Running an award-winning independent boutique on behalf of the owner for three years.Responsible for all day-to-day duties, including maintaining store standards, opening/closing, cashing up, banking, customer service and dispatching online orders.Designing and implementing engaging displays in store through effective visual merchandising.Managing the social media accounts including designing and scheduling posts, as well as dealing with messages from customers.Managing stock levels and stock takes, including advising the owner of what products required ordering, and emerging trends from customer enquiries & online research.Planning rotas, supporting, training and managing a small team of lone workers.Designing and implementing in-store and online promotions. Offering customers a personal and positive shopping experience resulting in a high number of repeat customers from across the country.