Charles Stuart Email & Phone Number

Drive operational excellence and fiscal management across the company's diverse businesses. Lead the Operations team and provide strategic support to Accounting, ensuring the seamless execution of daily business activities. Oversee all IT services and systems, CRM development, and procurement processes to enhance performance across all functions. Deliver.

Dublin, Ohio, US

Columbus, Ohio, US

Columbus, OH, US

At Ambedo Hospitality, I lead a dedicated team of professionals focused on elevating the hotel and service industry. As a trusted advisor and consultant, I specialize in transforming knowledge and innovative ideas into actionable strategies that enhance the customer experience, build strong team cultures, and develop effective leadership. Our consulting.

Columbus, OH, US

Available on an "as-needed" basis to provide teaching services and educational support to grades K-12 in the absence of a regular district employee. Create a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students assigned.

Columbus, OH, US

Provided leadership and operational support over a portfolio of eight hospitality assets. Worked with general managers and property teams to provide the best possible experience for our guests and team members while trying to achieve revenue and profitability goals.

Alpharetta, Georgia, US

• DOUBLETREE by HILTON COLUMBUS DUBLINLed the pre-opening of a 174-room upscale hotel, overseeing recruitment, training, brand alignment, and the development of sales and marketing strategies. Managed the operational.
• Served as task force manager of the Homewood Suites Columbus Polaris during GM transition

Fairfax, Virginia, US

• HAMPTON INN & SUITES COLUMBUS-EASTON AREALed the operation of a 145-room focused-service hotel including responsibility over sales, marketing, human resources, and accounting.
• Successfully stabilized operations of a distressed hotel in a challenging market, navigating ownership transition and management company changes to restore stability and improve performance.

Westlake, Ohio, US

• Provided leadership and operational support across a region of 11 hotels that generated over $43 million in total revenue and 35% controllable profit. Worked with general managers and property teams to provide the best.
• Improved GOP flow-thru of 20% by introducing new tools and procedures that measured forecast accuracy and tracked key performance metrics
• Designed several internal branding initiatives to better communicate the company identity and share the culture across a portfolio of 26 hotels
• Led initiatives to support hotels through the COVID19 pandemic and set them on a path towards recovery

New York, New York, US

• HILTON GARDEN INN COLUMBUS-DUBLINLed a team of 25-30 associates in the operation of a 100-room full-service hotel.
• Increased YTD RevPAR Index by 2.7% to 118.9 (Dec 2018)
• Maintained YTD RevPAR Index of 115.3 (Nov 2019) – Ranked 2 of 7
• Managed $250K Capital Project to replace guestroom tile throughout the building
• Served as a beta-test hotel for several brand initiatives

Mclean, VA, US

• Served as an agency partner to manage and lead projects on behalf of brand leadership. Monitored and maintained progress of assigned projects to ensure timely schedule and budget goals were met or exceeded.
• Supported the launch of several new product initiatives including selection of new uniforms and launch of the Hilton Garden Inn Welcome treat (Product Management Group)
• Updated and redesigned the daily webinar content and self-help support resources used by hotel team members (Focused Service & All Suites brand team)
• Revamped the HGI Food & Beverage Champion Program (Hilton University team)

Mclean, VA, US

• Led consultative support for over 140 Hilton Garden Inn hotels across the Northern region, collaborating with owners, management, and teams to implement initiatives that drive revenue, encourage loyalty, and increase.
• Only region with a year-over-year increase in Loyalty, Overall Service, and Overall Experience (2016)
• Recognized with 14 of the Top 27 Brand Success Award Winners for 2016
• Supported 24 New Hotel Openings with a success rate of 90% reaching ramp-up within 7-months
• Developed the Trusted Advisor Consultation Toolkit, providing framework for all consultative efforts
• Led the Instructional Design for the relaunch of the Ultimate Service Improvement Program

Mclean, VA, US

Served as the Hilton Garden Inn brand advocate with our Advice Team to educate them on the tools and resources unique to the brand, with goal of reducing or eliminating the need for escalation. Served as the final level of support when challenges were escalated for additional support. Served as a project manager for the Team on initiatives that cross all.

Mclean, VA, US

Led the formation of a new internal team called Pulse, which developed tools that analyze and measure operational metrics and various key performance indicators. The Pulse Team would eventually support Hilton's Focus Service and All Suites brands; and even further go on to become an Enterprise solution for all brands.

Mclean, VA, US

Provided strategic consultative support to approximately 120 Hampton hotels across Iowa, Missouri, Arkansas, Louisiana, Kansas, and Oklahoma focusing on enhancing sales, revenue, product, service, and overall business performance. Served as first point of contact for general managers and hotel teams educating them on the many tools and resources that come.

Philadelphia, Pennsylvania, US

• HOLIDAY INN EXPRESS & SUITES BOSTON-CAMBRIDGELed a team of 25-30 associates in the operation of a 112-room limited-service hotel.
• Increased total revenue by 36% (year-over-year) compared to the Competitive Set at only 19%
• Captured a YTD RevPAR Index of 113.6 (August 2006) compared to 99.4 the prior year
• Increased service scores by 10 points within 4 months; earning the hotel formal recognition as one of the Most Improved in the system and pulling the property out of quality default
• Delivered hotel asset as part of a sale to new ownership and retained by new management

Dallas, TX, US

• HOLIDAY INN EXPRESS & SUITES BOSTON-CAMBRIDGE
• Delivered hotel as part of a sale to new ownership and retained by new management

Fairfield, New Jersey, US

HAMPTON INN BOSTON-PEABODYLed a team of 25-30 associates in the operation of a 121-room limited-service hotel.

• COURTYARD by MARRIOTT BOSTON-WALTHAMHOLIDAY INN EXPRESS BOSTON-WALTHAMHOME SUITES INN of BOSTON-WALTHAMDirected the overall operation of the company’s three Boston area properties, including front desk, housekeeping.
• Increased total revenue by 12%, making the company a $9.4 million operation (2004)
• Achieved 40% GOP (combined properties) while controlling guest and employee satisfaction
• Earned a 2004 Marriott Select Service Diamond Hotel Award and Hotel of the Year nomination
• Earned four Marriott Performance Awards in 2003, including the Platinum Circle for highest Overall Satisfaction and Brand Champion for having the strongest impact on the brand
• Created and established one centralized call center to handle reservations at all three propertiesPositions held during tenure include: - Hotel Property Manager - Assistant General Manager - Director of Revenue.

Stamford, CT, US

WESTIN WALTHAM-BOSTONManaged Front Desk operation of a 346-room, AAA-rated Four-Diamond hotel. Serviced the wants and needs of all guests by demonstrating ability to handle and resolve guest issues and complaints. Supervised Front Desk, PBX, and Bell staff of 20-25, scheduling work hours, breaks, and productivity.

Washington, DC, US

• Served as an instructor of American Red Cross Health and Safety educational courses to local business and community groups. At the time, American Red Cross of Massachusetts Bay was the 10th largest chapter in the.
• Staff Instructor of the Month for June 1997
• Mentored less experienced and newer staff to the professional standards of the Red Cross
• Proctored Massachusetts State Nurses Aid Test (NAT exam)

Bachelor Of Science - Bs, Management

Master Certificate, Hospitality Management

Education record