Strategically managed inflight entertainment services (for one of the world’s largest airlines) with an annual spend of $16.8M—delivering seamless entertainment experiences to passengers. Programmed all inflight entertainment for major airlines with a specified focus on elevating the in-flight experience for millions of passengers. Delivery of unparalleled customer service to one of the world’s largest domestic airlines—cultivating long-lasting relationships and driving repeat business. ♦ Collaborated with major motion picture studios on license fees and contract negotiations and leveraged effective communication/negotiation skills to secure cost-effective deals—resulting in an annual spend of $2-3M per studio♦ Orchestrated the delivery of 500 VOD files per month (for a total of 6000 files a year) to the airlines for uploading to aircraft

Successfully leveraged business acumen for proactive management of a multi-million-dollar broadcast operation—overseeing all aspects of facilities, personnel, and equipment required to deliver top-quality broadcast and digital network content to audiences. Developed/implemented comprehensive policies and procedures to ensure employee retention and optimal performance. Generated critical production reporting for more effective communication, improved workflow, and successful execution of daily and weekly broadcasts of NFL Total Access, NFL RedZone, NFL Gameday, NFL NOW, and NFL Fantasy Live.♦ Implemented staggered lunch breaks in lieu of scheduling additional staff to allow full coverage across multiple broadcast events on busy NFL Sundays♦ Established and executed KPIs to elevate staff performance that ultimately drove an impressive 15% increase in productivity♦ Achieved a 10% decrease in OT expenditures through resource analytics and implementation of process improvements

Oversaw day-to-day operations of 9 studios—producing 70+ hours of high-quality content each day. Directed/supervised a team that produced exceptional, award-winning sports highlights for daily and weekly shows—ensuring their timely completion and outstanding quality. Studied employee behavior and developed policies/procedures that maximized productivity and employee engagement. Led game plan for staying on-air during a network server failure on a very busy Sunday afternoon of programming.♦ Recommended utilizing video conferencing at the ESPN/Los Angeles facility to interview West Coast candidates, saving the department Travel and Expense costs♦ Partnered with multiple departments (Facilities, Security, Production) to facilitate specialty shoots across campus♦ Created a transition plan/training protocol for 40 ESPNEWS employees when the group was merging with the larger Production Operations Group♦ Tracked Fatal Errors in internal Quantel editing software and forwarded reports to the engineering department which led to Quantel creating a software corrective patch—fatal errors were reduced from 1 every 4 days to 1 per month