Charles Thompson, Shrm Scp Email and Phone Number
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I am an experienced Senior HR Leader with a proven track record of driving value, efficiencies, and innovation in the information technology and services industry. I've worked with teams to revolutionize the HR landscape by harnessing the power of data and innovation. With an unwavering commitment to excellence and a global perspective, I consistently deliver game-changing results that propel organizations to new heights. Key Achievements:-Developed an automated HR Analytics Dashboard, reducing data processing time by 40% and improving decision-making accuracy by 25%, (Runner up 2024 HR Innovation Engage Awards – UK)-Streamlined global people leader data access, resulting in a 30% increase in data utilization and a 20% reduction in ad-hoc report requests.-Implemented an Employee Attrition Root Cause Analysis process, identifying key drivers of turnover and implementing targeted retention strategies that reduced attrition by 15%.-Created a core Cost of Attrition Calculation, enabling HR and Finance to accurately assess the financial impact of turnover and make data-driven decisions.-Served as a keynote speaker at the prestigious "The Future of Payroll" summit in 2020 and 2023, sharing insights on payroll innovation and best practices with an audience of 500+ industry professionals.-Designed and implemented an ad-hoc geo solution for payroll continuity during a major outage, ensuring timely and accurate payment to 3,000+ employees across 12 countries.My expertise extends beyond HR analytics and payroll. With experience in operations and leader development I am skilled in cross-functional project management, policy and procedure development, and global operations management. With wide ranging certifications in #EXDesign, #SHRM-SCP, #SafeZone, and #SixSigma, I bring a versatile skill set and a commitment to continuous improvement to every project.I have been honored to speak to audiences of 500+ industry professionals as a keynote \at the esteemed "The Future of Payroll" summit in 2020 and 2023. The insights on payroll innovation and best practices sparked meaningful conversations and change which has reshaped the landscape.If you're looking for a strategic HR partner who can deliver measurable results and drive organizational success, let's connect. I'm always eager to explore new opportunities and collaborate with like-minded professionals in the HR space.
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Vice President Human ResourcesSimutech Group - Ansys Apex PartnerRochester, Ny, Us
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Avp Hr Business Partner: Technology & Innovation, Business Development, Marketing, & HealthcareSutherland Oct 2023 - PresentPittsford (Rochester), Ny, UsAs a Human Resource Business Partner (HRBP) specializing in the Technology and Innovations Group, Marketing, Healthcare, and Business Development, I play a pivotal role in driving organizational success and transformation. This multifaceted position combines strategic HR leadership with an in-depth understanding of the unique needs and challenges of various departments within our organization.Key Responsibilities:Strategic Partnership: Collaborate closely with senior leaders and executives within the Technology and Innovations Group, Marketing, Healthcare, and Business Development to align HR strategies with business objectives.Talent Management: Develop and implement talent acquisition and retention strategies that ensure the right talent is in place to support departmental goals.Organizational Development: Contribute to the development and execution of department-specific HR initiatives, such as training, leadership development, and succession planning.Employee Relations: Address employee concerns, conflicts, and provide guidance to create a positive and productive working environment.Change Management: Act as a change agent, driving initiatives related to innovation, transformation, and growth, and assisting in navigating the human side of change.Performance Management: Implement performance management processes that evaluate employee performance, foster development, and align with organizational goals.Compensation and Benefits: Collaborate with HR specialists to ensure that compensation and benefits packages are competitive and aligned with industry standards.Diversity and Inclusion: Promote diversity and inclusion within the workplace by developing strategies to build diverse teams and foster an inclusive culture. -
Sr. Director, Global Hr Transformation And ExecutionSutherland Sep 2022 - Nov 2023Pittsford (Rochester), Ny, UsGlobal HR Transformation & Execution Sr. Director is responsible for building strong key relationships with partners to coordinate activities, drive action and support organizational change. In this role I work two in box with HR Leadership Teams to build strong key relationships with internal customers to drive performance and efficiency within a specific project and/or a bundle of projects. The position requires executive disposition, and an ability to navigate the world of operations, technology, digital, finance and human resources seamlessly and at scale. Support GPO initiatives: o Drive strategic agenda alignment. o Deliver and drive overall value and people roadmap. o Design and implement EX Enhancement Programs. o Track new project and change requests. Strategy: o Project Management/Growth Roadmap Ensure the right initiatives are undertaken Objectives are clearly articulated Actions appropriately assigned Target dates are set Hold team members accountable for their assigned deliverables o Leadership participation in the consideration, formulation, and execution of Practice priorities Strategies Programs to achieve the HR transformation agenda. Solutions – Program Execution/Centralized Communications:o Establish and maintain innovative and transformative solutions allowing for effective communication cadence, operating processes, and governance. o Operate in a direct and transparent fashion. o Effectively communicate to forge strong working relationships within HR team and across Sutherland.
