIPPING)Responsible for managing, securing and supporting all IT Infrastructure, for Office & Warehouse personnel, including: End User Compute (Active Directory, PCs, Printers, PDAs, Scanners, Scanner Guns, etc.), Network (Routers, Switches, Wi-Fi Access Points, etc.), Servers (On-Premise & Cloud), Azure Cloud Services, Warehouse Management System (WMS) and Electronic Data Interchange (EDI).Major Achievements: Designed and Successfully implemented a complete Infrastructure Separation (Network, End User Compute, On/Off Premise Compute) for 5 Warehouses and Headquarters in less than 75 days. Implemented ITSM Solution that includes Help Desk, Change Control, Asset Management (IMDB) and Self-Service Portal for Password resets in 2 months.  Designed and implemented migration process from legacy pop3/imap mail solution to Microsoft Office 365. Transitioned In-House EDI to 3rd party vendors using Dell Boomi and 1EDI.

Houston, Texas, Us

Butterfield Bank, Vale, Ally Bank, and General Motors Finance – Responsible for an organization of over 250 and a P&L of 150M, providing End User Compute, Hosted Infrastructure Services, Security, Technical/Project Management, and Operational Expertise to optimize delivery, security, and performance. Organizaton consisted of geographically dispersed (8 countries) employees with responsibility for Wintel, Active Directory, Unix, VMWare, DBA, Middleware, Messaging, Network, Security, Virus/Malware Protection, Storage/BUR, Identity & Access Management, Citrix, VDI, Print, Help Desk, VDI, Data Center and Mainframe.Major Achievements: Directed and improved Help Desk Performance which resulted in increasing our First Contact Resolution Rate, decreasing User Wait Time and lowering both our Outstanding Ticket Queue and Resolution Time, returning the Help Desk back to Green across the board. Oversaw the replacement of Remedy with ServiceNow utilizing Customer Service, Incident/Problem Management, Change Management, Asset Management, Service Catalog, Event Management, Knowledge Mangement and CMDB Modules Key contributor in early renewal of existing services for another 5 years representing $75M, developing a solution that met client’s savings objectives and preventing account from going to RFP. Responsible for reviewing, sustaining, enforcing, and monitoring of operational policies and procedures governing security. Successfully directed the project to consolidate Butterfield’s Data Centers in Calgary and Ottawa into a state of the art Data Center in Toronto, complete with Cloud Based Disaster Recovery. Implemented Monthly Capacity Management Reviews and Quarterly Roadmap Planning Sessions the result of which led to a reduction in the number or resource constrained related outages. Responsible for the architecture and implementation of a SIEM solution, a Vulnerability Management solution and a Compliance Monitoring system to improve security and reporting.

Houston, Texas, Us

General Motors, Ally Bank and General Motors Finance - Operations SME contracted to General Motors & GMAC Financial Services account with full daily and strategic authority over Wintel, Active Directory, Security, Exchange, Business Continuity/Disaster Recovery Planning and End User Computing. Supervised 52 direct reports with a 30M P&L, with team members in 10 countries, coordinating all resources for multiple mission-critical projects, including staffing and resource allocation, reviewing performance, and setting standards and goals. Major Achievements: Transformed matrixed, 80% offshore and 20% onshore team that was a single Sev1 away from a penalty into a more productive team that worked fewer hours and went 13 months straight without incidents by realigning resources. Oversaw the successful refresh of more than 1100 Windows Servers in over 20 Countries Globally in 18 Months Revamped Non Standard Service Request Process resulting in shortening the start date of most projects from 4 months to 4 weeks. Oversaw the successful completion of Quarterly Disaster Recovery and Business Continuity Test/Reviews. Successfully led the Data Center Transition from an aging Data Center in Pontiac to a newer Data Center in Auburn Hills. Took over GM’s Windows Server Team that was a single Sev1 away from a hefty penalty and transformed them into a more productive team that achieved a work life balance and went 13 months straight without incident, by realigning resources and improving support processes/procedures.

Houston, Texas, Us

Assigned full time to GMAC account in a multi-function capacity serving as SME for End User and Hosting Services. Responsible for managing teams supporting messaging (Lotus Notes and Blackberry), integration/certification LAB, desktop support, printing services, Wintel server administration, software distribution, Help Desk, IAM, Security, and engineering services. Acted as Production Environment Manager (PEM) for Exchange and Blackberry systems and first point of contact for all incidents involving messaging. Supervised team performing certification and integration testing of all hardware and software slated for deployment.Major Achievements: Managed the successful completion of Quarterly Disaster Recovery / Business Continuity Test each year. Supervised and directed all aspects of end user computing in an environment utilizing Active Directory group policy objects (GPO), distributed file systems (DFS), and SCCM/SMS software for large-scale deployment (300+ servers supporting 15K+ workstations worldwide). Developed processes and strategies to optimize messaging for 15K+ users worldwide on 4 clustered high-availability Exchange servers and 2 clustered high-availability disaster recovery servers. Led successful project to migrate 12K users of Lotus Notes Mail to MS Exchange, significantly improving stability and functionality for GMAC. Systems Engineer on a team engaged to migrate American Express from Lotus Notes to Microsoft BPOS (now Office 365) Member for Architect Team that designed migration of over 50,000 Lotus Notes Mailboxes to Microsoft’s Business Productivity Online Suite (BPOS). O365 is sometimes considered BPOS v2.

West Hartford, Us

Supervised 10-person team charged with supporting all aspects of IT branch operations, including software/hardware installation, system upgrades, and site moves. Led the design of the Branch Site Disaster Recovery Plan and the development of a dedicated Rapid Response Team dedicated to leading and resolving Priority 1 incidents impacting client branch offices.. Lead Engineer responsible for evaluating new technologies and developing new IT Standards across the enterprise.Major Achievements: Coordinated mission-critical migration of 8K+ -seat NetWare, Windows NT, NDS, and NT Domain environment to a Windows 2000 and Active Directory environment, overseeing research, planning, development, and documentation. Designed, documented, and implemented plan for automating application installation via Group Policy, Windows Installer Service, and Distributed File System Share Points.  Ensured standardized service delivery by documenting common processes and procedures such as server builds, PC refresh process, and site checklists. Quickly promoted from Systems Engineer and Advanced Systems Engineer, providing 3rd-level support for servers running Netware 3.1x and Windows NT.

Hands on leader for Network, End User Compute, and Data Center Operations. Supervised 12-person 24x7 team charged with supporting all aspects of Computer IT Operations for Major Automotive Supplier. Systems included Netware, Windows, MAI Basic4, Warehousing, Accounting, EDI for JIT, and Inventory Management.

Bba, Business Computer Systems

Bachelors Of Business Administration