Customer First Professional Skilled at Fostering Long-Term Trusted Client & Internal Partnerships that Drive Positive Business OutcomesI am a customer-focused professional with extensive experience in Customer Success, Account Management, and Business Development within the SaaS and technology sectors. In these roles, I've honed the ability to clearly communicate the value of complex solutions across multiple verticals. I specialize in leveraging strategic communication and a customer-first approach to drive revenue retention, accelerate growth, and foster long-term partnerships. Passionate about building and nurturing strong client relationships, I excel at ensuring value realization, reducing churn, and aligning technology solutions to customer needs. With a proven track record of driving client satisfaction, managing post-sale success, and achieving sales growth, I thrive in roles where I can combine my expertise in customer success with my ability to deliver lasting business outcomes.Core Skills:- Coaching & Team Development- Analytical Thinking & Strategic Planning- Problem-Solving & Process Optimization- Proactive Work Ethic & Integrity-Driven- Effective Verbal & Written Communication Skills- Business Development and Account Management- Demand Generation- CRM Platforms: Salesforce, Gainsight, Salesloft- Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, SharePointI look forward to connecting with you at cwmarcus@gmail.com
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Client Success ManagerFullsteamAtlanta, Ga, Us -
Account Relationship ManagerNcr Voyix Oct 2023 - PresentNCR Voyix was formerly NCR Corporation.Managed relationships for 75 Hospitality customer accounts, including multi-unit groups with 10-50 units. Cultivated and maintained relationships with senior and C-level executives to align objectives. Acted as a conduit to facilitate cross-team problem resolution.• Drove revenue retention ($2.5M+ recurring) and growth within customer base by facilitating customer loyalty and facilitating new openings and attach, cross-sell, upsell of platform software, hardware, and service components. • Fostered trusted partnerships by identifying customer business objectives and connecting them with NCR Voyix technology to meet those needs.• Achieved President’s Circle (100% Quota Attainment) in 2023 by balancing proactive and tactical activity with goal-oriented and strategic thinking. • Ensured customer satisfaction, driving positive Net Promoter Score. -
Account Relationship Manager, Ncr HospitalityNcr Corporation Jan 2023 - Oct 2023Atlanta, Georgia, UsManaged relationships for 75 Hospitality customer accounts, including multi-unit groups with 10-50 units. Cultivated and maintained relationships with senior and C-level executives to align objectives. Acted as a conduit to facilitate cross-team problem resolution. -
Client Services Manager, Ncr Hospitality, Cloud ApplicationsNcr Corporation Aug 2012 - Jan 2023Atlanta, Georgia, UsActed as single point of contact for customer interactions to drive post-sale account success / satisfaction for hundreds of hospitality customer accounts. Contributed to business unit recurring revenue growth and client retention goals.• Ensured support delivery from implementation planning to post-implementation support and issue resolution across all functional areas by liaising between the project team and internal service groups.• Contributed to churn minimization by coordinating delivery of client service components during account relationship lifecycle.• Supported connecting technology solutions to customers, leading to revenue growth and long-term satisfaction within assigned client-base.
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Microsoft Dynamics Channel ManagerEquisys, Inc. Jul 2011 - Aug 2012London, GbActivated partnerships with Microsoft Dynamics NAV partners to resell Zetadocs, SaaS solution for automating document management.• Drove demand with end manufacturing businesses that used Microsoft Dynamics NAV ERP System, producing net new reseller relationships.• Contributed to sales increase of 89% over previous fiscal year by building trusted relationships with end-customers and resellers and acting as conduit to closed business.
Chris Marcus Education Details
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The University Of GeorgiaSpeech Communication
Frequently Asked Questions about Chris Marcus
What company does Chris Marcus work for?
Chris Marcus works for Fullsteam
What is Chris Marcus's role at the current company?
Chris Marcus's current role is Client Success Manager.
What schools did Chris Marcus attend?
Chris Marcus attended The University Of Georgia.
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