Chris Marcus Email & Phone Number

Atlanta, GA, US

• NCR Voyix was formerly NCR Corporation.Managed relationships for 75 Hospitality customer accounts, including multi-unit groups with 10-50 units. Cultivated and maintained relationships with senior and C-level.
• Drove revenue retention ($2.5M+ recurring) and growth within customer base by facilitating customer loyalty and facilitating new openings and attach, cross-sell, upsell of platform software, hardware, and service.
• Fostered trusted partnerships by identifying customer business objectives and connecting them with NCR Voyix technology to meet those needs.
• Achieved President’s Circle (100% Quota Attainment) in 2023 by balancing proactive and tactical activity with goal-oriented and strategic thinking.
• Ensured customer satisfaction, driving positive Net Promoter Score.

Atlanta, Georgia, US

Managed relationships for 75 Hospitality customer accounts, including multi-unit groups with 10-50 units. Cultivated and maintained relationships with senior and C-level executives to align objectives. Acted as a conduit to facilitate cross-team problem resolution.

Atlanta, Georgia, US

• Acted as single point of contact for customer interactions to drive post-sale account success / satisfaction for hundreds of hospitality customer accounts. Contributed to business unit recurring revenue growth and.
• Ensured support delivery from implementation planning to post-implementation support and issue resolution across all functional areas by liaising between the project team and internal service groups.
• Contributed to churn minimization by coordinating delivery of client service components during account relationship lifecycle.
• Supported connecting technology solutions to customers, leading to revenue growth and long-term satisfaction within assigned client-base.

London, GB

• Activated partnerships with Microsoft Dynamics NAV partners to resell Zetadocs, SaaS solution for automating document management.
• Drove demand with end manufacturing businesses that used Microsoft Dynamics NAV ERP System, producing net new reseller relationships.
• Contributed to sales increase of 89% over previous fiscal year by building trusted relationships with end-customers and resellers and acting as conduit to closed business.