Wes (Christopher) Shoup, Csm Email & Phone Number

Cicero, Illinois, Us

Los Angeles, California, Us

Took on various contracts through my network during a turbulent job market, while looking for my next fulltime, permanent opportunity.● Confidential VC Company: Contracted during parental leave of a Senior Recruiter at a VC with 1000+ portfolio companies, assisting in building talent pipelines, hiring, and advising for startups in growth stage (part-time, 4+ months)○ Presented 50+ candidates across Engineering, Product, Ops, Finance, and Sales within first 3 months to over 25 different portfolio companies○ Advised newly-raised Series-A SaaS company on headcount, hiring budget, and revamped interview processes■ Saved $500k+ by eliminating unnecessary hires and removing the need for agency assistance/fees■ Reduced time-to-hire by more than a month● Advice Group: Family-owned consultancy for marketing “get away” destinations and creating new travel experiences (part-time, ongoing)○ Worked with multiple clients on seasonal growth hiring trends and more efficient interviewing processes for high-volume recruiting

Austin, Texas, Us

Series-B child literacy and monthly book subscription startup. Part of ~10% RIF due to business outlook in looming recession. • Assisted in hiring multiple members of the Software Engineering and IT team in less than 3 months• Created new interview training course and process to prepare new interviewers, increase the diversity of interview panels, and improve the quality of interviews while ensuring equity across various roles• Reviewed, revised, and documented new interview processes to emphasize equity, efficiency, quantifiable effectiveness• Built new candidate interview guides to better prepare applicants and improve the candidate experience

Austin, Texas, Us

Series-A home-based medical testing and healthtech startup. Part of ~25% RIF due to slow down in sales and partnerships.• Sole Talent Acquisition resource, promoted during time of rapid growth after spending ~$150k in recruiting agency fees in the preceding 6 months• 20+ fulltime and contract hires in the first year, with a ~94% offer acceptance rate, averaging just over 5 weeks in time-to-fill, and a ~95% retention rate, resulting in more than doubling the size of FTEs in the company• Hired 10 people within the first 3-4 months with a 100% acceptance rate• Collaborated and recruited across Engineering, Product, CX, Ops, F&A, Marketing, and Executive teams• Completely rebuilt all hiring and interviewing processes, leading to a +65 NPS score from a newly implemented candidate survey to qualitatively capture and quantitatively measure the candidate experience• Wrote the entirety of imaware’s Diversity, Equity, and Inclusion (DEI) policy in the first official Employee Handbook• Spearheaded all new employee onboarding activities, managing a transition to a new IT provider for remote/onsite employee setup, and curating 1-2 days of orientation meetings to set team members up for success• Became the sole member of the People & Culture organization after the Head of P&C left in May 2022, taking over all company-wide events, monthly Town Halls, employee recognitions (birthdays and anniversaries), office management, and fielding ad-hoc HR questions and requests

Austin, Texas, Us

• Managed 3+ client accounts to deliver COVID testing services, accruing over $10M+ in contracts and deliverables• Spearheaded new testing program for Fortune 500 client, netting $80k+/month in revenue

Laid off from PetDesk due to fears over the impact of the COVID-19 pandemic at the startup. Used this time to become a Certified Scrum Master (CSM), as well as relocate from San Diego, CA to Austin, TX.

San Diego, California, Us

Series-B Software-as-a-Service (SaaS) and mobile app startup for veterinary clinics and pet parents. Part of ~10% RIF due to COVID concerns. • Promoted into “stretch role” in Nov. 2019 as Scrum Master for the Support and Internal Tools software dev team of 3 Engineers, 1 QA dev, and 1 Product Owner• Implemented new Scrum/Agile practices, which increased support tickets meeting SLA from 90% to 98% ( goal of 95%) within 3 months, tackling an unprecedented number of inbound tickets and new development story points in Jira• Led the implementation and technical integration of a product analytics tool (Pendo) into our web and mobile products• Drove documentation of all business processes in Salesforce, NetSuite, Zuora, etc. using LucidChart and Smartsheet• Led the research, implementation, and complete project management of a new Applicant Tracking System (Greenhouse)• Documented all Recruiting/Talent Acquisition processes and best practices before transitioning full time in March 2020

