Chief Operating Officer
Current• Directed daily operations, achieving a 25% reduction in bid time and a 15-20% increase in bid accuracy.Implemented project management software, cutting construction time by 15-20% and doubling jobcosting accuracy, significantly outperforming competitors.• Oversaw a team of 40+, fostering a collaborative and high-performance environment that resulted ina retention rate of over 97% over four years, with only one employee departure.• Implemented key software and automated processes, raising scalability from a $10 million to a $50-75million capacity. Enhanced the sales process, boosting visibility into the sales pipeline and significantlyincreasing client experience metrics.• Enhanced financial transparency, enabling agile responses to COGS fluctuations, material costescalations, and supply chain adjustments, while quantifying the impact of key operational changes formore nimble decision-making.• Expanded bidding on large-scale projects, driving an increase in project conversion rates from 25-30%to 40-45%, substantially boosting sales growth and revenue potential.• Identified and developed strategic plans to open multiple new revenue streams, diversifying thebusiness portfolio and driving sustainable growth across key market segments.• Launched BambooHR and automated surveys to track and enhance workforce satisfaction, withtargeted initiatives aimed at improving retention and morale in a rapidly scaling environment.• Established rigorous quality control standards, significantly reducing warranty rates across bothcompanies and enhancing client satisfaction through consistently high workmanship.Key Achievements:• Achieved a 217% increase in annual revenue.• Optimized business processes to allow for scalable, smart growth.• Reduced operational costs by 16%.