Charles Stuart Email and Phone Number
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With over 25 years of experience in the hospitality industry, I am a seasoned professional known for my ability to drive results and revitalize underperforming hotels. My career has been dedicated to unlocking opportunities that enhance revenue, build customer loyalty, and maximize profitability. I have a wealth of experience with new construction projects, brand conversions, and property renovations across twelve different brands and independent properties.hospitalitychampion.com โข hospitalitysage.com โข iFixBrokenHotels.com โข www.hotelmanagement.guruAs an Accounting & Operations Manager for a shared-services organization, I support two distinct brands that focus on enhancing the quality of life for those approaching or in retirement. At AlerStallings, we provide Elder Care Law and Estate Planning services with a compassionate approach, ensuring families can preserve their assets and secure care. At Golden Reserve, we offer comprehensive financial strategies to protect retirees from financial risks, ensuring they can enjoy a secure and fulfilling retirement. Our holistic approach brings all necessary services under one roof, prioritizing the unique needs of our clients.In addition to my primary role, I continue to pursue my passion as a freelance consultant in the hospitality and service industry. Through Ambedo Hospitality, I work with clients to transform their businesses, enhancing both guest and team member experiences. I am committed to leadership that inspires excellence and look forward to connecting with professionals who share a passion for hospitality. Discover more about my work and interests at:AmbedoHospitality.com โข thehospitalityexperts.com โข ExcelToolsforHotels.com
As Advisors Group
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Accounting & Operations ManagerAs Advisors Group Jul 2022 - PresentDrive operational excellence and fiscal management across the company's diverse businesses. Lead the Operations team and provide strategic support to Accounting, ensuring the seamless execution of daily business activities. Oversee all IT services and systems, CRM development, and procurement processes to enhance performance across all functions. Deliver financial insights and support through comprehensive budgeting, forecasting, and reporting, aiding informed strategic decision-making.
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Accounting & Operations ManagerGolden Reserve Jul 2022 - PresentDublin, Ohio, Us -
Accounting & Operations ManagerAlerstallings Jul 2022 - PresentColumbus, Ohio, Us -
President | Principal ConsultantAmbedo Hospitality Dec 2016 - PresentColumbus, Oh, UsAt Ambedo Hospitality, I lead a dedicated team of professionals focused on elevating the hotel and service industry. As a trusted advisor and consultant, I specialize in transforming knowledge and innovative ideas into actionable strategies that enhance the customer experience, build strong team cultures, and develop effective leadership. Our consulting group partners with clients to maximize performance, offering tailored solutions that drive growth, optimize operations, and maintain a competitive edge.We are passionate about uncovering the unique elements that distinguish an extraordinary guest experience. My role involves providing strategic direction, leveraging industry expertise, and delivering frameworks and tools that empower our clients to excel. At Ambedo Hospitality, we believe in the wonder of hospitality and are committed to helping our clients create memorable, epic moments that stand out in the competitive landscape. -
Substitute TeacherEducational Service Center Of Central Ohio Sep 2020 - Aug 2022Columbus, Oh, UsAvailable on an "as-needed" basis to provide teaching services and educational support to grades K-12 in the absence of a regular district employee. Create a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students assigned. -
Senior Director Of OperationsColumbus Hospitality Management Nov 2021 - Jun 2022Columbus, Oh, UsProvided leadership and operational support over a portfolio of eight hospitality assets. Worked with general managers and property teams to provide the best possible experience for our guests and team members while trying to achieve revenue and profitability goals. -
General ManagerHotel Equities May 2021 - Nov 2021Alpharetta, Georgia, UsDOUBLETREE by HILTON COLUMBUS DUBLINLed the pre-opening of a 174-room upscale hotel, overseeing recruitment, training, brand alignment, and the development of sales and marketing strategies. Managed the operational ramp-up, ensuring a smooth transition to full operation and setting a foundation for profitability and guest satisfaction.โข Served as task force manager of the Homewood Suites Columbus Polaris during GM transition -
