Coordination of 35 staff members to ensure quality and highest level of productivity for a resort style timeshare

Coordinating a staff of 15 in the daily tasks of a housekeeping department.Also in charge of scheduling, ordering, and employee management from discipline to self improvement feedback

Day to day operations of front desk and housekeeping for busy seasonal resort

Trained Associates on procedures and professionalism required of a summer vacation property with focus on housekeeping hotel standards Interim bookkeeper and payroll manager for properties during entire employment Respond to guest complaints/concerns by empathizing thereby changing experiences from negative to positive Continuous coaching and counseling of associates along with assistance with performance evaluations Work as ambassador between the staff and owners of both Murray… Show more Trained Associates on procedures and professionalism required of a summer vacation property with focus on housekeeping hotel standards Interim bookkeeper and payroll manager for properties during entire employment Respond to guest complaints/concerns by empathizing thereby changing experiences from negative to positive Continuous coaching and counseling of associates along with assistance with performance evaluations Work as ambassador between the staff and owners of both Murray Hotel and the Inn on Mackinac properties in regards to day-to-day operations and guest service standards concerns Show less

Support guest check-in and check-out processes of hotel clientele focusing on providing an exceptional service from an International business experience Troubleshot guest issues, questions and concerns relating to their stay Provided guests with local information within a broad range of business and leisure interests

Assisted training new associates on policies and procedures through mock phone calls Confirmed and billed reservations, golf and concert packages Maintained daily arrival and departure information of guests Provided continued AAA Four Diamond quality service to internal and external guests while being proactive to guest requests and concerns about the Casino, Resort, and Tribal Culture Assisted management in various collateral duties and special projects Handled guest… Show more Assisted training new associates on policies and procedures through mock phone calls Confirmed and billed reservations, golf and concert packages Maintained daily arrival and departure information of guests Provided continued AAA Four Diamond quality service to internal and external guests while being proactive to guest requests and concerns about the Casino, Resort, and Tribal Culture Assisted management in various collateral duties and special projects Handled guest complaints and billing inquiries thus avoiding an escalation of guest dissatisfaction. Show less

Help guests with a quick and smooth check-in/check-out while maintaining a high level of attention to detail. Handled finances, continuously focusing on accuracy of cash station and computer revenue. Used various Microsoft Office Applications for miscellaneous clerical duties.