Handle customer enquiries and requests from various service channels Facilitate the processing of lending applications by outbound phone calls and cross-sale banking products (loan) to customers in the inbound callsReceive customer feedback and handle customer complaints with a sincere and professional attitude Follow up customers' requests with relevant internal departments and provide answers to outbound phone calls and emails Deliver services according to the compliance requirements, achieve customer satisfaction and meet service quality and productivity targetsAnalyze fraud transaction patterns and defrauding behaviours and report to Financial Crime Compliance.

Worked in Front Desk, Concierge and Reservations sections during the training period and was responsible for answering guests' enquires and handling room reservations.