General ManagerCrescent Hotels & Resorts Sep 2020 - Apr 2021Fairfax, Virginia, UsHAMPTON INN & SUITES COLUMBUS-EASTON AREALed the operation of a 145-room focused-service hotel including responsibility over sales, marketing, human resources, and accounting.โข Successfully stabilized operations of a distressed hotel in a challenging market, navigating ownership transition and management company changes to restore stability and improve performance. -
Regional Director Of OperationsEmerald Hospitality Associates, Inc. Dec 2019 - Jun 2020Westlake, Ohio, UsProvided leadership and operational support across a region of 11 hotels that generated over $43 million in total revenue and 35% controllable profit. Worked with general managers and property teams to provide the best possible experience for our guests and team members while trying to achieve revenue and profitability goals.โข Improved GOP flow-thru of 20% by introducing new tools and procedures that measured forecast accuracy and tracked key performance metricsโข Designed several internal branding initiatives to better communicate the company identity and share the culture across a portfolio of 26 hotelsโข Led initiatives to support hotels through the COVID19 pandemic and set them on a path towards recovery -
General ManagerMcr Development Llc Apr 2018 - Dec 2019New York, New York, UsHILTON GARDEN INN COLUMBUS-DUBLINLed a team of 25-30 associates in the operation of a 100-room full-service hotel.โข Increased YTD RevPAR Index by 2.7% to 118.9 (Dec 2018)โข Maintained YTD RevPAR Index of 115.3 (Nov 2019) โ Ranked 2 of 7โข Managed $250K Capital Project to replace guestroom tile throughout the buildingโข Served as a beta-test hotel for several brand initiatives -
Independent ContractorHilton Dec 2016 - Apr 2018Mclean, Va, UsServed as an agency partner to manage and lead projects on behalf of brand leadership. Monitored and maintained progress of assigned projects to ensure timely schedule and budget goals were met or exceeded.โข Supported the launch of several new product initiatives including selection of new uniforms and launch of the Hilton Garden Inn Welcome treat (Product Management Group)โข Updated and redesigned the daily webinar content and self-help support resources used by hotel team members (Focused Service & All Suites brand team)โข Revamped the HGI Food & Beverage Champion Program (Hilton University team) -
Director, Brand Performance SupportHilton Apr 2012 - Nov 2016Mclean, Va, UsLed consultative support for over 140 Hilton Garden Inn hotels across the Northern region, collaborating with owners, management, and teams to implement initiatives that drive revenue, encourage loyalty, and increase profitability. Conducted and presented workshops with audiences up to 200 attendees.โข Only region with a year-over-year increase in Loyalty, Overall Service, and Overall Experience (2016)โข Recognized with 14 of the Top 27 Brand Success Award Winners for 2016โข Supported 24 New Hotel Openings with a success rate of 90% reaching ramp-up within 7-monthsโข Developed the Trusted Advisor Consultation Toolkit, providing framework for all consultative effortsโข Led the Instructional Design for the relaunch of the Ultimate Service Improvement Program
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Manager, Brand Performance SupportHilton May 2011 - Apr 2012Mclean, Va, UsServed as the Hilton Garden Inn brand advocate with our Advice Team to educate them on the tools and resources unique to the brand, with goal of reducing or eliminating the need for escalation. Served as the final level of support when challenges were escalated for additional support. Served as a project manager for the Team on initiatives that cross all or multiple regions, in order to streamline processes or communications.
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Manager, Pulse (Brand Analytics)Hilton Jun 2009 - May 2011Mclean, Va, UsLed the formation of a new internal team called Pulse, which developed tools that analyze and measure operational metrics and various key performance indicators. The Pulse Team would eventually support Hilton's Focus Service and All Suites brands; and even further go on to become an Enterprise solution for all brands.
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Manager, Brand Performance SupportHilton Aug 2006 - Jun 2009Mclean, Va, UsProvided strategic consultative support to approximately 120 Hampton hotels across Iowa, Missouri, Arkansas, Louisiana, Kansas, and Oklahoma focusing on enhancing sales, revenue, product, service, and overall business performance. Served as first point of contact for general managers and hotel teams educating them on the many tools and resources that come with being a part of the Hilton portfolio.
