Courtney Williams Email & Phone Number

Raleigh, NC, US

Cary, North Carolina, United States

• Led process improvement cross-functional Tech team to revamp the member intake process, reduced processing time by 75%, and increased accuracy by implementing automated data entry and quality control measures, and.
• Member Services Regional Liasion: Serve as the primary point of contact for inquiries related to membership in the Central and Western regions, including new member applications, member recognition programs, renewals.
• Database Management: Maintain and update the membership database to ensure accurate records for all regional members, chapters, and alumnae. Utilize database tools to track membership status and generate reports as.
• Chapter Reporting: Support chapters with membership reporting, ensuring timely submission of membership information, updates, and compliance with internal policies.
• Culture Committee: Advocates for operational excellence and streamlined cross-departmental communication and improving staff morale of International Corporate Headquarters team.
• Collaboration: Work closely with the Regional Syntakti (Regional Directors), Basilei (Chapter Presidents), and other regional officers to support chapter needs and ensure alignment with organizational goals.

North Carolina, United States

- Designed business plans, secured financing, reviewed sales, develops marketing strategies, and manages businesses operations-Planned and executed 10 consecutive community pop-up shops in partnerships with local malls and other events resulting in 50% increased sales. -Generated sales by increasing inventory through sales distribution of a vending machine.

-Coordinate Outreach & Partnerships: Organize quarterly partner meetings and recruit strategic partners (financial institutions, nonprofits, legal and business professionals) to strengthen Thread Capital’s network and visibility.-Develop & Deliver Presentations: Create and present up to 15 educational sessions in collaboration with community partners.

Raleigh, North Carolina, United States

• Performed a variety of loan documentation duties on complex loan packages to ensure compliance with company policies and procedures for loan products.
• Verified data reports, identified issues, researched solutions, and performed a variety of procedural tasks for moderately complex functions around newly funded loans.
• Communicated and collaborated with colleagues by researching and analyzing problems and recommending solutions to improve clientele relations.
• Maintained a high level of corporate professionalism, excellent customer service and confidentiality with borrowers and partnered dealerships.

Charlotte, North Carolina, United States

• Prepared documentation and referred cases for Suspicious Activity, Identity Theft Operations and Suspected Financial Abuse, reported cases to government agencies, and made recommendations to management
• Provided consultation on development and delivery of a wide range of individual education for financial crimes awareness.
• Conducted detailed examination to detect transactional and relationship patterns, trends, anomalies and schemes across multiple businesses or products
• Conducted extensive investigative research, root cause evaluation, and consulting regarding complex financial crimes transactions, policy violations, and suspicious situations with moderate to high-risk
• Reviewed and assessed business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium-risk deliverables

Greenville, North Carolina, United States

• Responsible for a group of medium to high level risk bankrupt accounts and applying Bankruptcy Code andgeneral collection law requirements.
• Made recommendations for assigned accounts in repossession status.
• Made negotiations with attorneys and/or debtors, where permissible.
• Assisted customers with direction to file appropriate documents/forms directly with court.
• Appointed lead on special projects.
• Provide direct assistance and training to less experienced staff.

Greenville, North Carolina, United States

Bachelor Of Science - Bs, Business Administration, Human Resource Management

Associate Of Science - As, Applied Health Science

Psychology