Cierra Woods Email & Phone Number

Jackson, Mississippi, United States

Experience using data and metrics to drive improvements. Trained area managers the fundamentals for quality. Also, lead Cross-Trainings between different departments into ICQA, to ensure associates understand the benefits of having great quality on a bigger picture than just a single department. Provided the resources for all Managers to do productivity, and Behavioral Audits are complete throughout the Facility in a timely manner. I was responsible for interacting with all AA’s regardless of Department to ensure that everyone had a full understanding of Quality and the impact it has from their department to the next, from the next to the Customer. Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings. Using data and metrics to drive improvement, I worked in four different buildings to improve each department's quality by 15%.

Dallas, Texas, United States

-Strategic professional skilled in team leadership and customer service. Excel in motivating teams to achieve desired results in safety, productivity, and quality. -Promote optimal productivity through team building and inter-department cooperation. Demonstrated ability to prioritize and efficiently complete large workloads with strong attention to detail to all service requirements. Managed a team between 70- 120 associates, ensuring they were following all work expectations. Maintained a heightened awareness for all associates regarding safety concerns. Earned trust by engaging my team to drive the Team Rate & Defects per Million Opportunities, while coaching and demonstrating techniques targeting lower performing associates. -Drove team to top performance # 2 Stow for building performance. Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes. Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.

Cleveland, Ohio, United States

- Communicate and connect with customers to ensure they are satisfied with their beverages and meals quickly and effectively. Maintain personal knowledge by completing in-house training and workbooks, Certified Barista Trainer, and Key Holder. Managed two stores with 15-20 associates. - Assisting management in monitoring the day-to-day activities of subordinates, aiding in monitoring associate productivity, assigning responsibility for specified work and/or functional activities within the framework set by management, giving work directions, and monitoring scheduling for adequate shift coverage, also conduct interviews. Operates cash register and voids transactions as needed, while following all the company's cash handling policies and procedures, and maintains proper security of cash, process orders and inventory.- Overseen two store locations and managed over 50 associates. Conduct interviews and ensure to make hiring and termination decisions. Prepared schedules, along with apportions of partner work hours, as well as schedule partners' time off.

Cleveland/Akron, Ohio Area

-Provided personalized interactions with our customers. Delivered excellent customer service while being courteous and knowledgeable of the full suite of AT&T products and services. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases, and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Cleveland Ohio

-Record all field events individually and in collaboration with team members and operate in-studio cameras as needed- Transcode and ingest all recorded content- Set up and break down television and lighting equipment- Encode and output videos for online platforms- Conduct bi-weekly assessments of production equipment and check production inventory- Color correct videos in DaVinci as needed- Research and acquire video elements such as stock footage, graphics, photos, voice-overs, music, and sound effects to edit long and short form videos as assigned

Cleveland, Ohio, United States

-Manage a group of 10 to 20 first and second grade students in the after school space, two days per week.Facilitate academic enrichment and homework help activities focused on building foundational skills in English Language Arts, Math, and ScienceLead and facilitate hallway transitions-Manage student arrival and dismissal policies Ensure safety standards and policies are implemented with fidelity -Hold students to a clear behavior management system, giving positive incentives to reward good behavior and issuing consequences as appropriateCommunicate student behavior issues and health concerns immediately with City Year staff (Team Leader, Impact Manager, and/or Community School Director). Accept and apply feedback from observations and coaching sessions-Attend orientation day, required trainings, and monthly team meetings with Community School Director

Bachelor Of Arts - Ba, Cinematography And Film/Video Production

High School Diploma, Film/Cinema/Video Studies