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General ManagerHersha Hospitality Management Mar 2006 - Aug 2006Philadelphia, Pennsylvania, UsHOLIDAY INN EXPRESS & SUITES BOSTON-CAMBRIDGELed a team of 25-30 associates in the operation of a 112-room limited-service hotel.โข Increased total revenue by 36% (year-over-year) compared to the Competitive Set at only 19%โข Captured a YTD RevPAR Index of 113.6 (August 2006) compared to 99.4 the prior year โข Increased service scores by 10 points within 4 months; earning the hotel formal recognition as one of the Most Improved in the system and pulling the property out of quality defaultโข Delivered hotel asset as part of a sale to new ownership and retained by new management -
General ManagerRemington Hotels Nov 2005 - Mar 2006Dallas, Tx, UsHOLIDAY INN EXPRESS & SUITES BOSTON-CAMBRIDGEโข Delivered hotel as part of a sale to new ownership and retained by new management -
General ManagerParamount Hotel Group Jun 2005 - Nov 2005Fairfield, New Jersey, UsHAMPTON INN BOSTON-PEABODYLed a team of 25-30 associates in the operation of a 121-room limited-service hotel. -
Director Of Operations (Multi-Unit)Park Lodge Hotel Group Nov 1999 - Apr 2005COURTYARD by MARRIOTT BOSTON-WALTHAMHOLIDAY INN EXPRESS BOSTON-WALTHAMHOME SUITES INN of BOSTON-WALTHAMDirected the overall operation of the companyโs three Boston area properties, including front desk, housekeeping, engineering, food and beverage, banquets, reservations, and revenue departments. Represented the hotel, as general manager, and acted as the main contact with the respective brand group. Worked closely with other department heads to ensure that brand and company standards were met or exceeded.โข Increased total revenue by 12%, making the company a $9.4 million operation (2004)โข Achieved 40% GOP (combined properties) while controlling guest and employee satisfactionโข Earned a 2004 Marriott Select Service Diamond Hotel Award and Hotel of the Year nominationโข Earned four Marriott Performance Awards in 2003, including the Platinum Circle for highest Overall Satisfaction and Brand Champion for having the strongest impact on the brandโข Created and established one centralized call center to handle reservations at all three propertiesPositions held during tenure include: - Hotel Property Manager - Assistant General Manager - Director of Revenue Management - Director, Front Office Operations - Front Office Manager -
Front Desk ManagerStarwood Hotels & Resorts Worldwide, Inc. Oct 1998 - Nov 1999Stamford, Ct, UsWESTIN WALTHAM-BOSTONManaged Front Desk operation of a 346-room, AAA-rated Four-Diamond hotel. Serviced the wants and needs of all guests by demonstrating ability to handle and resolve guest issues and complaints. Supervised Front Desk, PBX, and Bell staff of 20-25, scheduling work hours, breaks, and productivity. -
Senior Health & Safety InstructorAmerican Red Cross Apr 1996 - Oct 1998Washington, Dc, UsServed as an instructor of American Red Cross Health and Safety educational courses to local business and community groups. At the time, American Red Cross of Massachusetts Bay was the 10th largest chapter in the country, servicing more than 2 million people in over 79 towns and cities.โข Staff Instructor of the Month for June 1997โข Mentored less experienced and newer staff to the professional standards of the Red Crossโข Proctored Massachusetts State Nurses Aid Test (NAT exam)
Charles Stuart Skills
Charles Stuart Education Details
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Bentley UniversityManagement -
Cornell UniversityHospitality Management
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Xavier High School
Frequently Asked Questions about Charles Stuart
What company does Charles Stuart work for?
Charles Stuart works for As Advisors Group
What is Charles Stuart's role at the current company?
Charles Stuart's current role is Operational Excellence ๐น Productivity Specialist ๐น Employee & Customer Experience ๐น Hospitality Sage.
What is Charles Stuart's email address?
Charles Stuart's email address is cw****@****ail.com
What is Charles Stuart's direct phone number?
Charles Stuart's direct phone number is +190137*****
What schools did Charles Stuart attend?
Charles Stuart attended Bentley University, Cornell University, Xavier High School.
What are some of Charles Stuart's interests?
Charles Stuart has interest in Poverty Alleviation, Children, Disaster And Humanitarian Relief.
What skills is Charles Stuart known for?
Charles Stuart has skills like Leadership, Tourism, Team Building, Yield Management, Accounting, Adobe Acrobat, Sales, Meeting Planning, Restaurant Management, Front Office, Data Analysis, Forecasting.
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