San Diego, California, Us

• Drove over 100% headcount growth within 1 year of series-B raise, expanding from approximately 40+ employees to 80+ as the sole Recruiter and primary point of contact for all matters related to Talent Acquisition• Saved the company approximately $300k+ in external recruiting fees• Directly sourced and recruited multiple members of the Product and Engineering teams using LinkedIn Recruiter, including the Director of Engineering, Senior Product Manager, and at least 3 Senior Software Engineers• Assisted and continuously reported on all hiring throughout the organization in Engineering, Product, Marketing, Finance, Customer Success, and Sales, at every level from entry-level interns, to VP- and Director-level hiring

San Diego, California, Us

Due to delays in funding and a resulting pause on major hiring, I took on further responsibilities–in addition to my recruiting duties–to manage a unique funnel of sales leads.• Called and resolved 75-150 inbound “organic” leads per week, converting roughly 5% to qualified leads• Built, tested, and refined automated email campaigns to veterinary clinics in order to raise product awareness and convert to qualified leads, directly leading to multiple sales• Met with numerous stakeholders from sales, customer support, and product teams to establish objectives and key results• Due to the success of the project, spearheaded the creation of a new hybrid sales position to manage this lead source

San Diego, California, Us

• Sourced, engaged, screened, and profiled over 600 technology candidates, focusing primarily on software engineering• Successfully managed the hiring process with primary technical skillsets in, but not limited to the Microsoft stack (.NET, C#, SQL), Java, Android, JavaScript (Node, Angular, React), Linux, Windows, iOS, Big Data (Hadoop), etc.• Generated over $125k in personal gross profits through the preparation, management, and hiring of dozens of highly-qualified candidates• Engaged numerous hiring managers to develop new client business, successfully negotiating contracts over 3% above the San Diego market rate for staffing firms• Advised and consulted hiring managers on their talent needs, job descriptions, interview processes, and market trends, successfully guiding them through their talent acquisition lifecycle• Updated Salesforce CRM frequently with candidate/client information• Organized, wrote, and presented at multiple events in the San Diego technology community, including San Diego JavaScript User Group, Girls in Tech San Diego, Blacks in Tech, Proven Recruiting Blog, and moreCommunity Events:• Conceived, organized, and hosted the “Job Search and Interviewing Workshop” with San Diego Girls in Tech and San Diego Women Who Code—May 2018• Presented “Resume and LinkedIn Do’s and Don’ts” for Sony’s Hidden Gems Veteran’s Career Workshop—Nov. 2017• Presented “What do Recruiters and Employers Look for?” for Girls in Tech Hacking for Humanity Hackathon—Oct. 2017• Conceived, organized, and hosted the “Job Seekers Workshop” with the San Diego JavaScript User Group—May 2017

• Conducted warm calling to established donors, successfully generating an additional $3k+ in campaign donations• Organized spreadsheets detailing donor information, prioritizing those of the greatest potential

Cedar Rapids, Ia, Us

• Recruited and interviewed prospective student callers, created new training strategies and materials, and led new-hire and ongoing training sessions• Monitored calls of student fundraisers and utilized successful coaching techniques, improving the quality and outcomes, and generating close to $1M in support• Analyzed and compiled statistical results and effectively summarized highlights and challenges in regular reports to demonstrate progress• Authored articles in university-wide publications and featured in promotional videos to represent fundraising mission• Assumed added responsibilities through multiple manager turnovers

Cedar Rapids, Ia, Us

• Communicated with alumni, parents and friends of UCSD, raising financial support for the university, updating client database, and providing news and event invitations• Successfully persuaded donors to personally collect over $85k for the school and its affiliates• Awarded Employee Caller of the Month for January 2013 and November 2013

Northridge, Ca, Us

• Conducted research on major/minor donors, targeting highest potential and briefing development officers• Planned and hosted events to build more personal relationships with alumni and friends• Wrote articles, news blurbs and social media campaigns to further the image of the institution and the fundraising goals of Advancement and Annual Giving

Bachelor Of Arts (B.A.), Political Science, Concentration In International Relations. Double Minor In History And Philosophy

Education record