Support Analyst Ii
Current- Provide technical troubleshooting and support for software issues, desktops, laptops, printers and copiers, VOIP phones, iOS devices, check scanners, and firewalls and switches (Cisco).
- Maintained helpdesk tickets and helpdesk documentation in Zendesk system. Created and maintained library of documentation on IT-related inventory and service information for each Pennrose property.
- Managed users, devices, networks, and product licenses through the use of services such as Active Directory, Azure Active Directory, Meraki MDM, Microsoft Autopilot, Microsoft Intune, and Office365.
- Assisted with company-wide IT department projects, ensuring projects were completed correctly and on time or ahead of schedule. Projects include company-wide Azure migration, documentation creation and updating all.