A senior role accountable for the creation and operation of the digital channel as LHV Bank develops and launches a new, direct to customer, app first current account and savings business.

A short-term, part time role as a Digital Advisor to the Society's Digital Advisory Panel.

A role in the Society’s Senior Leadership Team, based within the People Function, comprising leadership of People strategy change delivery, change portfolio and prioritisation, People Function resource and capacity planning, end to end colleague journey mapping and enhancement and accountability for HRIS / People Systems. - Led the successful implementation of Workday HCM (HR), decommissioning the previous system and migrating the full colleague database, delivered digitisation of People and HR processes.- Led the first phase of redesign of the Society’s head office to promote and support modern ways of working.

A role comprising several elements, including: strategy, mobile lead, security and authentication lead, management of function budget line and deputy to the Head of Digital.- Created and gained approval for the Society’s Digital Strategy, working with a broad range of senior stakeholders, underpinned by internal and external data and insights to support the Society’s overall strategy and corporate plan.- Led the delivery of the Society’s mobile app from conception and business case, through all implementation stages to project closure. Embedded operating structure for the long-term development and support of the app, including the transition from external agency to internal team. - Led the delivery of several enabling digital projects for the Society, including implementation of Digital Signage in the Branch Network and Wi-Fi across all of the Society’s locations.- As authentication lead, developed the Society’s Multi-Channel Customer Authentication Strategy, which gained approval from the Society ExCo and is now in delivery as part of the strategic change roadmap. Ongoing direction and SME guidance to the strategic steering group and delivery colleagues. - Heavily involved in the formation and growth of the Digital team from 2 to c.40 FTE, which saw consistent growth in digital originated customers, customer satisfaction and high levels of colleague engagement. - Created and led the Think Digital initiative to develop and embed a more digital culture within the Society. Outcomes included reprioritised change roadmaps and improved colleague engagement results.- Operated as a qualified coach and mentor to many colleagues across the Society, to support personal growth and the development of organisational talent.

Reporting to the Managing Director, supported the Guernsey-based bank in their Digital Banking transformation project.- Led the search and appointment of new core banking and online platform supplier, along with implementation partner, from early requirements through to project implementation stage. Following the creation of the project delivery team, took up a role as an SME to the project board, which continued until project completion.- Key deliverables included: SME guidance in strategy creation and solution definition, broad-scope requirements and business analysis, search, procurement and initiation of international vendors for strategic delivery and support, implementation of project operating structure.

Worked alongside an appointed external consultant to create and gain board approval of the Society’s first Digital Strategy, working with a wide range of internal teams and external partners, and heavily utilising internal and external data and insights.- Responsible for early implementation and governance structure of the strategy following main board approval.- Delivered several early symbolic initiatives and held lead role prior to the formation of the new Digital team.

Responsible for the running of all Society digital assets, social media, online performance and the execution and management of the digital marketing plan. - Led growth of team from 2 to 8, while developing the significance of digital within the business, which contributed to the creation of the Society’s CVP, Digital Strategy and the formation of the Digital and Digital Marketing teams.- Led the procurement and implementation of the Sitecore Web Content Management System (CMS). - Led the rebuild and launch of skipton.co.uk and skipton-intermediaries.co.uk on the new CMS.- Launched the Society’s social media channels, which gained industry recognition of the approach and tone of voice adopted at the time.

Leader of a part of the web development team, responsible for design, building and maintenance of all Society and group websites.- Implemented the Society’s online portal as part of project team.- Supported technical teams in architecture and infrastructure initiatives and maintenance.- Worked closely with teams in the Society and other group companies.