Charles Wiebe Email & Phone Number

SUMMARYProduct Manager / Agile Product Owner for Teradata's Enterprise Customer Journey, a CRM software product. This product enables enterprise marketers around the world to coordinate, execute and measure complex, interactive, omni-channel marketing campaigns. It leverages big data and traditional data across the enterprise; can be deployed in the corporate data center or in the cloud; and performs in real time and at massive scale.RESPONSIBILITIES• Develop, prioritize and execute roadmap for CRM product• Engage with customers and internal stakeholders to gather feedback and inform roadmap• Continuously align CRM strategy and execution with evolving corporate strategy• Lead multiple cross-functional, international scrum teams of UX designers, architects, developers and QA• Provide focus and inter-team dialogue to ensure product delivery• Coordinate product launches with stakeholders: marketing, sales, professional services, finance, training, support• Facilitate development of marketing collateral, financial models and training materials• Support sales to new and existing clients; support marketing to industry product analysts• Consult with enterprise clients to leverage new product features supporting client marketing goalsRESULTS AND ACCOMPLISHMENTS• Supported record sales year, with significant international expansion• Led and launched the first cloud offering for Teradata CRM, achieving rapid ROI• Launched Teradata Application's first product in AWS, reducing deployment time from days to minutes• Enabled CRM direct integration with Hadoop Big Data• Devised and launched API, immediately increasing channel integration options by over 10x• Launched real time CRM capabilities• Released UX enhancements, including a suite of analytic visualizations to help define and target customer segments• Revamped product security to handle rapidly evolving threats• Rebuilt automated predictive analytics, incorporating leading open source technology

Raleigh-Durham, North Carolina Area

SUMMARYProduct Manager and Agile Product Owner for ChannelAdvisor's Business Intelligence solution. My product measured and reported online merchandising campaigns for thousands of Enterprise and SMB internet retailers.RESPONSIBILITIES• Owned all customer-facing analytics and reporting products and features• Interfaced with customers to understand their requirements and priorities• Developed and maintained roadmap for Analytics; Presented roadmap to SLT• Led across technical and non-technical teams to deliver on multiple critical, strategic initiatives for technical products within time and budget constraints• Provided leadership, focus, inter-team dialogue to ensure product deliveryRESULTS AND ACCOMPLISHMENTS• Delivered SaaS analytics, tracking ~5% of world e-commerce in near real time• Facilitated agile delivery of critical technical features in 3 months (from initial concept to production implementation) for a new industry-leading product• Orchestrated significant improvement in technical system performance• Contributed primary thought leadership around Big Data and Data Warehousing• Rebuilt core agile development team, providing coaching and mentoring• Achieved exceptional rate of strategic goal completion per engineer

SUMMARYMBA Internship: Provided policy guidance to Marine Forces Reserve for energy use and generation.RESPONSIBILITIESMBA Intern: Provided strategic guidance and wrote policy to reduce energy and water usage and increase renewable generation.RESULTS AND ACCOMPLISHMENTS• Developed strategy and preliminary policy to reduce Marine Forces Reserve energy use by 30% by 2015 and to implement 25% renewable energy by 2025• Created guidance for financial, legal and strategic feasibility of future energy projects• Developed initial requirements for the Energy Monitoring and Control System, a program to meter and report energy and water use throughout the Reserve Force

SUMMARYProvided software development, architectural guidance and business analysis for back office systems at a regional Property and Casualty Insurance provider.RESPONSIBILITIES• Led team that developed 5-year strategy to initiate Business Intelligence; defining direction for use, procedures and delivery standards; and providing architecture for data warehousing, data governance and data management• Contributed architecture and database code for corporate Data Warehouse• Negotiated between cross-functional business and technology stakeholders to deliver the right technology within time and budget constraints• Mentored programmers and helped assimilate new hires into company culture• Pioneered and championed adoption and efficient use of new technologies• Provide direction and management for technology projects• Managed numerous functional systems, including: Accounting / Regulatory Reporting; Marketing / Agency Administration; Planning and Research; Actuarial / Claims• Co-chair, Information Services Improvement Committee; lead discussions and recommend solutions to improve IS department efficiencyRESULTS AND ACCOMPLISHMENTS• Managed enterprise technology used for financial, budget and claims reporting, delivering one of the most stable, high-performing corporate information systems• Developed pilot increasing software development productivity by more than 10x• Constructed database to track and promote cross-selling, which helped increase customer retention and drive corporate revenues past the $1B threshold• Won the Shelter Insurance I/S Departmental Service award for service excellence

SUMMARYTechnology consultant, serving both small business and enterprise clients.RESPONSIBILITIES• Worked with client executives and other business stakeholders to analyze business issues and gather requirements for technology solutions• Designed, developed, tested, integrated, deployed and supported custom software solutions• Provided strategic technical advice to clientsRESULTS AND ACCOMPLISHMENTS• Developed and integrated database and reporting code for Fortune 100 clients• Analyzed operations and developed technology solutions for Fortune 100 clients, primarily for database and reporting• Developed Business Intelligence system to track manufacturing exceptions• Functional areas include Resource management; Invoicing / accounting integration; Safety inspection auditing; Data collection

SUMMARYHeld multiple technology roles for Web Services group, Analog Billing group and locally branded internet service provider.RESPONSIBILITIES• Founding chair of change management control board for Web Services group• Managed all local desktop support• Direct customer technical support for local ISP• System Administration for multiple enterprise systems• Network AdministrationRESULTS AND ACCOMPLISHMENTS• Directed the development and implementation of change management policies to mitigate operational risk and downtime exposure of Web Services group• Increased desktop support productivity by 5x• Designed and developed anti-virus software for targeted critical risk• Designed and developed reporting software• Managed client deployment of new analog billing system

Mba, General Management, Additional Emphasis In Entrepreneurship And Sustainable Enterprise

Activities and Societies: President, Kenan-Flagler Toastmasters; Nonprofit Board Fellow; MBA Ambassador

Ab, Philosophy; Minor, Psychology

Activities and Societies: Instrumental groups, including Marching Mizzou; Vocal groups, including chamber choir, opera and jazz• Graduated.