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Geo Director Human ResourcesSutherland Oct 2020 - Sep 2022Pittsford (Rochester), Ny, Us• Led the digitalization of Geo Human Resources analytics.• Supported Healthcare, Telecom, and Technology Verticals as Human Resource Business Partner.• Managed complex and difficult HR Projects cross-functionally.• Managed and led a team of HR Managers and Generalists.• Certified Safe Zone Diversity, Inclusion and Equity Train the Trainer.• Acts as the performance improvement driver and positive change management.• Challenges the organizational structure of the internal client and proposes changes.• Develops HR team members as they become HR Business Partners.
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Sr. Human Resource ManagerSutherland Nov 2016 - Oct 2020Pittsford (Rochester), Ny, Us• Lead the HR Operations in +1000 employee site.• Partner with business leaders to build strong relationships internally and externally.• Manage HR Projects cross-functionally.• Manage and lead employee retention efforts.• Act as the performance improvement driver and provokes positive changes.• Assist in designing succession plans for key stakeholders.• Challenge the organizational structure to promote healthy change management.
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Americas-Head Of Employee RetentionSutherland Dec 2004 - Oct 2016Pittsford (Rochester), Ny, Us• Microsoft Outbound Sales – 2004-2005• Business Development Manager Hospitality and Travel Vertical – 2005• Microsoft Territory Sales Manager – 2005-2006• Master Coach AT&T DMDR Sales – 2006-2010• Operations Manager AT&T DMDR US/CA – 2008-2010• New Logo Launch-Philippines – 2006• Account Manager AT&T MSS – 2008-2012• Sr. Account Manager AT&T eCom US/Philippines- 2012-2014• Sr. Account Manager Stub Hub US/Jamaica – 2013-2016• Sr. Account Manager AT&T PCM – 2014-2016
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OwnerBeyond Strength Inc. Jan 2012 - Jan 2016Certified Personal Trainer, Group Fitness Instructor and Sports Nutritionist. Created functional fitness training across a broad spectrum of age ranges and physical capabilities specializing in: weight loss, rehabilitation, competition preparation and lifestyle modification. Managed annual budget, monthly forecasting and monthly operations. Created all marketing, promotion and sales initiatives to reach multiple, diverse populations.
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Assistant Gm/General ManagerHampton Inn Jan 2001 - Nov 2004Mclean, Virginia, UsOversaw daily operations for professional teams including sales managers, front office managers, chief engineers, housekeeping managers, assistant general managers and all HR duties. Lead weekly meetings discussing attrition vs retention, sales conversion and system outages. Managed annual budget, monthly forecasting and monthly operations/sales review for leadership. Assisted sales manager on 80% of outside sales calls, ensure proper generation of contract agreements with national businesses. Train staff in all operational skills involved in running a limited service hotel ranging from basic sales skills to leadership skills. Ensure that all Hilton mandated metrics were met or exceeded on a daily basis. Attend monthly/quarterly/annual business operation reviews. -
Assistant Banquet ManagerFour Points By Sheraton Jan 1997 - Dec 2001Ensure proper staffing for all events. Worked as a liaison between sales department and clients. Ensure proper set up and break down of event rooms in a timely fashion. Manage staff of 35 individuals. Functioned as Bell Captain ensuring that all transportation needs of top airlines and visiting organizations were met.
Charles Thompson, Shrm Scp Skills
Charles Thompson, Shrm Scp Education Details
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Monroe Community CollegeEnvironmental Science -
Ej WilsonGeneral-High School
Frequently Asked Questions about Charles Thompson, Shrm Scp
What company does Charles Thompson, Shrm Scp work for?
Charles Thompson, Shrm Scp works for Simutech Group - Ansys Apex Partner
What is Charles Thompson, Shrm Scp's role at the current company?
Charles Thompson, Shrm Scp's current role is Vice President Human Resources.
What is Charles Thompson, Shrm Scp's email address?
Charles Thompson, Shrm Scp's email address is st****@****hoo.com
What is Charles Thompson, Shrm Scp's direct phone number?
Charles Thompson, Shrm Scp's direct phone number is (585) 586*****
What schools did Charles Thompson, Shrm Scp attend?
Charles Thompson, Shrm Scp attended Monroe Community College, Ej Wilson.
What are some of Charles Thompson, Shrm Scp's interests?
Charles Thompson, Shrm Scp has interest in Management Training, Music, Physical Fitness.
What skills is Charles Thompson, Shrm Scp known for?
Charles Thompson, Shrm Scp has skills like Call Centers, Training, Team Management, Leadership, Outsourcing, Bpo, Management, Process Improvement, Customer Satisfaction, Coaching, Customer Service, Business Development.
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