Charles Wright Email & Phone Number

Okemos, Mi, Us

Detroit, Michigan, Us

Accountable for the product management for specific product(s) within JATO that supports the overarching product strategy. This incorporates the full product life cycle; product discovery, product delivery, in-life performance and end-of-life.• Be responsible for the evaluation of product investment opportunities for their product.• Create the appropriate level of business case / investment proposal for new product investments.• Work with other internal stakeholders to develop compelling value propositions for their product(s).• Determine what gets built and delivered to customers aligned to the strategic direction.• Create product road-maps for their product(s).• Be responsible for the performance of their product(s) in the marketplace.• Be responsible for the pricing of their product(s).• Be responsible for product investment decisions for their product(s) for entire product life-cycle to drive product performance; across product value, usability, feasibility and business viability:o Product value – will/do customers buy it and receive the anticipated value?o Product usability – are customers/users able to use the product as appropriate to their job?o Product feasibility – can the technology teams build it, is it technically perform-ant?o Business viability – does the product work across internal business areas/stakeholders appropriately?• Contribute pro-actively to the strategic product direction.• Collaborate with the wider product team and align and commit to that product vision and strategy.• Instill a “develop once, sell many” philosophy for their product.• Foster innovation in the team, products and processes to meet the current and future needs of the marketplace.• Collaborate with the Technology and Data teams to deliver on product investment decisions.• Collaborate with other business stakeholders to execute on the product value propositions for their product(s).

Pontiac, Michigan, Us

Capture clients needs and identify areas of assistance. Provide elite service with resolving clients concerns when loan is off track. Trouble shoot system errors while processing lock needs. Create and maintain a positive experience with internal and external clients. Assist in development of new system enhancements and automation process. Specify coaching opportunities to ensure transparency for products and procedures.

Pontiac, Michigan, Us

Pontiac, Michigan, Us

New York, Ny, Us

Recruited to launch new center in the Philippines and lead all training initiatives for a team of 134 offshore team members based on my previous work experience with Washington Mutual years earlier. Supervised both onshore and offshore representatives in the pre-foreclosure and pre-sale review which encompassed training and development, performance management, and execution of disciplinary action. Key Accomplishments Performed research and needs-analysis for training offshore team with the challenge of a language barrier and cultural differences. Designed training materials to suite/adapt targeted audiences on how to process U.S. foreclosures. Coordinated the production of training materials and delivered the training for 6 months in the Philippines. Identified and conducted train the trainer to certify other trainers in delivery of content. Developed measures to identify performance strength, such as: achievement tests, questionnaires, simulations, interviews and performance checklists Created a workflow analysis that included a review and audit structure to ensure error ratio was at 98%. In 2011, the team exceed the goal with an error ratio of 99.3%. Assisted in development of new Pre-foreclosure review processing system PFA Maintained professional relationship with over 300 Private Investors

Started and ran a professional processing company. Managed all aspects of operations: business development, marketing and finance, and human resources. Key Accomplishments Built client base to 200 clients processing over $60 million a month. Assisted with creations of Situs development project

New York, Ny, Us

Assisted in the reduction of operational losses by controlling and reducing pricing variances. Effectively coached a team of 25 Pricing Specialists and supported the deployment of the Retail and Wholesale Centralized Lock Desks.Key Accomplishments Created and maintained positive relationships with internal and external business partners  Successful Deployment of centralized Lock Desk  Designed pricing manual procedures