Chris Willard Email & Phone Number

St. Jacobs, On, Ca

Armodilo Display Solutions is a leading provider of innovative tablet kiosks and enclosures for industries including healthcare, retail, and hospitality. As Managing Director, I am responsible for:- Full P&L Management: Oversee all operational aspects including finance, sales, marketing, product development, and customer service, to ensure business performance and growth.- Digital Transformation: Implemented digital strategies, achieving a 131% increase in web traffic and a 178% rise in sales through enhanced online presence and optimized e-commerce.- Customer Experience: Improved online store conversions by 40% and increased repeat customers by 26% by refining the customer journey and upgrading the e-commerce platform.- Sales & Marketing Tools: Optimized CRM and lead generation tools such as HubSpot, ZoomInfo, and LinkedIn Sales Navigator to enhance lead nurturing and customer engagement.- Product Roadmap: Led the development and execution of a strategic product roadmap, aligning with market demands and customer feedback, resulting in successful product launches and customization options.- Inventory & Production: Managed inventory and customized production processes to ensure timely delivery and high customer satisfaction.- Industry Partnerships: Cultivated relationships with key industry partners, significantly increasing brand visibility and market penetration.- Team Leadership: Directed cross-functional teams across finance, product development, sales, marketing, and operations, optimizing resources and implementing cost-reduction strategies.- Board Reporting: Regularly reported to the board on financial performance, strategic initiatives, and operational progress, aligning with business objectives and securing support for key decisions.- Financial Oversight: Ensured financial stability by managing budgets, forecasting, and financial reporting, driving strategic decisions to enhance overall business performance.

New York, Ny, Us

Fusemachines is an AI talent and education solutions provider, helping organizations build AI teams and leverage AI technology. In my role, I was responsible for:- Global Sales & Marketing Leadership: Managed a team of 36 professionals across North America, Nepal, and Latin America, overseeing marketing, business development, and sales efforts.- Strategic Planning: Directed annual planning sessions, setting key goals and aligning sales and marketing initiatives with overall business strategy.- Revenue Growth: Drove a 300% increase in pipeline and expanded the client base significantly, contributing to substantial revenue growth and market penetration.- P&L Management: Managed full P&L for sales and marketing, ensuring budget alignment with financial goals and optimizing ROI.- Data-Driven Sales Strategies: Developed and implemented sales strategies that achieved an average quota attainment of 108% and consistently met revenue targets.- Marketing Campaigns: Spearheaded comprehensive campaigns that increased brand awareness and lead generation across multiple channels.- Sales Process Optimization: Implemented and optimized sales tools like HubSpot and LinkedIn Sales Navigator, enhancing team efficiency and effectiveness.- Team Development: Fostered a high-performance culture, mentoring team members to boost engagement and productivity.- Product Alignment: Collaborated with product development to ensure sales strategies were aligned with product offerings, leading to successful go-to-market executions.- Executive Reporting: Provided regular updates to the executive team and board on sales performance, market trends, and strategic initiatives.

Kitchener, Ontario, Ca

ProNav Technologies Ltd. is a SaaS platform specializing in knowledge management solutions for the insurance industry. In this role, I was responsible for:- Sales Leadership: Directed the sales division with a team of six, implementing sales systems like HubSpot, ZoomInfo, and LinkedIn Navigator to drive performance.- Pipeline Growth: Achieved a 300% YoY increase in the sales pipeline by refining lead generation and eliminating inefficiencies in CRM practices.- Lead Nurturing: Developed and executed lead nurturing and pipeline-building programs, significantly enhancing customer engagement and satisfaction.- P&L Management: Held full P&L accountability for the sales department, ensuring financial performance aligned with strategic objectives.- Sales Strategy: Implemented data-driven strategies and performance metrics, optimizing sales processes and consistently meeting revenue targets.- Customer Experience: Enhanced satisfaction by delivering tailored solutions to agents and carriers, resulting in higher retention rates.- Executive Reporting: Provided regular updates to the executive team on sales performance, pipeline health, and strategic initiatives, ensuring alignment with company goals.- Tool Adoption: Spearheaded the adoption of sales tools, improving team efficiency and effectiveness.- Team Development: Fostered a collaborative environment, focusing on professional development to boost team performance and achieve high sales results.

Kitchener, On, Ca

Led global sales and business development at Igloo Software, driving growth and market expansion in the competitive intranet software market. - Sales Leadership: Directed global sales and business development efforts, boosting annual sales by 35%. Expanded market share by identifying new verticals and optimizing go-to-market strategies.- Market Expansion: Increased customer base in English-speaking regions from 5% to 30% through strategic partnerships and localized sales approaches.- Sales Strategy: Developed and implemented sales strategies, including channel partnerships and direct sales, improving pipeline health and forecasting accuracy.- Customer Engagement: Enhanced customer satisfaction by 20% with targeted initiatives and personalized communication, leading to higher retention rates.- Cross-Functional Collaboration: Partnered with product, engineering, and customer success teams to align sales strategies with product development and customer needs, fostering a culture of innovation.- Global Sales Leadership: Managed a global sales team, driving international growth and expanding Igloo’s footprint.- Strategic Partnerships: Established a Global Partnership program, generating $1.2M ARR in 18 months by cultivating key relationships and channel partnerships.- Sales Performance: Achieved a 42% win rate, surpassing the industry average, and drove substantial revenue growth.- Enterprise Sales: Successfully onboarded high-profile enterprise clients, managing the end-to-end sales process and optimizing client acquisition and retention.- Market Analysis: Conducted in-depth market analysis to refine product positioning and enhance value propositions.- Customer Success: Implemented strategies to improve customer satisfaction and retention, resulting in high loyalty and repeat business.- Team Development: Built and led a high-performing sales team, emphasizing collaboration, continuous improvement, and professional growth.

Mentor+Me was an online platform that facilitates mentorship and coaching. As a Board Advisor, I provided strategic oversight and guidance, focusing on:- Strategic Insight: Offered high-level advice on technology, recruiting, and marketing strategies to support the platform’s growth.- Platform Development: Contributed to shaping the platform’s direction to enhance user experience and engagement.- Community Growth: Provided strategic recommendations for expanding user acquisition and building a robust mentor-mentee community.

Fremont, California, Us

TD SYNNEX (NYSE: SNX) is a leading IT distributor and solutions aggregator serving VAR networks across North America. - Product Strategy & Development: Directed the strategy and execution for a diverse technology portfolio. Launched several high-impact products, generating over $15M in first-year revenue.- Market Analysis & Competitive Positioning: Conducted thorough market research and competitive analysis to refine product positioning and create compelling value propositions.- Cross-functional Collaboration: Coordinated with engineering, marketing, sales, and support teams to ensure seamless product development and successful launches.- Product Lifecycle Management: Managed the entire product lifecycle from planning to end-of-life, including product enhancements and updates.- Sales & Marketing Enablement: Developed and executed sales and marketing strategies, created collateral, and led training sessions to drive market adoption.- Customer & Partner Engagement: Built strong relationships with key customers and partners, gathering feedback to improve products and drive loyalty.- Revenue Growth & Financial Performance: Achieved 196% of a $96M annual quota through effective sales strategies and market positioning. Increased revenue for the flagship line from $8M to $16M per month over two years, maintaining that run rate for the remainder of my term. Monitored performance metrics to drive growth and profitability.- Innovation & Product Differentiation: Led initiatives to enhance product features and user experience, working with R&D to incorporate new technologies.- Strategic Planning & Execution: Developed strategic plans for market expansion, setting clear goals and tracking progress to meet business objectives.

Professional, Technical, Business, And Scientific Writing

Education record

Education record