Chelsea Wilson Email & Phone Number

San Diego, Ca, Us

I currently freelance strategic communications & business operations work. This includes, but is not limited to designing and developing presentation decks and templates, creating digital graphics, logos, and iconography for social, E-cards, and websites, drafting press releases, blogs, social copy, and longer-forum communications, and consulting on business and communication strategies including operation efficiencies, strategic partner planning, thought leadership, branding, social media, and visibility planning. Some of my clients include Venture Capital firms, NGOs, BioTech startups, restaurants, and executives / influencers.

Basking Ridge, Nj, Us

As an Associate Director in Strategic Communications, I led a team of high performing executive communications professionals where we developed and executed thought leadership initiatives including strategic visibility planning, building high-impact and cohesive communications, securing engagement opportunities, managing media and agency relations, and leading social strategy for the Chairman and CEO. This included drafting executive briefing materials, talking points, op-eds, social copy, blogs, speeches, earnings scripts, and town hall materials while ensuring consistent voice and tone and alignment with the company’s strategic priorities, leading end-to-end global engagement planning and event execution at top tier events including World Economic Forum Annual Meeting, Mobile World Congress, United Nations General Assembly, and White House Correspondence, and serving as a strategic advisor to C-Suite on communications and executive positioning.In this role, I also served as Deputy COS where I established governance best practices to drive operational efficiency and developed the agenda, core themes and materials for BOD relations, executive leadership team, and investor relations in support of the company’s growth narrative, influenced corporate strategy and planning to drive long-term growth, identifying and vetting strategic partners and analyzing business opportunities to provide recommendations to the Chairman and CEO, and oversaw a multi-million dollar budget and managed vendor relationships, invoice processing, and cross-functional relationships with Finance Ops, Procurement, Vendor Maintenance, and Accounts Payable.

Cupertino, California, Us

As a global program manager for Apple’s Worldwide Readiness Team, I lead large-scale global efforts on new product launches for iPhone, iPad, AirTags, and Accessories while managing the operational processes and strategies impacting Apple across all channels and countries.

Basking Ridge, Nj, Us

As the Sales Operations Manager for Verizon's Consumer Channel Readiness team, I am responsible for developing new and redesigning existing operational processes to enhance the customer experience and support cross channel organizations, as well as leading large scale efforts on new iconic product and service launches. I strategically communicate roadmap recommendations and desired outcomes to stakeholders and management to gain buy-in and lead a cross functional team of Operational professionals responsible for Consumer Ops L&D, GTM, and Communication support.

Basking Ridge, Nj, Us

As a marketing operations senior analyst in Go To Market, I manage both regional and national product and promotion launches impacting the company's Indirect Channel. I lead a cross-functional team across the organization to effectively bring smartphone and connected device launches to market while strategically planning the communication and marketing timelines for each launch. I also create, maintain, and distribute sales deliverables to drive consistent messaging, communication, and brand awareness across the Verizon Indirect Channel. In addition, I consistently analyze the Go To Market process to determine ways to make it more innovative, efficient, and effective.

Basking Ridge, Nj, Us

As a marketing operations analyst in Go To Market, I manage both regional and national product and promotion launches impacting the company's Indirect Channel. I lead a cross-functional team across the organization to effectively bring connected device and lower tier smartphone launches to market while strategically planning the communication and marketing timelines for each launch. I also create, maintain, and distribute sales deliverables to drive consistent messaging, communication, and brand awareness across the Verizon Indirect Channel. In addition, I consistently analyze the Go To Market process to determine ways to make it more innovative, efficient, and effective.

Basking Ridge, Nj, Us

In this role, I defined new methods to improve the customer experience and increase sales by enhancing the team’s product knowledge. I also reviewed positioning of the Verizon product lineup to determine if messaging resonated with target customer segments and led various market research activities such as focus groups to analyze quantitative and qualitative data about how millennial buying behavior was impacting Verizon and its Indirect Channel. I analyzed NPS reporting and social media reviews to determine customer perceptions at various Verizon third-party retailers and deliver strategic recommendations to align brand perception across the Indirect Channel. In addition, I participated in ideation days and think tanks with leadership to offer fresh ideas for new product and service launches.

South Orange, Nj, Us

As a Peer Adviser I serve as a mentor for the Class of 2018 at Seton Hall University. I teach University Life during the Fall semester as well as lead orientation groups during the summer. My job includes an extensive training in leadership development and interpersonal communication. In addition, I tutor students in various business subjects.

Produced digital content for social media accounts by conducting industry research and incorporating digital strategy. Collaborated with the firm’s C-Suite, Sales and Creative teams, and eclectic clientele by utilizing Basecamp to ensure transparent communication and deadline adherence. Created a specialized database to meet the needs of the social media team and effectively categorize clientele.

Washington, District Of Columbia, Us

Started within the company under the dry operating staff. Monitored the register and executed sales. I worked with customer relations and was apart of the public relations street team, promoting the company and its events. I worked with event promotion as the concierge promoting events at the Stone Pony and Asbury Park Convention Hall.

New York, Us

Consistently surpassed daily sales goals by demonstrating extensive product knowledge and superior customer service, worked well with all team members and managers, promoting the brand, developing creative incentives, and assisting with visual in-store displays, and handled cash and credit transactions.

Drafting and posting digital media, advancing the company’s digital strategy using HootSuite, managing inventory, expanding the various platforms used through the introduction of Pinterest, Tumblr, Google+, and Fancy, as well as collaborating with the company’s Digital Strategist and Creative Director

Master Of Science - Ms, Applied Psychology

Bachelor Of Business Administration (Bba), Marketing & Management

Ged